Supanet Reviews

4.51 Rating 608 Reviews
89 %
of reviewers recommend Supanet
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Read Supanet Reviews

About Supanet:

Contact the Customer Service Team at:

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

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Anonymous  // 01/01/2019
Very helpful in answering my questions
Posted 4 weeks ago
Very helpful in answering my questions
Posted 4 weeks ago
Great response, and very helpful
Posted 4 weeks ago
Don't use this company... I went to renew my contract when I was informed that for the last five years I had and been paying for a appy t.v service which transpired as an offer when I started my contract . I explained I had never recieved or used this product which they agreed they could not prove. I excepted that what was done was done however, they then without communication barred my internet for not returning a box I didn't have. I emailed complaints with no response and then 68 pounds was removed from my account again with no notification. I have now emailed again and awaiting a response. This is an appalling service roll on when my contract ends.
Posted 3 months ago
Alyson was extremely helpful, sorted my queries very efficiently. Thank you very much :)
Posted 5 months ago
Friendly quick advice
Posted 10 months ago
A good level of support
Posted 10 months ago
great thank you for helping out mix up with new direct debit
Posted 10 months ago
Prompt excellent communication . Very helpful. Excellent result
Posted 10 months ago
Quick and easy customer service.
Posted 10 months ago
The person I spoke to was very helpful
Posted 10 months ago
The agent understood exactly what I wanted and resolved the issue quickly.
Posted 11 months ago
Dealt with the problem very good
Posted 11 months ago
Very happy customer thank u supanet
Posted 11 months ago
Posted 11 months ago
very helpful
Posted 11 months ago
Really helpful swift response
Posted 1 year ago
Very helpful and nice
Posted 1 year ago
Another very helpful person. Lovely and very quick to respond to my questions
Posted 1 year ago
Quick and pleasant, eager to help, just the way it should be.
Posted 1 year ago
Supanet is rated 4.51 based on 608 reviews