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Supanet Reviews

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

4.4

Based on 623 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are no doubt pretty fed up and frustrated with my problem but you have remained polite and helpful at all times My d.o.b. suggestd that am not from a Hi Tech era!!”

Posted 5 years ago

“Ava was very pleasant and I did have an update on our current situation but not the most positive which was not her fault. I await a phone call now to my husbands mobile”

Posted 5 years ago

“The advisor today was great, answered quite quickly and sorted out the problem for me. When I tried a couple of days ago to use Live Chat it kept coming up with the same message as 3rd in queue and 4 minute wait, but it was the same message all evening! Much better today, thank you for your help.”

Posted 6 years ago

“Live chat solved my issue.”

Posted 6 years ago

Hello We're happy that we managed to assist with the issue, please don't hesitate to contact us again on live chat if we can be of any further assistance. Many thanks Supanet Customer Services

Posted 6 years ago

“Today I contacted live chat. Marco, whom I was dealing with, was most helpful and the problem was resolved in minutes. Couldn't be better.”

Posted 7 years ago

“The on line help has been supportive however the unacceptable 40 minute and 20 minute wait on the phone before hanging up both times is not acceptable”

Posted 7 years ago

“They completed my request efficiently.”

Posted 7 years ago

“As I've only been with Supanet one week it's hard to give a proper review. What I can say is everyone I've spoken to have been very helpful”

Posted 7 years ago

Hello Andrea Welcome to Supanet! Thank you for taking the time to leave us a review and your feedback on the people you've spoken with so far, I'll be sure to pass on your comments. Please don't hesitate to contact us again if we can be of any assistance in the future. Many thanks Supanet Customer Service

Posted 7 years ago

“Tried to sort out a billing problem. Time will tell if it gets sorted. If it does, score will become 4.”

Posted 7 years ago

“My online helper, Carl from customer support, was extremely knowledgeable and dealt with my queries in a wonderful and professional manner.”

Posted 7 years ago

“I wont know till tomorrow if the 'chat' was of any use as my phone line has to be reinstated. Carl was helpful but it remains to be seen if there is a possitive result.”

(AD196) - Posted 7 years ago

Hello Peter Thank you for your feedback, I'll be sure to pass your comments on to Carl too. Please don't hesitate to contact us if you have any other issues, though I can see the order we've placed for you today is going through fine, so I'm sure there'll be no issues. Many thanks Supanet Customer Service

Posted 7 years ago

“being able to chat on line”

(AA420) - Posted 7 years ago

Thank you for your review and for using our live chat service today.

Posted 7 years ago

“Hung on the phone for 25 min never got an answer. Tried call help and Simone was very prompt and sorted my password problem immediately.”

(AS271) - Posted 7 years ago

Hello Paul Thank you for your feedback, please be assured that we are working on improving the wait times during busy periods. In the meantime our helpful live chat team are on hand during normal working hours to assist should you prefer to contact us via that method.

Posted 7 years ago

“Live chat was good but telephone communications abysmal”

(AD196) - Posted 7 years ago

Thank you for your feedback Paul. We take your comments on board, rest assured we are working towards improving this area of our Customer Service department. Thank you for contacting us today and if we can be of any further assistance please don't hesitate to contact at www.supanet.com/livechat

Posted 7 years ago

“The customer services and staff have been very friendly and helpful but there is too long of a wait for the services to be activated.”

(AD196) - Posted 7 years ago

Thank you for your feedback and review, your comments help us identify where we can improve our service. I can see from your account we're looking to try and bring your activation date forward if at all possible and we'll come back to you directly on this. Thank you once again.

Posted 7 years ago

“Very slow to reply to each question. Could not offer a very good deal for a long standing customer.”

(AS271) - Posted 7 years ago

We're sorry you didn't enjoy your live chat experience today we'll take your comments onboard and try to find ways to improve this service. I will see what we can do for you regarding the price for fibre broadband in your area and come back to you directly. Thanks again for your feedback.

Posted 7 years ago

“Not really”

(AS271) - Posted 7 years ago

“it was allright”

(AD196) - Posted 7 years ago

Thank you for contacting us today, if we can be of any further assistance in the future please don't hesitate to contact us at www.supanet.com/livechat

Posted 7 years ago

Supanet is rated 4.4 based on 623 reviews