Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Supanet Reviews

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

4.4

Based on 623 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

Write Your review

Tell us how Supanet made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I cpuld give zero stars I would. Cancelled my contract with them in Dec, paid cease fee of £35 and I am still heing billed in Jan and Feb for use of service in March! Awful service throughout the 2 yrs.”

Posted 5 years ago

“Terrible company,worst company They are layered for everything Company is based in Cyprus absolutely terrible STAY AWAY OF THEM,DON’T ORDER NOTHING FROM SUPANET PLEASE!!!!!!!!!!!!”

Posted 5 years ago

“STAY CLEAR OF THIS COMPANY Was with supanet for years then cancelled subscription. Have now received a letter from a Supanet Quick Collect Agency for the sum of £1.29 for a router that wasn’t returned in 2012 !!!! The Account was in my late husbands name and now I’m seemingly have to pay this . Not only that but that I have to pay £99 for the old router that wasn’t returned in 2012 even though I returned a newer router in 2015. So now I have to pay £100.29 as they can collect this for up to 6years after you have cancelled your subscription???? It’s in your policy details I believe. But yet there has not been any communication from Supanet in that 6 years asking for this router until now as it’s nearly the end of the 6 years . The fact that the letter sent out is only asking for the outstanding Account Balance of £1.29 and doesn’t mention the £99 for a router not returned , was only told about the router when I phoned to pay the £1.29. Absolutely shocking It says on the letter that I received if not paid within 15 days legal action will be taken . I have advised that I will contact my Solicitor.”

Posted 5 years ago

“Quick and efficient assistance”

Posted 5 years ago

“very helpfull”

Posted 5 years ago

“I used live chat with a guy called Lou. He was very helpful and gave me all the information I needed. Excellent service.”

Posted 5 years ago

“Quick response - efficient accurate questions and prop[osed solution”

Posted 5 years ago

“I had a problem with my account. Being charged for calls in error. Chatted to Mandy and was sorted out successfully.”

Posted 5 years ago

“Happy? What a disaster I had after asking for an advertised upgrade after several weeks of promises connect up was promised for Friday 6th June I found out that evening no broadband or telephone the jokers had disconnected the line and were unable to restore it. Eventually I rang Plusnet and was on line next day. Supsnet idiots now trying to get me to pay for cutting me off I’m about to report them for harressment”

Posted 5 years ago

“Could not make a call or receive phone calls on my landline, had a brainwave to contact Supanet by live chat. Chatted with a young lady called Beth, who ran a line test and she said there is an outage in the area. I have been with Supanet for nigh on 14 years and have had only a couple of minor problems eg. billing but a phone call to customer services soon put things right.”

Posted 5 years ago

“I am disgusted with this service I was charged 30.00 up front fee then cancelled within 5 days as decided to stay with my existing g provider , no service went live , no documents in the post before I cancelled and they would not refund my monies , then to top that they have taken 20.00 from my account with no permission as no bank details was given , absolutely disgusting”

Posted 5 years ago

“Marty was very helpful and answered my questions clearly!”

Posted 5 years ago

“Very good...Lucy sorted out my query/problem thank you”

Posted 5 years ago

“3 months with this company still waiting for the refund for the first 8 days I was with out internet 9 more months of hell till I can change to a proper company”

Posted 5 years ago

“Thanks to a very helpful Doris, I've placed an order to upgrade my broadband.”

Posted 5 years ago

“I am very happy with the service”

Posted 5 years ago

“Quick, friendly response.”

Posted 5 years ago

“You are no doubt pretty fed up and frustrated with my problem but you have remained polite and helpful at all times My d.o.b. suggestd that am not from a Hi Tech era!!”

Posted 5 years ago

“A friendly technical support agent was happy to help. Always gave me a positive attitude and explained everything clearly.”

Posted 5 years ago

“Have helped me on my worries”

Posted 5 years ago

«
1
2
...
5
6
7
8
9
»

Supanet is rated 4.4 based on 623 reviews