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Supanet Reviews

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

4.4

Based on 623 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person who helped me today was very helpful and polite and took the time to find the answers I needed!”

Posted 4 years ago

“By answering my query about restoring the facility for detailed display of individual phone calls. I have found it, in the past, to be a very helpful feature, and trust it will be back as soon as possible.”

Posted 5 years ago

“Happy? What a disaster I had after asking for an advertised upgrade after several weeks of promises connect up was promised for Friday 6th June I found out that evening no broadband or telephone the jokers had disconnected the line and were unable to restore it. Eventually I rang Plusnet and was on line next day. Supsnet idiots now trying to get me to pay for cutting me off I’m about to report them for harressment”

Posted 5 years ago

“Good service”

Posted 5 years ago

“Have struggled all month with useable but dreadfully slow internet. Having contacted Supanet on numerous occasions they acknowledged that the problem was at their end and promised a fix by the end of the month. They were as good as their word, now we are getting decent speeds again. Technical staff all very helpful and understanding of our problem.”

Posted 6 years ago

“Supanet sorted out a problem with their supplier BT who had caused us to be without Broadband for over two weeks. Ibrahim in Supanet (Time) told BT precisely about a port mismatch in the BT exchange causing the problem, which BT had previously failed to spot on many occasions as the root cause. The only criticism I would have with Supanet is that their technical Helpdesk takes an age to get through to on the phone and their chat support is fairly limited In knowledge. It was when I was finally passed on to Ibrahim in Time technical support that things really started happening. Many thanks Ibrahim!”

Posted 6 years ago

Hello Nick Thank you for taking the time to leave your comments, they are much appreciated. Feedback such as this is invaluable to us in identifying what we're doing well and where we can improve. Please don't hesitate to contact us again if we can be of any help. Many thanks Supanet Customer Services

Posted 6 years ago

“no commentd”

Posted 6 years ago

“NEW ROUTER ORDERED THROUGH LIVE CHAT”

Posted 6 years ago

“Abby was a great help today sadly I now believe that my phone line provider is lying to me about a fault on my line.”

Posted 6 years ago

“good customer service from ABBY”

Posted 6 years ago

“The Chat procedure was simple and effective to use. Operator Abby helpful, unfortunately my problem could not be resolved but I was given help and advice which I hope may work. Thank you”

Posted 6 years ago

“I am half way through your survey - your screen disappeared !!!”

Posted 6 years ago

“I have been advised that I have sufficient broadband to watch 4K ultra on Netflix.”

Posted 6 years ago

“Did a live web chat. very helpful”

Posted 6 years ago

Hello Thank you for your kind comments, I'll be sure to pass them on to the advisor that helped you today. Many thanks Supanet Customer Services

Posted 6 years ago

“They sorted out a problem of overcharged telephone payments - although I had to chase them up.”

Posted 6 years ago

“Chat service good”

Posted 6 years ago

Hello Thank you for you comments, please don't hesitate to use the chat service again if we can be of any help. Supanet Customer Services

Posted 6 years ago

“Query answered promptly and saved waiting for ages on telephone.”

Posted 6 years ago

Thank you for your kind feedback, please don't hesitate to contact us via live chat if that's more convenient. Many thanks Supanet Customer Services

Posted 6 years ago

“Polite, prompt, helpful answers to my questions!”

Posted 6 years ago

“good clear responses”

Posted 7 years ago

“Quick, polite response. I will see if the timescales are met”

Posted 7 years ago

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Supanet is rated 4.4 based on 623 reviews