Stuart Plumbing & Heating Supplies Reviews

Name: Stuart Plumbing & Heating Supplies
Address: Acan Way, Narborough, Leicestershire
Rating: 4.33

4.3 Rating 479 Reviews

83 %

of reviewers recommend Stuart Plumbing & Heating Supplies

Company Reviews

Product Reviews

Metrics

4.3

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Stuart Plumbing & Heating Supplies 5 star review on 1st August 2021

Mark Smith

Stuart Plumbing & Heating Supplies 5 star review on 30th October 2020

Brian Carlson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sadly can’t write a review as parcel force failed to deliver the product, despite my waiting in all day for their tracked delivery. they didn’t even leave a card, they just didn’t bother to turn up. hopefully they will ‘try again’ on Monday so i can say something positive. Useless service from Parcel force, not you guys! sorry”

Helpful Report

Posted 1 month ago

“The order arrived too late and we were unable to cover our customer needs - we paid extra for fast delivery and it took over a week to be delivered. Not recomended!”

Helpful Report

Posted 3 months ago

“you sent the wrong item and haven't responded to my email”

Helpful Report

Posted 4 months ago

“I still dont have my item”

Helpful Report

Posted 6 months ago

“In my experience a company to avoid as Complaints and Returns Requests are ignored i ordered a Monment Immersion Heater Spanner which was delivered promptly but proved useless for its purpose as it is oversized and slips around the hexagon head of a standartd immersion heater element, Stuart Plumbing have ignored both my notification of this issue and my request to return the spanner”

Helpful Report

Posted 11 months ago

“I ordered a 1 1/4 backnut but was supplied with a 1 1/2 so no use for my purpose”

Helpful Report

Posted 1 year ago

“I have paid for fast delivery but they did not. I had to collect it but it was to late because I missed the appointment with my plumber. They did not refund the payment which I paid for fast delivery even they promised me. After all I have tried to return the product and emailed to the company and they respnded me after 13 days to ask do I still wish to return it. I have sent again an email to say I still want to return it after that they did not any respond even I have sent another email. I tried to call them but its imposibble to reach them. They do not care aboutb anything after they sell a product. its worst experience”

Helpful Report

Posted 1 year ago

“Placing the order and receiving the item was very easy and speedy. Delivery arrived within 24 hours. Pity the ZRU that arrived was not the item shown on the website.”

Helpful Report

Posted 1 year ago

“I ORDERED THIS IN EARLY SEPTEMBER, THEY SENT A MESSAGE ASKING IF I STILL WANTED THIS AFTER A MONTH. I SAID NO AND THEY ARE STILL GOING AHEAD AND TRYING TO DELIVER THIS. COMPLETLY LACK OF CUSTOMER SERVICE. WILL NOT ACCEPT DELIVERY AND ASK FOR FULL REFUND”

Helpful Report

Posted 1 year ago

“After paying extra for 10:30am delivery it still took another 3 working days and 2 unresponded emails before we got it!”

Helpful Report

Posted 1 year ago

“Terrible service. Product still not arrived, even after paying extra. No call back or email after chasing my order. Shocking !!! Do not order from here”

Helpful Report

Posted 2 years ago

“Ordered on 2 April for a large project which ran for ten days and was successfully completed on 23 April, I now receive email advice that these parts will arrive soon (i.e. after 7 May). Fortunately, the need for these components was overridden by design changes and alternate sources - to the point where I had forgotten that I had ordered them - AND over 2 weeks before the start date of the project. They have yet to arrive.”

Helpful Report

Posted 2 years ago

“Paid for next day delivery. Should have arrived on 20th April at 10.30 am. Our Engineer was waiting to pick up equipment as had to get to site for 1pm. Tracking is saying it will be delivered today (21st April) between hours of 4.30 & 530pm. Lost 1.5 days work on site”

Helpful Report

Posted 2 years ago

“Really poor, being a gas engineer and sometimes need next day delivery which I paid for but didn’t realise that is pass the time for delivery , although it was dearer than the Saturday delivery being posted on a Thursday I find it arrives Monday , then no contact numbers , where’s the returns form never again”

Helpful Report

Posted 2 years ago

“Ordered online, got confirmation of order being received to be received before 10.30 next day, then didn’t hear from them until I chased the order when it hadn’t arrived, only to be told they couldn’t find the part in stock so simply hadn’t sent it out! Persuaded them to have another look and send urgently. When it finally received the part it was an OEM version (worth about half the price and possibly not compatible) and not the branded item I’d ordered as photographed on the website.”

Helpful Report

Posted 2 years ago

“Didn't Have Stock .”

Helpful Report

Posted 2 years ago

“Shocking service. Paid for before 10am delivery and it was late. Ordered Tuesday at 8pm expected Thursday 10am. Arrived Friday”

Helpful Report

Posted 2 years ago

“Order two items back in December last year and still not delivered it now been over six months then i got a email saying its on its way two week later still no parcel”

Helpful Report

Posted 2 years ago

“You may have a reliable ordering process, you might not. As you might guess I have not. Several emails ignored to a web helpline which doesnt work, Followed by a phone call to the hinckly branch where a refund for unavailable parts was promised but never materialised, and a final email fairly strongly worded which resulted in about half the order being dumped at my address. When seeing if fittings were available to buy instore I was told a single fitting would be in the realm of 20 pounds, when the website and ebay service offer it for 4.50 .... It does make it very difficult to take the service offered with any credibility. They may be able to function, they may not - I would advise you to buy at the counter or not risk your reputation.”

Helpful Report

Posted 2 years ago

“I had an ex-display or otherwise used product instead of the advertised new. Delivery took more than a week despite paying for "1-2 day delivery Parcelforce". Customer services didn't reply neither to my emails neither to my phone calls. Eventually the order disappeared from my account, I was about to file a chargeback on my credit card 2 weeks after placing the order when the order was delivered. Customer service replied eventually that my order was delivered, but they didn't comment on sending used instead of new.”

Helpful Report

Posted 2 years ago

Stuart Plumbing & Heating Supplies is rated 4.3 based on 479 reviews