Stuart Plumbing & Heating Supplies Reviews

Name: Stuart Plumbing & Heating Supplies
Address: Acan Way, Narborough, Leicestershire
Rating: 4.34

4.3 Rating 428 Reviews

83 %

of reviewers recommend Stuart Plumbing & Heating Supplies

Company Reviews

Product Reviews

Metrics

4.3

Based on 428 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Stuart Plumbing & Heating Supplies 5 star review on 1st August 2021

Mark Smith

Stuart Plumbing & Heating Supplies 5 star review on 30th October 2020

Brian Carlson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing has arrived yet although it was supposed to have been sent a while back. Another item I ordered was out of stock so I need to check to see what I have been charged for. I don't think I woill be using these clowns again.”

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Posted 2 years ago

“Fast delivery, but wrong item”

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Posted 2 years ago

“I’ve been asked for a review before i’ve received the product, so what do you think i’m going to say?”

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Posted 2 years ago

“No reply to emails Paid in full for goods to be delivered. They never left the store. After hounding them with emails I received part refund. Out of pocket with no goods”

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Posted 2 years ago

“No reply to emails. Items were posted, yet returned to sender after a few days. Waiting for a reply as to why and when I will receive my goods. So far not impressed .. ....update. Basically they've scammed me out of £10:80 Only part refund when they messed up. Considering legal action if nothing is done”

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Posted 3 years ago

“Ordered a spare part, next day delivery still not here.”

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Posted 3 years ago

“Ordered an item that was clearly stated as in stock, then heard nothing about my order until I'd sent two emails. I was told the item wasn't in stock, but given no information or the offer of a refund. They are clearly not set up to offer an online service, and there is no way of getting hold of somebody other than an email they take 48 hours to reply to. Avoid”

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Posted 3 years ago

“I ordered this yesterday, and of course haven’t received the delivery yet. Don’t we all think that vendors should allow enough time for customers to see, touch, try out, experience etc, products before reviewing them. So while I might have given this five stars, right now I can’t.”

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Posted 3 years ago

“terrible service. Still waiting for order which was ordered one week ago and paid for next day delivery. No Correspondence till yesterday when told it would be delivered yesterday evening, still waiting. Have had to cancel person who was going to fit it for me. I am sheilding and therefore reliant on deliveries however small the order.”

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Posted 3 years ago

“If I could score 0 then I would, I didn't receive what I had ordered, instead i received something half the value and not suitable for my requirements. I tried to contact Stuart plumbing & heating on 26/01/21 leaving an answer phone message and sending an email and I am yet to receive a response.”

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Posted 3 years ago

“Still haven't received my item and no correspondence either.”

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Posted 3 years ago

“Paid extra for 24 hrs delivery, 48 hrs later still no delivery or response to e mail,,job cancelled due to tool not arriving,,”

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Posted 3 years ago

“6 days to deliver a "next-day" item. No response to my emails. No answer on the support line. This business won't last long!”

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Posted 3 years ago

“5 days on, still not received the part. No answers to my emails or phone calls...”

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Posted 3 years ago

“Order accepted, notification of sent for despatch sent to me, was asked to submit this review, notified the supplier that the product never arrived - response was that it was out of stock and discontinued so I was to be refunded. Complete waste of time”

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Posted 3 years ago

“ABSOLUTE JOKE!! Despite showing in stock at point of order ( and still showing in stock) My order has been cancelled 3 days after being placed. No reason given . I even had a confirmation email from parcel force to say the item is to be delivered today. Now my Friday boiler installation could be cancelled because I can’t get a £40 item in time.”

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Posted 3 years ago

“Was able to order lengths of soil pipe and for the second time, these were refunded and not delivered. I emailed to inquire whether all items that were delivered were in the one box that was left in the porch and no one bothered to reply. If items are not available then why are they listed as for sale on the site? In addition, why was I not offered the option of a full refund on all items so I could buy elsewhere?”

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Posted 3 years ago

“I ordered 2 male waste pipe couplings and received 2 female waste pipe couplings. Subsequent correspondence has been absent and I will be asking for a refund having paid £6.99 for postage”

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Posted 3 years ago

“I’m bloody disgusted at the service of Stuart Plumbing and Heating Supplies. I requested a specific delivery date for my customer, was not even told my order had been dispatched nor was I told that 2 items were out of stock. The first I knew of anything was when my customer called me to say her radiators had been delivered and there were 2 missing. Very unprofessional, most certainly won’t be recommending you”

Helpful Report

Posted 3 years ago

“Processed order twice with 2 different cards, thinking something was wrong with my first. My payments (yes, both!) went through with my bank however it keeps redirecting my to delivery/card details page and the order doesn't show in my account details....”

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Posted 3 years ago

Stuart Plumbing & Heating Supplies is rated 4.3 based on 428 reviews