Stuart Plumbing & Heating Supplies Reviews

Name: Stuart Plumbing & Heating Supplies
Address: Acan Way, Narborough, Leicestershire
Rating: 4.33

4.3 Rating 497 Reviews

82 %

of reviewers recommend Stuart Plumbing & Heating Supplies

Company Reviews

Product Reviews

Metrics

4.3

Based on 497 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Stuart Plumbing & Heating Supplies 5 star review on 1st August 2021

Mark Smith

Stuart Plumbing & Heating Supplies 5 star review on 30th October 2020

Brian Carlson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You may have a reliable ordering process, you might not. As you might guess I have not. Several emails ignored to a web helpline which doesnt work, Followed by a phone call to the hinckly branch where a refund for unavailable parts was promised but never materialised, and a final email fairly strongly worded which resulted in about half the order being dumped at my address. When seeing if fittings were available to buy instore I was told a single fitting would be in the realm of 20 pounds, when the website and ebay service offer it for 4.50 .... It does make it very difficult to take the service offered with any credibility. They may be able to function, they may not - I would advise you to buy at the counter or not risk your reputation.”

Helpful Report

Posted 3 years ago

“I had an ex-display or otherwise used product instead of the advertised new. Delivery took more than a week despite paying for "1-2 day delivery Parcelforce". Customer services didn't reply neither to my emails neither to my phone calls. Eventually the order disappeared from my account, I was about to file a chargeback on my credit card 2 weeks after placing the order when the order was delivered. Customer service replied eventually that my order was delivered, but they didn't comment on sending used instead of new.”

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Posted 3 years ago

“Got something totally different than what was advertised in the photo very disappointing the metal tool is clearly advertised and I received a plastic letting which is clearly not in the picture”

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Posted 3 years ago

“11 days after order item not arrived, paid for next day delivery Cannot answer below still awaiting delivery”

Helpful Report

Posted 3 years ago

“Placed an order and it said order error couldn't take payment. They did take the payment though and have ignored my emails and haven't refunded me my money. Haven't even received an item.”

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Posted 3 years ago

“ordered on sunday and payed extra for the next day delivery now tuesday morning and still waiting for the part , i dont think it is stuart plumbings fault the delivery company thaey use is FARCELFORCE and they are useless , cant get any info from them , all calls to them are automated , a disgrace”

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Posted 3 years ago

“sent out the wrong item which arrived 4 days late, i sent them pictures of the wrong item and a week later haven't heard a thing, iv asked for a refund and return lable and im still waiting for a reply”

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Posted 3 years ago

“For starters it's not the same prv thats in the picture and that is the very least I would expect..no spare clip , no grease.. Waste of time really Very very poor”

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Posted 3 years ago

“Nothing has arrived yet although it was supposed to have been sent a while back. Another item I ordered was out of stock so I need to check to see what I have been charged for. I don't think I woill be using these clowns again.”

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Posted 4 years ago

“Fast delivery, but wrong item”

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Posted 4 years ago

“I’ve been asked for a review before i’ve received the product, so what do you think i’m going to say?”

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Posted 4 years ago

“No reply to emails Paid in full for goods to be delivered. They never left the store. After hounding them with emails I received part refund. Out of pocket with no goods”

Helpful Report

Posted 4 years ago

“No reply to emails. Items were posted, yet returned to sender after a few days. Waiting for a reply as to why and when I will receive my goods. So far not impressed .. ....update. Basically they've scammed me out of £10:80 Only part refund when they messed up. Considering legal action if nothing is done”

Helpful Report

Posted 4 years ago

“Ordered a spare part, next day delivery still not here.”

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Posted 4 years ago

“Ordered an item that was clearly stated as in stock, then heard nothing about my order until I'd sent two emails. I was told the item wasn't in stock, but given no information or the offer of a refund. They are clearly not set up to offer an online service, and there is no way of getting hold of somebody other than an email they take 48 hours to reply to. Avoid”

Helpful Report

Posted 4 years ago

“I ordered this yesterday, and of course haven’t received the delivery yet. Don’t we all think that vendors should allow enough time for customers to see, touch, try out, experience etc, products before reviewing them. So while I might have given this five stars, right now I can’t.”

Helpful Report

Posted 4 years ago

“terrible service. Still waiting for order which was ordered one week ago and paid for next day delivery. No Correspondence till yesterday when told it would be delivered yesterday evening, still waiting. Have had to cancel person who was going to fit it for me. I am sheilding and therefore reliant on deliveries however small the order.”

Helpful Report

Posted 4 years ago

“If I could score 0 then I would, I didn't receive what I had ordered, instead i received something half the value and not suitable for my requirements. I tried to contact Stuart plumbing & heating on 26/01/21 leaving an answer phone message and sending an email and I am yet to receive a response.”

Helpful Report

Posted 4 years ago

“Still haven't received my item and no correspondence either.”

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Posted 4 years ago

“Paid extra for 24 hrs delivery, 48 hrs later still no delivery or response to e mail,,job cancelled due to tool not arriving,,”

Helpful Report

Posted 4 years ago

Stuart Plumbing & Heating Supplies is rated 4.3 based on 497 reviews