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Stovesonline Ltd Reviews

4.9 Rating 1,736 Reviews
99 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,736 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

Stovesonline Ltd, Flightway Dunkeswell Business Park, Honiton, Honiton
Devon
EX14 4RD

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
D
Verified Buyer
“Very helpful in ascertaining the parts needed for our stove's repair.”
Helpful Report
K
Verified Buyer
“Needed a new door glass for Harmony 13 stove. I ordered the glass which was right size. However, on fitting, I realised that I needed a gasket set. I felt you should have advised me of this prior to ordering the glass. Also, my stove had a double glass. There was no advice that this was the case when I ordered the glass (over the phone).”
Helpful Report
Thank you for taking the time to leave your review. We’re sorry to hear you feel we fell short. Looking at your order, we can see that you purchased the new stove glass before realising a gasket replacement was also needed. You then placed a second order for the gasket set and emailed us to request that both items be shipped together. We were happy to accommodate this and adjusted your order accordingly. Due to the vast range of stoves and spare parts we carry, it’s unfortunately not possible for us to anticipate when a gasket set might be required for a glass replacement. We appreciate your feedback, but unless a customer has already removed their stove glass, it can be difficult to determine whether a new gasket is needed—many can be safely reused. That said, we’re pleased that we could send both items in one package and that you’ve been able to repair your stove. Thanks again for your order! Best regards, stovespares.co.uk
As an update we have also now changed the description of the stove on the website, to add in the information about the need for the glass seals and gaskets, and the need to check if you have to order two pieces of glass, or just one. That's an improvement, and helpful for future customers so I'd also like to thank you for highlighting that.
A
Verified Buyer
“Shirley Johnson spent considerable time giving me good advise on which stove to buy, excellent price, quick delivery with very reasonable charge for transporting to the Oiter Hebrides, Scotland. Excellent service overall.”
Helpful Report
T
Verified Buyer
“First class service and I would recommend you anytime”
Helpful Report
K
Verified Buyer
“Very helpful and fast delivery.”
Helpful Report
K
Verified Buyer
“Really excellent company to deal with, they have helped us out on a few occasions now.”
Helpful Report
A
Verified Buyer
“Installing a stove is a difficult job either many technical aspects to consider then, if you like me want to go further, installing a boiler stove is definitely a job that requires time, information, evaluation and careful consideration. Susi, from Stoves Online, has been an absolute blessing in this project. she has always replied expertly and patiently to my many emails about questions, insights, doability and evaluation. She has advise a local HETAS engineer and advised on the equipment I needed. The wider Stoves Online team has been as good as Susi, everyone there seems keen and happy to reply to all queries, doubts, clarifications, they offer expert advise without selling pressure and let the costumer evaluate the best decision.”
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R
Verified Buyer
“Excellent”
Helpful Report
A
Verified Buyer
“Shirley was very helpful and gave excellent advice on which stove would be suitable for our house. Excellent service. Highly recommend”
Helpful Report
K
Verified Buyer
“Excellent, friendly, helpful and efficient service”
Helpful Report
S
Verified Buyer
“Fantastic service...flexible with delivery, very communicative and informative! Would recommend”
Helpful Report
A
Verified Buyer
“Very good service. Stove is beautiful. All good.”
Helpful Report
J
Verified Buyer
“A great company. Any parts I need for my stoves they have always been able to supply the correct ones.”
Helpful Report
R
Verified Buyer
“A well deserved 5 stars. A warm welcome from the team, a lovely warm showroom, and a relaxed pleasant atmosphere as we chose our new stove. The purchase and delivery was very efficient and trouble free, with the new stove delivered , perfectly wrapped and on time. Many many thanks to Stoves Online !”
Helpful Report
J
Verified Buyer
“Very helpful and responsive when approached for replacement spares for log burner they had supplied some years ago. Part identified and shipped at reasonable cost.”
Helpful Report
J
Verified Buyer
“What a brilliant firm to deal with so helpful and friendly.”
Helpful Report
A
Verified Buyer
“They have parts I have needed and got the to me in good time.”
Helpful Report
M
Verified Buyer
“Excellent service and good prices”
Helpful Report
R
Verified Buyer
“Excellent service and prompt delivery.”
Helpful Report
J
Verified Buyer
“Excellent service. Very helpful. Needed to replace chimney fan which was hard to come by but they managed. Would happily recommend.”
Helpful Report
Stovesonline Ltd is rated 4.9 based on 1,736 reviews
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