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Stovesonline Ltd Reviews

4.9 Rating 1,551 Reviews
99 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,551 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
E
Verified Buyer
“Mark is very knowledgeable and helpful and seems to be able to provide spares for most burners! Highly recommend their service!”
Helpful Report
A
Verified Buyer
“Excellent service from all the team, quick response to enquiry and Andy was really helpful with my questions and gave great advice!”
Helpful Report
H
Verified Buyer
“Very good,order delivered quickly”
Helpful Report
E
Verified Buyer
“A very good service as I needed spares they put me in touch with the manufacturers and they promptly supplied me with a replacement Susi was very helpful when I phoned for help I have no hesitation in recommending them”
Helpful Report
S Prée Ambroise
Verified Buyer
“Extremely helpful. I had to import to France and Suzi and the team did all they could to make this work. The stove has been great. Would definitely recommend the company and the staff are brilliant”
Helpful Report
J
Verified Buyer
“Susi is excellent. Full to the brim with knowledge!”
Helpful Report
J
Verified Buyer
“My burner parts took a while to come but through no fault of their own. Communication was good and they endeavoured to chase the items and kept me informed.”
Helpful Report
R
Verified Buyer
“Highly recommend. From start to finish Martin made everything a breeze, from help choosing a burner that was right for us and our home, finding us a fitter and all round knowledge of everything that we would need.”
Stovesonline Ltd 5 star review on 24th January 2025
Helpful Report
A
Verified Buyer
“They have always been really helpful and do everything they can to help us. Very friendly and i would definitely recommend them”
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R
Verified Buyer
“Good price and very helpful in holding the stove until we were ready for delivery.”
Helpful Report
N
Verified Buyer
“Shirley was a great help . And was very interested I'm my old stove which was also a esse .. great service couldn't ask for more .. many thanks”
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H
Verified Buyer
“Outstanding service”
Helpful Report
A
Verified Buyer
“Quick efficient service at a good price”
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A
Verified Buyer
“Great service and excellent product. Very happy with the stove.”
Helpful Report
T
Verified Buyer
“Always helpful, always pleasent and always have what you want.”
Helpful Report
S
Verified Buyer
“Very helpful answering my questions.”
Helpful Report
D
Verified Buyer
“A really helpful and friendly company that was effort free to deal with. Sensible advice and quick to respond. Economic too. Recommended.”
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M
Verified Buyer
“Good products and prompt delivery but wouldn’t inspect and sign off my installation”
Helpful Report
Sorry about that Mark - you're quite right, we don't do installation and sign off. Often we may be able to recommend an installer that customers have used in the past though.
L
Verified Buyer
“Not so good”
Helpful Report
Sorry for the wait for a part Lawrence - for brands which are not our own we are at the mercy of the manufacturer or importer I'm afraid. I can only apologise for the wait, and hope that you are back up and warm again now.
N
Verified Buyer
“Excellent. Perfect comms. So easy to deal with. Perfect.”
Helpful Report
Stovesonline Ltd is rated 4.9 based on 1,551 reviews
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