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Stovesonline Ltd Reviews

4.9 Rating 1,694 Reviews
99 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,694 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
D
Verified Buyer
“very helpful , knowlegable and quick service”
Helpful Report
A
Verified Buyer
“Very good efficient and helpful service”
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M
Verified Buyer
“Very helpful and good product”
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M
Verified Buyer
“Supplied what I wanted quickly”
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R
Verified Buyer
“Really great advice, service and value. Always prompt and helpful. Would definitely recommend and use again in the future if I had the need. We bought two stoves which arrived 3 working days later ready for our installer.”
Stovesonline Ltd 5 star review on 14th February 2025 Stovesonline Ltd 5 star review on 14th February 2025
Helpful Report
M
Verified Buyer
“Excellent customer care in finding the correct French replacement part and ordering it.”
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T
Verified Buyer
“Good service, best price and prompt service. Thanks”
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S
Verified Buyer
“Great service”
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P
Verified Buyer
“They delivered my order on time and i am very happy with it”
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M
Verified Buyer
“First time using Stovesonline. Great price. Really good quality and good service”
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M
Verified Buyer
“Excellent service”
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W
Verified Buyer
“Really helpful, found an equivalent product when the extractor fan I ordered was unavailable, even when a number of other suppliers, said they couldn't get one. Then, when that one became unavailable managed to source our first choice, matching the price. Excellent service.”
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Mr C
Verified Buyer
“Knowledgeable, informative and helpful. The whole experience was smooth, including overseas delivery.”
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D
Verified Buyer
“Excellent service. When I unpacked the fire one of the components was broken. They immediately sent out a replacement no questions asked. After sales was excellent also. Realised I had ordered the wrong top piece for the chimney. They saw that I had ordered an additional item. They called me to give technical support, discuss how it was being installed & recommend the correct part. I am extremely pleased with the product & service. Wouldn’t buy a fire from anyone else.”
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A
Verified Buyer
“I was plesantly surprised by the excellent service I received from your goodselves. Export to Belgium was probably not an easy exercise, but you managed my shipment in the best possible way. Greatly appreciated.”
Stovesonline Ltd 5 star review on 8th February 2025
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D
Verified Buyer
“Very helpful on the phone and next day delivery. Very pleased with service recieved”
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P
Verified Buyer
“Very well indeed withe minimal info at the outset ! Noel Peck”
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M
Verified Buyer
“A prompt, efficient and professional service. Thanks”
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D
Verified Buyer
“Very helpful in ascertaining the parts needed for our stove's repair.”
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K
Verified Buyer
“Needed a new door glass for Harmony 13 stove. I ordered the glass which was right size. However, on fitting, I realised that I needed a gasket set. I felt you should have advised me of this prior to ordering the glass. Also, my stove had a double glass. There was no advice that this was the case when I ordered the glass (over the phone).”
Helpful Report
Thank you for taking the time to leave your review. We’re sorry to hear you feel we fell short. Looking at your order, we can see that you purchased the new stove glass before realising a gasket replacement was also needed. You then placed a second order for the gasket set and emailed us to request that both items be shipped together. We were happy to accommodate this and adjusted your order accordingly. Due to the vast range of stoves and spare parts we carry, it’s unfortunately not possible for us to anticipate when a gasket set might be required for a glass replacement. We appreciate your feedback, but unless a customer has already removed their stove glass, it can be difficult to determine whether a new gasket is needed—many can be safely reused. That said, we’re pleased that we could send both items in one package and that you’ve been able to repair your stove. Thanks again for your order! Best regards, stovespares.co.uk
As an update we have also now changed the description of the stove on the website, to add in the information about the need for the glass seals and gaskets, and the need to check if you have to order two pieces of glass, or just one. That's an improvement, and helpful for future customers so I'd also like to thank you for highlighting that.
Stovesonline Ltd is rated 4.9 based on 1,694 reviews
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