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Stovesonline Ltd Reviews

4.9 Rating 1,549 Reviews
99 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,549 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

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B
Verified Buyer
“Very good, I would certainly recommend Stovesonline from my experience. Scott was brilliant with all the questions I had with my installation.”
Helpful Report
A
Verified Buyer
“Excellent Stove and replacement glass fitted perfectly.”
Helpful Report
V
Verified Buyer
“First class service and advise along with great customer surport. Stovesonline are my first call for log burners and accesories”
Helpful Report
T
Verified Buyer
“Extremely helpful and great advice.”
Helpful Report
P
Verified Buyer
“Superb service, perfectly specified product, delivered on time and nicely packaged to prevent damage. Will be using Stovesonline again in the near future.”
Helpful Report
D
Verified Buyer
“Quick and reliable service, on t he occasions that I've used it”
Helpful Report
C
Verified Buyer
“It's been a while since I placed my order with stoves online, I can't praise them high enough for the help they gave me and making things so easy, I will definitely be using you guys again”
Helpful Report
M
Verified Buyer
“A good helpful polite service quality part straight forward delivery”
Helpful Report
B
Verified Buyer
“Brilliant.”
Helpful Report
P
Verified Buyer
“Brilliant communication, a real person who gave advice and when I ordered the part was with me so very quickly. Thank you”
Helpful Report
R
Verified Buyer
“Always helpful and solves any problems we can encounter.”
Helpful Report
K
Verified Buyer
“Great, honest and informative. Very good company.”
Helpful Report
M
Verified Buyer
“Clear description of item Fast delivery overall very good experience”
Helpful Report
Anonymous
Verified Buyer
“On 2 occasions they ordered spare parts from France for an older model Invicta woodstove”
Helpful Report
J
Verified Buyer
“The people at stoves online, including natasha, Jamie, and susie all worked hard to get me the right information for the stove I wanted. It was an international shipment and being new to this, they worked out all the details and communicated via phone and email. I received all goods per my invoice and look forward to working with them for any maintenance and parts needed to keep this equipment running. I recommend this company to anyone looking for stove appliances. Great work guys.”
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G
Verified Buyer
“Had a bit of an issue with council and the girl at stoves was very helpful, excellent service”
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B
Verified Buyer
“Sent a letter of my comments a while ago”
Helpful Report
Stove glass breaking after a while of being installed can, unfortunately, happen. This can be to do with how far the fixings are tightened, and of course the door itself moves as it repeatedly heats and cools. I can see that we gave an extra discount for the replacement, and that you made an improvement to the fixing mechanism for the glass in your stove after that - by using a metal strip to spread the force evenly. That is a clever idea, and in fact various stove manufacturers do it that way. Sorry that you were disappointed, and I hope that the new glass, and new fixing method means you get many years of use from it.
P
Verified Buyer
“Very good, Sourced me parts for my fire which i could not get in France. Excellent service. Thank you”
Helpful Report
C
Verified Buyer
“very helpful propt delivery”
Helpful Report
Mrs
Verified Buyer
“Replaced some parts for my stove. Very helpful and efficient, friendly staff.”
Helpful Report
Stovesonline Ltd is rated 4.9 based on 1,549 reviews
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