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Stovesonline Ltd Reviews

4.9 Rating 1,655 Reviews
98 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,655 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
D
Verified Buyer
“A really helpful and friendly company that was effort free to deal with. Sensible advice and quick to respond. Economic too. Recommended.”
Helpful Report
M
Verified Buyer
“Good products and prompt delivery but wouldn’t inspect and sign off my installation”
Helpful Report
Sorry about that Mark - you're quite right, we don't do installation and sign off. Often we may be able to recommend an installer that customers have used in the past though.
L
Verified Buyer
“Not so good”
Helpful Report
Sorry for the wait for a part Lawrence - for brands which are not our own we are at the mercy of the manufacturer or importer I'm afraid. I can only apologise for the wait, and hope that you are back up and warm again now.
N
Verified Buyer
“Excellent. Perfect comms. So easy to deal with. Perfect.”
Helpful Report
A
Verified Buyer
“Helpful, efficient and had the part I needed delivered quickly. Really good reliable service.”
Helpful Report
P
Verified Buyer
“Personal service, very satisfied.”
Helpful Report
J
Verified Buyer
“Very helpful have used them several times now and will keep on using them. Very happy with their service. Many thanks.”
Helpful Report
S
Verified Buyer
“Always a top service. A previous order, a grate arrived incorrectly not my fault, was quickly rectified. 5*”
Helpful Report
S
Verified Buyer
“As a stove provider the service and product was fine. The failing came with the installer recommendation of 3D Stoves. Installer did not follow process and register installation or sign off properly. A year down the line I maybe liable for an addition fee of £525 to rectify.”
Helpful Report
P
Verified Buyer
“very helpful with a good knowledge of products available”
Helpful Report
A
Verified Buyer
“efficient knowlegable helpful.delivered promptly in good condition”
Helpful Report
H
Verified Buyer
“Great service and quick delivery.”
Helpful Report
G
Verified Buyer
“Excellent service, and managed to supply a spare very promptly.”
Helpful Report
K
Verified Buyer
“Great- very helpful and great advice”
Helpful Report
M
Verified Buyer
“Order and delivery fine. Aftersales not so good. We had an issue with dameged components that did not come to light at delivery as there was a delay between that and installation. We did not completely unpack as the stove needed to be moc=ved from the garage into the house at installation, and it was felt that it would be better left partialley packed for this process. The problem was raise with yourselves but nothing came of it. Since then we have also had a problem with the door seal, although it is less than 12 months since installation. Mendip stoves not interested as it is a 'service item'.”
Helpful Report
J
Verified Buyer
“Excellent service. Extremely helpful.”
Stovesonline Ltd 5 star review on 24th January 2025
Helpful Report
T
Verified Buyer
“Very pleased with the service and delivery. Will buy items again when needed.”
Helpful Report
A
Verified Buyer
“good to deal with and very prompt deliveries with good online booking and pleasant on telephone”
Helpful Report
K
Verified Buyer
“Great service and advice on something that was new to me.”
Helpful Report
N
Verified Buyer
“Very helpful, friendly and informative info on the phone to choose the right equipment”
Helpful Report
Stovesonline Ltd is rated 4.9 based on 1,655 reviews
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