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Stovesonline Ltd Reviews

4.9 Rating 1,552 Reviews
99 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,552 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
P
Verified Buyer
“Appalling service, staff totally uninterested in supplying any delivery date after weeks of waiting”
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Anonymous
Verified Buyer
“Terrible service. All of the parts received were scratched and when they were returned it was a fight to get my refund as they try to keep your money when you send things back. Shocking service do not buy anything from this company.”
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G
Verified Buyer
“Quick efficient service and advice from this Company. Won’t hesitate to use again.”
Helpful Report
J
Verified Buyer
“Purchased twin wall flue. Technical and sales office help so patient and thorough. One of the best Companies that I have dealt with.”
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K
Verified Buyer
“Great :) Would definitely recommend. Very helpful, informative and kind.”
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P
Verified Buyer
“Excellent customer service. Used Stovesonline several times now & always been very efficient.”
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Anonymous
Verified Buyer
“Stovesonline have always been extremely helpful and reliable. I have ordered from them a number of times over the last 5 years or so. Very happy with their service.”
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V \
Verified Buyer
“We were told our new stove would be 10 days - that was over six weeks ago - we had to chase you for an update (three times) and we were told it would take longer. So I think a bit better scheduling and keeping the customer up to date would help? Can't comment further as we haven't received the goods yet.”
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M
Verified Buyer
“very well satisfied”
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H
Verified Buyer
“Really friendly and helpful service.”
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R
Verified Buyer
“they are easy to talk to. They give good advice.”
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J
Verified Buyer
“Excellent customer service”
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M
Verified Buyer
“excellent product range, good prices and outstanding customer service”
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A
Verified Buyer
“We purchased a pellet burner from stovesonline, great choice of products, delivery was faster than expected, and well packaged for transport. Susi was very helpful on the phone and responded quickly to emails. We have no hesitation in recommending Stovesonline.”
Stovesonline Ltd 5 star review on 26th March 2022
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T
Verified Buyer
“Always a great service ! And knowledgeable”
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C
Verified Buyer
“Excellents service. Extremely helpful advice from very knowledgeable staff. Very satisfied and will use again.”
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J
Verified Buyer
“I am most pleased with the professionalism in their customer service, knowledge of everything to do with stoves, and the help they gave me to make the right choice of stove for my specific needs. This is the first wood-burning stove I've ever had and my ignorance of the subject would have tried the patience of a saint. But they worked cheerfully and considerately with me to resolve all the questions and (self-made!)problems I had along the way.”
Stovesonline Ltd 5 star review on 20th November 2021 Stovesonline Ltd 5 star review on 20th November 2021
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M
Verified Buyer
“Excellent communication and efficient service.”
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G
Verified Buyer
“Excellent service and item”
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M
Verified Buyer
“Fantastic service - knowledgeable, friendly and efficient. What more could you ask for?”
Helpful Report
Stovesonline Ltd is rated 4.9 based on 1,552 reviews
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