Stolen Goat Reviews

Name: Stolen Goat
Address: Stolen Goat ltd Unit 20 Murrell Green Business Park, Hook
Rating: 4.85

4.9 Rating 7,656 Reviews

97 %

of reviewers recommend Stolen Goat

4.9

Based on 7,656 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Stolen Goat:

At Stolen Goat our mission is to inspire you to find freedom through sport so that you can live a happier, healthier life.

How we do that…
With a focus on emotive design and strong customer service, we partner with award winning manufacturers to create a range of premium products and services that encourage and enable freedom and adventure through cycling, triathlon and the great outdoors.

Visit Website

Phone:

01256 856200

Email:

help@stolengoat.com

Location:

Stolen Goat ltd Unit 20 Murrell Green Business Park
Hook
RG27 9GR

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Stolen Goat 5 star review on 20th September 2025

391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service. I had ordered the wrong size and Stolen Goat replaced the item for the correct size straight away without question and very quickly. I was very impressed with their product quality and customer service.”

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“Quality of Stolen Goat products is excellent. Fit is consistent. First thing I bought was in size large. Fit was great with that one and fit with all items since has been great. All products wash well and come out looking as good as new. Stolen Goat is my preferred supplier for all cycling clothing.”

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“Size proved to be incorrect even though the sizing guide was used. System does not allow exchanges, only returns with the shipping cost to be paid by the customer. Correct sized items have to be repurchased. As the items were bought during Black Friday sale, I'm now unable to purchase the correct sizes at the discounted prices that I originally bought it for. Some of your competitors allow FREE returns and exchanges. This is pretty poor form as I'm unable to try your items out in person in my country.”

Helpful Report

Hi Phil Many thanks for taking the time to leave a review although we're extremely sorry to hear you are disappointed. We certainly don't ever want any of our customers to feel that way and we'd like to do our best to help put things right for you - we've contacted you via email to explain our returns process and we've honoured the discount you used during VIG week, as we're only too happy to do this for any customer who may wish to exchange items purchased at this time. All the best Alison

“Very nice clothing and excellent service.”

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“Always a pleasure to deal with. Items are despatched quickly, and whilst I generally buy the clothing as presents I know it is well regarded and worn often.”

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“Great quality product and fast delivery.”

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“Perfect thank you”

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“Excellent quality and speedy delivery.”

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“Lovely design”

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“Delivery good, website very clear and the products are from very good quality. And very nice designs.”

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“The jersey was a glorious pink, my signature color and it fit very nicely”

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“Very helpful, was emailed when product I wanted to buy came back into stock”

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“Very impressed with the service from Stolen Goat. I mean how could you not want a jersey with Godzilla on it? I used the sizing charts and the top was bang on for size, delivery was quicker than quoted. Very happy. I will certainly use Stolen Goat again in the future.”

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“Excellent service and products.”

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“Great products and great customer service. All the more important for me that I am supporting a local business”

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“Fantastic kit. Love the Ronnie jacket and the hoodie”

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“The website was easy to review the options and the jacket was perfect in both size/fit and bright colours for cycling.”

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“Hi there, tbh I should have put down very poor only for previous experiences I have and friends to who I have recommended the brand to but this experience left a lot to be desired ... I originally purchased a Ronin tee as a Christmas present during the VIG promotion around black Friday. I was very pleasantly surprised when the rather large package arrived and it turned out to be a Ronny C&C jacket instead of my tee. I decided the right thing to do would be to send it back as it was about 3 times the value of my original purchase. After getting in contact with the site, I was informed that unfortunately, you could not just sent me out a new top that I would have to repurchase another Ronin and I could return the Ronny for a full refund of the original. I went ahead a bought a second top only to be told unfortunately after the fact that the tee wouldn't be with me in time for Christmas which was when I needed to for. Turns out the 2nd tee arrived well in time for Christmas but I had already bought something else and it was already starting to turn sour that I had to send the purchase back out of my own pocket. In the end, I returned both the purchases in the same envelope to save on P&P but was still docked €10 for a DHL return I didn't use. The second purchase was credited in full so thanks for that, I've questioned the return of the €10 with the helpdesk but no response as yet ... So now after Christmas, I'm €20-something down (10 for the DHL not used and about 12 for the postage I paid myself) and have nothing at all from Stolen Goat have ing returned both purchases. Admittedly it's not the biggest sum in the world and the response so far from both Alison and Eimear has been positive and understanding but I'm still waiting on closure of the whole debacle. Thanks, Daniel.”

Helpful Report

Hi Daniel Many thanks for taking the time to leave your review although we're very sorry for the confusion surrounding your orders. We've just refunded the additional €10 against your first order which was automatically deducted against the DHL prepaid return which subsequently wasn't used. In this case it was also unfortunate the couriers delivered in time for Christmas when we had no guarantee this would happen! Hopefully you have your voucher code we raised for you by way of apology for the hassle, to use against a future order. We'll drop you an email to make sure everything's okay for you now. All the best Alison

“Purchased items from Stolen Goat on several occasions always good quality and arrives when stated.”

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“A blooming marvellous company with excellent service. We had an item taken from the packaging recently but this was replaced very quickly. We love the clothing as it’s comfy and stylish. There’s a great range to choose from and it’s expanding too”

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Stolen Goat is rated 4.9 based on 7,656 reviews