Stolen Goat Reviews

Name: Stolen Goat
Address: Stolen Goat ltd Unit 20 Murrell Green Business Park, Hook
Rating: 4.85

4.9 Rating 7,354 Reviews

97 %

of reviewers recommend Stolen Goat

4.9

Based on 7,354 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Stolen Goat:

At Stolen Goat our mission is to inspire you to find freedom through sport so that you can live a happier, healthier life.

How we do that…
With a focus on emotive design and strong customer service, we partner with award winning manufacturers to create a range of premium products and services that encourage and enable freedom and adventure through cycling, triathlon and the great outdoors.

Visit Website

Phone:

01256 856200

Email:

help@stolengoat.com

Location:

Stolen Goat ltd Unit 20 Murrell Green Business Park
Hook
RG27 9GR

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Stolen Goat 5 star review on 3rd March 2025

388

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my order and then subsequently said it was out of stock and couldn’t fulfil”

Helpful Report

Hi, We're really sorry the jersey you ordered was out of stock - unfortunately you'd ordered the last in that size and when the warehouse team went to pick it, it wasn't there :( We did refund you on the next working day and sent a discount code, by way of apology, so we hope this went some way to make amends. All the very best Alison

“The inside was too scratchy to wear and I am unable to return it bc of the high cost of return shipping so I'm pretty disappointed.”

Helpful Report

Hi Joelle Many thanks for taking the time to leave a review, although we're sorry to hear you're disappointed. Our gravel jerseys are made from a premium lightweight merino blend - we're really sorry this didn't work for you. We do subsidise overseas returns costs and our Express prepaid option from US is $5. We'll get in touch by email to see how we can help. All the best Alison

“Never shipped the item. I cancelled finally.”

Helpful Report

Dear Marc, Thank you for sharing your feedback. We're sorry that you asked us to cancel the order as you said you hadn't realised that the lead time for your made-to-order (back order) jersey would be up to 10 weeks. We're sorry that you hadn't noticed the note on our website explaining this when you originally placed your order. We would have liked to have got you what you wanted but we appreciate that the 10 lead time for made-to-order items may not suit all customers. Best, Eimear

“Moest meerdere keren contact opnemen om te vragen wanneer het shirt wordt geleverd. Alison was top, de verdere afhandeling was slecht. Weet niet of ik ooit nog eens iets bij jullie ga bestellen. Heb er geen vertrouwen in”

Helpful Report

“Ordered from the website something that was showing in stock only to be told a few days later that it wasn't ☹️”

Helpful Report

Hi Mark We're really sorry we weren't able to fulfil your order on this occasion - this was due to technical problems at the warehouse resulting in a stock error. All the best Alison

“You delivered a raincoat for wonen and i ordered a shirt for men. Sending it back would have cost me 20€, so i didn't do it since it would have been more expensive then the shirt i ordered.”

Helpful Report

Hi Jelle Many thanks for your review although we're sorry and disappointed to hear there was a picking error and you received the wrong item - please accept our apologies. We'll be very happy to sort things for you - we'll be in touch with you by email to see how we can help. All the best Alison

“Never got the item or a refund”

Helpful Report

Hi Georgios, Thank you for sharing your unfortunate experience with your order. We're very sorry for dropping the ball on your order which was returned to sender. We never like it when we let a customer down as we did with you. We've reached out to you by email separately. Best wishes, Eimear

“Tardan mucho en los pedidos”

Helpful Report

Hi Carolina We hate to disappoint any of our customers and we're really sorry your custom order took longer than expected. As we explained to you in January, sadly there was a temporary glitch in our ordering system and your long-sleeve Bodyline jersey was one of those items affected. We rectified this as soon as we could and offered to send your other kit to you while you were waiting. Even so, we appreciate we failed to deliver within the time you expected - please accept our sincere apologies. With best wishes Alison

“Very overpriced and sizes are way too small. I wear a large, ordered XL and it was way too small.”

Helpful Report

Dear Russell, Many thanks for taking the time to leave a review although we're really sorry you were disappointed by the sizing and item price. We'll be in touch with you by email to see if we can help you. All the best, Eimear

“Hi order arrived on time but very disappointed with item not worth the price paid .Sorry would not order again.”

Helpful Report

Hi Edward Many thanks for taking the time to leave a review but we're really sorry to hear you were disappointed with the Bandido you ordered. We give you 90 days to return or replace any item if unused, no quibbles or questions, so we'll be in touch with you via email to see how we can help. All the best Alison

“This is a great cycling jacket, super high quality, well made, the pockets are really deep and spacious, it's really great for colder weather and keeps the wind out well. My only slight complaints are that I wish it had grippy tape on the back at the bottom so it didn't ride up so easily, and I find the cuffs to be a bit tight, I'm having to stretch them out a bit because it's slightly uncomfortable. Other than that, super happy and will be back for a lighter spring/autumn jacket soon!”

Helpful Report

“I am so disappointed in the quality of the tri suits I ordered. The fabric is so thin, the sizing is crazy, and I didn’t even know that any tri suits existed that don’t have flat seams. They look good (from afar) but looks are a distant second priority when it comes to a garment you’d consider wearing for 6 hours of intensive activity. They’re going back.”

Helpful Report

Hi Sarah, Many thanks for taking the time to share your feedback. We're sorry to hear that you're disappointed with the tri-suit you ordered. We've written to you separately concerning your experience with us and we look forward to hearing from you. Kind regards, Eimear

“Very poor quality item”

Helpful Report

Hi Jeffrey We're very sorry to hear you were disappointed with your Turbo Towel - we've contacted you via email to see how we can best resolve this for you and look forward to hearing from you soon. All the best Alison

“Ordered on 09/10/21. You have money and 09/28/21 still hasn’t been shipped very disappointed.”

Helpful Report

Hi Paul We're very sorry and disappointed to hear you haven't received your order - the tracking shows it was delivered on 10th October. We've asked Global-e to investigate this as a matter of urgency and contacted you via email in order to resolve this ASAP. All the best Alison

“I returned the item for a refund and haven’t had any response from stolen goat.”

Helpful Report

Hi Chris We're so sorry to keep you waiting on the refund - unfortunately the process of inspecting the returned goods and booking back into stock can take a few days, depending on the volume -we've gone ahead and issued that now. All the very best, Alison

“Sizing guide on website is totally wrong. Erred on the side of caution and ordered cycling shorts a size above what the guide recommended, when arrived they were far to small. Had to return shorts at my own expense despite the firm accepting that their own sizing guide was on the small side. Also returned the top I ordered as again it was far too small.”

Helpful Report

Hi Karen Thank you for taking the time to leave a review although we're really sorry to hear the sizing didn't work out for you. Please don't hesitate to get in touch at any time in the future if you'd like us to offer any advice on getting the best fit for you. All the best Alison

“Gloves suck, minimal cushioning. Come apart at seams. Look like cheap China made gloves👎👎👎”

Helpful Report

“Ordered a jacket as a birthday present for my husband and had notification that it was getting ready for delivery. Then got an email saying they had sold out. Got refund but was just really disappointed”

Helpful Report

Hi Vicki, many thanks for taking the time to leave a review but we're really sorry you were so disappointed. Unfortunately (as we explained in our email to you) this happens very occasionally with the last item in stock. We hate disappointing our customers so we're really sorry this happened to you. The good news is we are expecting more Hoodies soon - we'll be in touch by email to let you know. All the very best Alison

“I never received the items I ordered! Poor management of the delvery You reimbursed the costs of the order, though”

Helpful Report

Hi Juan, Thanks for sharing your feedback. We're very disappointed to learn that your order had been returned by the shipping company. We thank you for the understanding and cooperation you showed throughout our conversation following the initiation of an investigation into its whereabouts. We would have loved if we could have got your order to you rather than having to fully reimburse you when it was returned. Many thanks for your assurances that you'd re-order from us again. Your support is much appreciated. Best, Eimear You

“The item orders was fleeced while it was not mentioned in the description. Disappointed”

Helpful Report

Hi Zayed Many thanks for taking the time to leave a review, although we're really sorry you're disappointed with the Orkaan bib tights. These are described as 'featuring a lightweight wind repellant and water-resistant material that is breathable and has a soft-on-the-skin, inside Roubaix lining means you’ll stay the right temperature whatever the weather.' We really don't want you to be stuck with an item of kit that's not right for you so if you'd like to exchange these or receive a refund, please don't hesitate to get in touch with us and we'll be happy to help. Best wishes Alison

Stolen Goat is rated 4.9 based on 7,354 reviews