Stolen Goat Reviews

Name: Stolen Goat
Address: Stolen Goat ltd Unit 20 Murrell Green Business Park, Hook
Rating: 4.85

4.9 Rating 7,793 Reviews

97 %

of reviewers recommend Stolen Goat

4.9

Based on 7,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Stolen Goat:

At Stolen Goat our mission is to inspire you to find freedom through sport so that you can live a happier, healthier life.

How we do that…
With a focus on emotive design and strong customer service, we partner with award winning manufacturers to create a range of premium products and services that encourage and enable freedom and adventure through cycling, triathlon and the great outdoors.

Visit Website

Phone:

01256 856200

Email:

help@stolengoat.com

Location:

Stolen Goat ltd Unit 20 Murrell Green Business Park
Hook
RG27 9GR

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Stolen Goat 5 star review on 30th June 2026

392

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed with the quality of the latest top from you not as good as some of the older ones I have and also the waterproof pocket that hangs inside by a coard like a colostomy bag why? No other company does this they are incorporated into the other pockets, almost as bad but not quite as bad as the gloves I bought, not sure I want to purchase from you again”

Helpful Report

Hi Sean Thanks for taking the time to leave a review although we're really sorry you weren't impressed with the women's jersey you ordered. We can see from your order history that we've resolved previous issues for you via refunds and replacements so we'll get in touch via email to see what we can do to help this time. All the best Stolen Goat

“I placed an order for a winter jacket and long tights in January but they did not arrive until April. I understand that may take time to make to order. If the estimated time for delivery was available at time of order this would have been up front and I could have decided with this knowledge to continue the order or shop elsewhere. As it is I will not be wearing the jacket or tights until next winter.”

Helpful Report

Hi Adrian Thanks for taking the time to leave a review, but we're so sorry you were disappointed with the delivery date. The Mango winter Epic jackets were available to pre-order with an approx 10 week delivery lead time. Unfortunately there was a slight manufacturing delay which meant your delivery was extended by an extra 3 weeks - we're really sorry about this. We'll get in touch by email to see if we can help to put things right for you.

“I am a repeat customer several times over This last order, I received no email confirmation, and then the order was returned back to Stolen Goat. I still want your product.”

Helpful Report

Hi Clifford Many thanks for taking the time to leave your review. Unfortunately your order was returned to us because the address was incomplete. We have been in touch with you via email, but we will contact you again. With best wishes Alison

“Unfortunately the size was wrong. The woman’s sizing chart seems very inaccurate. The XL suggests it would be suitable for a size 14. I doubt it would fit a size 10”

Helpful Report

Hi Andrew Many thanks for taking the time to leave a review although we're really sorry the sizing didn't work out. Our sizing charts are the best guide for the vast majority of customers although we all have our own preference of fit. We can see you ordered a Large which very roughly equates to a UK size 12 - not a 14. We're always happy to exchange for another size if you get in touch. We hope this helps. With best wishes Alison

“You were unable to complete my order.”

Helpful Report

Hi Stephen We're sorry we weren't able to fulfil your order in the time you'd hoped for - we did offer to order one for you but we're really sorry the timings didn't work for you. With best wishes Alison

“Long wait No communication”

Helpful Report

Hi Steve, many thanks for your review regarding your custom club kit jersey. All our custom club kit is made to order and has a lead time of approx 10 weeks (which we fulfilled with your order) we're sorry you were unaware of this. With best wishes Alison

“I’ve had jerseys and gloves from you that were great, these shorts were terrible. I’m unsure if they were deformed or stretched but a strange fit. Put me off having to pay returns when unsure of size.”

Helpful Report

Hi Aaron Many thanks for taking the time to leave a review, although we're so sorry you were disappointed in the bib shorts you received. We'll get in touch to see how we can help rectify things for you. All the best Alison

“My cycling shorts still have not arrived despite being ordered in March”

Helpful Report

Hi Sara We're really concerned to hear this as tracking shows they were delivered - we'll contact you via email to help. All the best Alison

“Took my order and then subsequently said it was out of stock and couldn’t fulfil”

Helpful Report

Hi, We're really sorry the jersey you ordered was out of stock - unfortunately you'd ordered the last in that size and when the warehouse team went to pick it, it wasn't there :( We did refund you on the next working day and sent a discount code, by way of apology, so we hope this went some way to make amends. All the very best Alison

“The inside was too scratchy to wear and I am unable to return it bc of the high cost of return shipping so I'm pretty disappointed.”

Helpful Report

Hi Joelle Many thanks for taking the time to leave a review, although we're sorry to hear you're disappointed. Our gravel jerseys are made from a premium lightweight merino blend - we're really sorry this didn't work for you. We do subsidise overseas returns costs and our Express prepaid option from US is $5. We'll get in touch by email to see how we can help. All the best Alison

“Never shipped the item. I cancelled finally.”

Helpful Report

Dear Marc, Thank you for sharing your feedback. We're sorry that you asked us to cancel the order as you said you hadn't realised that the lead time for your made-to-order (back order) jersey would be up to 10 weeks. We're sorry that you hadn't noticed the note on our website explaining this when you originally placed your order. We would have liked to have got you what you wanted but we appreciate that the 10 lead time for made-to-order items may not suit all customers. Best, Eimear

“Moest meerdere keren contact opnemen om te vragen wanneer het shirt wordt geleverd. Alison was top, de verdere afhandeling was slecht. Weet niet of ik ooit nog eens iets bij jullie ga bestellen. Heb er geen vertrouwen in”

Helpful Report

“Ordered from the website something that was showing in stock only to be told a few days later that it wasn't ☹️”

Helpful Report

Hi Mark We're really sorry we weren't able to fulfil your order on this occasion - this was due to technical problems at the warehouse resulting in a stock error. All the best Alison

“You delivered a raincoat for wonen and i ordered a shirt for men. Sending it back would have cost me 20€, so i didn't do it since it would have been more expensive then the shirt i ordered.”

Helpful Report

Hi Jelle Many thanks for your review although we're sorry and disappointed to hear there was a picking error and you received the wrong item - please accept our apologies. We'll be very happy to sort things for you - we'll be in touch with you by email to see how we can help. All the best Alison

“Never got the item or a refund”

Helpful Report

Hi Georgios, Thank you for sharing your unfortunate experience with your order. We're very sorry for dropping the ball on your order which was returned to sender. We never like it when we let a customer down as we did with you. We've reached out to you by email separately. Best wishes, Eimear

“Tardan mucho en los pedidos”

Helpful Report

Hi Carolina We hate to disappoint any of our customers and we're really sorry your custom order took longer than expected. As we explained to you in January, sadly there was a temporary glitch in our ordering system and your long-sleeve Bodyline jersey was one of those items affected. We rectified this as soon as we could and offered to send your other kit to you while you were waiting. Even so, we appreciate we failed to deliver within the time you expected - please accept our sincere apologies. With best wishes Alison

“Very overpriced and sizes are way too small. I wear a large, ordered XL and it was way too small.”

Helpful Report

Dear Russell, Many thanks for taking the time to leave a review although we're really sorry you were disappointed by the sizing and item price. We'll be in touch with you by email to see if we can help you. All the best, Eimear

“Hi order arrived on time but very disappointed with item not worth the price paid .Sorry would not order again.”

Helpful Report

Hi Edward Many thanks for taking the time to leave a review but we're really sorry to hear you were disappointed with the Bandido you ordered. We give you 90 days to return or replace any item if unused, no quibbles or questions, so we'll be in touch with you via email to see how we can help. All the best Alison

“This is a great cycling jacket, super high quality, well made, the pockets are really deep and spacious, it's really great for colder weather and keeps the wind out well. My only slight complaints are that I wish it had grippy tape on the back at the bottom so it didn't ride up so easily, and I find the cuffs to be a bit tight, I'm having to stretch them out a bit because it's slightly uncomfortable. Other than that, super happy and will be back for a lighter spring/autumn jacket soon!”

Helpful Report

“I am so disappointed in the quality of the tri suits I ordered. The fabric is so thin, the sizing is crazy, and I didn’t even know that any tri suits existed that don’t have flat seams. They look good (from afar) but looks are a distant second priority when it comes to a garment you’d consider wearing for 6 hours of intensive activity. They’re going back.”

Helpful Report

Hi Sarah, Many thanks for taking the time to share your feedback. We're sorry to hear that you're disappointed with the tri-suit you ordered. We've written to you separately concerning your experience with us and we look forward to hearing from you. Kind regards, Eimear

Stolen Goat is rated 4.9 based on 7,793 reviews