Stolen Goat Reviews

Name: Stolen Goat
Address: Stolen Goat ltd Unit 20 Murrell Green Business Park, Hook
Rating: 4.85

4.9 Rating 7,633 Reviews

97 %

of reviewers recommend Stolen Goat

4.9

Based on 7,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Stolen Goat:

At Stolen Goat our mission is to inspire you to find freedom through sport so that you can live a happier, healthier life.

How we do that…
With a focus on emotive design and strong customer service, we partner with award winning manufacturers to create a range of premium products and services that encourage and enable freedom and adventure through cycling, triathlon and the great outdoors.

Visit Website

Phone:

01256 856200

Email:

help@stolengoat.com

Location:

Stolen Goat ltd Unit 20 Murrell Green Business Park
Hook
RG27 9GR

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Stolen Goat 5 star review on 20th September 2025

391

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizing guide on website is totally wrong. Erred on the side of caution and ordered cycling shorts a size above what the guide recommended, when arrived they were far to small. Had to return shorts at my own expense despite the firm accepting that their own sizing guide was on the small side. Also returned the top I ordered as again it was far too small.”

Helpful Report

Hi Karen Thank you for taking the time to leave a review although we're really sorry to hear the sizing didn't work out for you. Please don't hesitate to get in touch at any time in the future if you'd like us to offer any advice on getting the best fit for you. All the best Alison

“Gloves suck, minimal cushioning. Come apart at seams. Look like cheap China made gloves👎👎👎”

Helpful Report

“Ordered a jacket as a birthday present for my husband and had notification that it was getting ready for delivery. Then got an email saying they had sold out. Got refund but was just really disappointed”

Helpful Report

Hi Vicki, many thanks for taking the time to leave a review but we're really sorry you were so disappointed. Unfortunately (as we explained in our email to you) this happens very occasionally with the last item in stock. We hate disappointing our customers so we're really sorry this happened to you. The good news is we are expecting more Hoodies soon - we'll be in touch by email to let you know. All the very best Alison

“I never received the items I ordered! Poor management of the delvery You reimbursed the costs of the order, though”

Helpful Report

Hi Juan, Thanks for sharing your feedback. We're very disappointed to learn that your order had been returned by the shipping company. We thank you for the understanding and cooperation you showed throughout our conversation following the initiation of an investigation into its whereabouts. We would have loved if we could have got your order to you rather than having to fully reimburse you when it was returned. Many thanks for your assurances that you'd re-order from us again. Your support is much appreciated. Best, Eimear You

“The item orders was fleeced while it was not mentioned in the description. Disappointed”

Helpful Report

Hi Zayed Many thanks for taking the time to leave a review, although we're really sorry you're disappointed with the Orkaan bib tights. These are described as 'featuring a lightweight wind repellant and water-resistant material that is breathable and has a soft-on-the-skin, inside Roubaix lining means you’ll stay the right temperature whatever the weather.' We really don't want you to be stuck with an item of kit that's not right for you so if you'd like to exchange these or receive a refund, please don't hesitate to get in touch with us and we'll be happy to help. Best wishes Alison

“Very poor service. I ordered an item which was showing in stock. It never was delivered, and Stolen Goat only followed up to investigate and refund me after I queried where my delivery was - 3 weeks later… 😵”

Helpful Report

Hi Hilary We're so sorry this happened to your order. We do take great pride in our customer service and we're very sorry that on this occasion we failed to inform you earlier. We did send you a discount voucher code which we hope you may consider using in the future as we'd hate to lose you. Very best wishes Alison

“Horrible buying experience, gravel shorts did not fit properly (size M 6’ 2” 165 lbs). Tried to return but found it more horrific than trying to import fish in from Ireland. Will not purchase again.”

Helpful Report

“Very bad service. Ordered the top (it displayed in stock), didnt hear anything for two weeks, emailed to ask about the order and was told it was being shipped, didnt hear anything for another week, emailed to ask about the order again and was told the size wasnt avaliable! Tsk...”

Helpful Report

Hi Neil, Many thanks for sharing your experiences. We've been in touch to apologise once again and to admit that we completely dropped the ball on this one - we're very sorry. Eimear

“The sizing was not right for me even though I measured my self twice. I also got a bigger size than said and the jersey was too snug and quite short. Not pleased with stolen goat brand.”

Helpful Report

Hi Linda Many thanks for your feedback, although we're sorry to hear you're not pleased. We did offer to refund your postage in the form of a voucher and we've contacted you again by email to see if we can help resolve things for you. Best wishes Alison

“Your sizing chart totally gave me the wrong size. I had to pay to return the jersey. And you didn’t reset the discount I had earned through your Strava challenge”

Helpful Report

Hi Mark Many thanks for your feedback - we've contacted you via email in an effort to put things right for you. All the best Alison

“Item very undersized. I usually buy small but because I’d heard small fit ordered medium and it was too small. Had to pay to return. Will not order again”

Helpful Report

“Gloves were way too big, the size small was huge on me.”

Helpful Report

“The sold me a "rainproof" jacket that is totally porous in real world conditions. Then proceeded to censor my online review on their website and provide no help through customer service. They are con artists with slick marketing. Never again.”

Helpful Report

Hi Pat, We're really sorry that you're not happy with the rain cape. We've got in touch via email to offer a full refund upon return, even though worn, as we don't want anyone to be stuck with kit that isn't working for them. This is the third review you have left saying the same thing - we very much do want to help. We can even arrange a return for you if that is needed. Please do get in touch via reply to our email, via help@stolengoat.com, via our online chat on the website, or by telephone. Abby

“The quality was very poor, the zip has broken and the waterproof material near the zip has come away all the way along the zip. Unusual as I have been very pleased with quality of other Stolen Goat products. Requesting a refund.”

Helpful Report

“I have not got my order after 1 month and still waiting”

Helpful Report

Hi Melvin, We're really sorry that your jersey isn't with you yet. We are definitely seeing some back logs of parcels send to Singapore before Christmas. The vast number of parcels coupled with constantly changing quarantine procedures is unfortunately meaning things are taking longer than normal to get through. We've got in touch to offer some different solutions for you :) All the very best, Abby

“None of my orders have been received. No idea where Dec 14th 2020 order is. Impossible to get info through DFS. I am unlikely to order from Stolen Goat again. ☹️”

Helpful Report

Dear Simon, Thanks for sharing your feedback. We're reached out to check to see if you've received your order which was delivered today. We're sorry that it took a lot longer to get to you in Australia than any of us would have liked. We're looking forward to hearing from you. Stolen Goat Customer Care

“I purchased the mens Belgian blue raincape which SG claims is waterproof. It's not. Water came right through it on a rainy ride. SG asked me to check if water ponds on the surface, which is does, but only if not in contact with another surface. On a ride water will soak right through to arms/jersey. It's a poor product.”

Helpful Report

Hi Pat, We're really sorry that you're not happy with the rain cape. We've got in touch to offer a full refund upon return, as we don't want anyone to be stuck with kit that isn't working for them. We can even arrange the return for you if that will help. Please do get in touch. Abby

“Fraudulent”

Helpful Report

Hi Pat, We're really sorry that you're not happy with the rain cape. We've got in touch to offer a full refund upon return, even though worn, as we don't want anyone to be stuck with kit that isn't working for them. We can even arrange a return for you if that will help. Please do get in touch. Abby

“I haven't received my product!”

Helpful Report

Hi Vanessa, Thanks for your feedback. We've been in touch following the safe arrival of your parcel today. We're sorry that it took a lot longer to get to you in Australia than any of us would have liked. Stolen Goat Team

“Hi, Xxl was too small and 3xl too big.”

Helpful Report

Stolen Goat is rated 4.9 based on 7,633 reviews