St. Bert‘s Reviews

Name: St. Bert‘s
Address: Unit 5, St. Helena Farm, St. Helena Lane, Plumpton Green, Unit 5, St. Helena Farm, St. Helena Lane, Plumpton Green, East Sussex
Rating: 4.80

4.8 Rating 2,524 Reviews

95 %

of reviewers recommend St. Bert‘s

4.8

Based on 2,524 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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St. Bert‘s 5 star review on 25th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous trousers but sadly having to return as they are too long for me. (5ft2) & unfortunately have to cover postage costs”

Helpful Report

Posted 1 month ago

Hi Tara, thank you for your lovely feedback on our trousers but sorry they are too long for you. We are bringing out a shorter length this Winter so bear with us! In the mean time, there are lots of gorgeous short sets (shorts with matching tops) coming out this Spring/Summer and suitable for all heights. Postage is free (and with free returns) on orders over £150.

Posted 4 weeks ago

“I am still awaiting deliveryso unable to review as Royal Mail are refusing to leave in my designated 'safe place' as not lockable. They are one of the worst couriers to use from experience of convenience.”

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Posted 2 months ago

We hope this has been resolved? If not please let us know at info@stberts.com We keep a close eye on our couriers as always want to try and ensure the best customer service. We are sorry you had an issue with your delivery on this occasion.

Posted 1 month ago

“I absolutely love the unique, relaxed style of St Berts and I am so happy with my purchase of my Rhonda co-ord set. However, I still feel the price point is high and one of the biggest issues is that I am never able to order all of the items I'd like in one purchase. Therefore, it costs multiple shippings and I never quite meet the free shippings and returns/exchange - which is set too high in my opinion compared to othet brands.”

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Posted 2 months ago

Hi there, thanks for your lovely feedback on our clothing. We are so sorry you have not been able to order all of the items you would like in one go. You should be able to! If you have ordered more than one item and one of your items is a pre-order, we will always cover that cost. Do let us know if this is the issue. Email us at info@stberts.com as we are keen to help!

Posted 4 weeks ago

“Disappointed that after I placed my first order I got an email saying I could save money off first order. Receiving it afterwards didn’t have much use - I emailed to ask if I could have amount refunded but still waiting on a reply. Clothing item is nice and came quickly so pleased with purchase.”

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Posted 2 months ago

Hi there, you should have received a welcome code before you placed your order. Sometimes it goes in to spam, apologies you did not receive it in time. Hopefully the has been resolved but if not please contact us on info@stberts.com and we will resolve this for you. Thanks!

Posted 1 month ago

“I bought this skirt in the sale, very decent price and looks great on, but the elastic in the waist isn’t secured and folds over itself making it quite uncomfortable to wear. I guess it’s cheaply made which is a shame because their products look good.”

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Posted 2 months ago

“Looks as nice as pictures on site. Shame the images on the site are all of women who have no curves. I'm a size 16/18 and the M/L fits me a lot better than I imagined. It fits me perfectly. I am thinking if slimmer it will look like the models seen( kinda swamped in it) Main concern is fabric advertised on site says 90% lambswool and 10% cashmere.. well the tag on the dress just says 90% wool and 10% cashmere. I've not experienced that with other lambswool items I have so- they're tagged as described on the site I ordered from. For that reason, had I of paid full price for the item, I would've sent back as near £200 dress so I feel that's misleading.”

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Posted 2 months ago

Hi Keshia, thank you for your feedback.The Dalida dress is made from 90% merino wool and 10% cashmere which is what is advertised on the site. We do not advertise it as lambswool. Merino wool is a beautifully soft and very specialist wool and that is why the dress is at a higher price point that some of the other wool products on our site. We are so please the dress fits you perfectly!

Posted 1 month ago

“Nice quality clothes BUT…..please put measurements on the web site. I bought trousers as they were described with the model 5’9” wearing a small. I’m 5.8 and the trousers barely reached my ankles. What a waste of my and st Bert’s time. Inside leg measurements Please.”

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Posted 2 months ago

“Hi there, I was really gutted when I had to return my blue sweat pants. Unfortunately they were just too long for me. Is there anyway you can introduce shorter lengths? Thanks”

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Posted 2 months ago

“Why can’t online shops put measurements on the site. Saying it’s an 8/10/12 is pointless saying the model is 5.9 and warring a small is useless Measuring is a no fool way to know if clothes have a chance of fitting. 3 stars as returns are simple.”

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Posted 2 months ago

We do have more detailed measurements on each product page than 8/10/12. If we have missed one please let us know and we will update it - agree annoying not to!

Posted 1 month ago

“The velor tracksuits are great! .. and want to purchase more in XS size trousers and S top - but all sold out !”

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Posted 3 months ago

“I ordered two items, a sweatshirt and pair of wide leg joggers, however although both described as the same colour (dress blue) when they arrived they were a different shade of the same colour blue so don't actually match. Disappointed.”

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Posted 3 months ago

“My first order from st Bert’s. Had my heart set on red track suit , advertised as poppy red but was bright orange upon arrival. Also a garment was missing. Contacted the company and they haven’t resolved the issue which is not great. Of the pieces I did get they were high quality and great fit.”

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Posted 3 months ago

“Your products are wonderful, cheerful and good quality. My children value the hand-me-downs. Your recent sale was great value. However, you need a Europoean hub to sell to Ireland so that your Irish customers do not have to pay VAT in two jurisdictions. Disclaimers on your website is not sufficient. Order not yet received.”

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Posted 4 months ago

Hi James - when our prices are quoted in Euros they are excluding tax. You will only be charged VAT once, which happens at delivery (along with any local duties). This is what we have written on our website regarding International Orders "For all International Orders we send either Royal Mail International Tracked and Signed or one of our preferred couriers. We send on a Delivered at Place (DAP) basis which means that the buyer is responsible for any taxes, duties and fees imposed by the destination country. There may well be delays at customs. The fees can be unpredictable and are the responsibility of the buyer." I am sorry if the message isn't clear enough - we will work on making this more prominent. We would love to have an Irish hub but it is not currently economically viable. Many apologies for the inconvenience.

Posted 4 months ago

“The pre order wait was just way too long. Quality of jumper is poor. Itchy against skin. Probably wouldn’t purchase again .”

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Posted 5 months ago

“Ordered for my daughter in law. Got a confirmation email and a 1st order 10%off email - bit late but I emailed the company hoping that they would offer 10% discount - they didn’t reply. Order arrived. Quality for price is ok but the sweater isn’t a sweater - it’s a long sleeved T shirt with stuck on decals. Overall, I’d have to be convinced to order from this company again.”

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Posted 5 months ago

“I love the colours and design of these products the sizing comes up large and I was disappointed in the returns procedure I had to pay both three ways. Initial postage, Returns and replacement in size that fits,Next is by far the best for ordering. The leggings don't stay up like other brands I would be very disappointed if I'd have paid full price. But looks fun colours and design and time will tell about the quality.”

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Posted 7 months ago

“I like the designs but would welcome more information on the website about sizing as the sweatshirt I ordered is short and I'm a pretty average 5 ft 6". The height of the model and / or length of garment would be useful. Also stock control isn't up to date. I also ordered a t-shirt only to get an email after the order had gone through to say it wasn't available. Someone could have contacted me to ask if I would like a different t-shirt. I haven't ordered an alternative as I don't want to pay postage again.”

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Posted 7 months ago

“Love the designs and colours from St Bert's. Before my first order, I phoned to check on the sizing. Helpful assistant but sadly I had to return all 4 items which were too big! (I take an 8 or 10 depending on the brand). Then of course I had to pay to return the items: that cost me over £11! Given the high prices of the clothing in the first place and my sizing advice I won't be ordering again which is disappointing because I simply adore the designs & colours.”

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Posted 8 months ago

“Love your product, size too big so waiting on new size. Disappointed I had to pay for my return, very unusual these days for online shopping , but do like your clothes”

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Posted 8 months ago

“Ordering and delivery are both good. I have however been in touch re my exchange using your support email address requesting a delay on delivery for the exchange however didn’t receive a response. I also object to paying for my return. With online shopping being such a prevalent way of shopping for retailers, I’m surprised that I’m being made to pay for this..”

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Posted 8 months ago

St. Bert‘s is rated 4.8 based on 2,524 reviews