St. Bert‘s Reviews

Name: St. Bert‘s
Address: Unit 5, St. Helena Farm, St. Helena Lane, Plumpton Green, Unit 5, St. Helena Farm, St. Helena Lane, Plumpton Green, East Sussex
Rating: 4.80

4.8 Rating 2,524 Reviews

95 %

of reviewers recommend St. Bert‘s

4.8

Based on 2,524 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

St. Bert‘s 5 star review on 25th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my items yet but this is probanly due to the awful service from Royal Mail”

Helpful Report

Posted 1 week ago

“Parcel still not arrived.”

Helpful Report

Posted 1 month ago

Hi Liz, We have just looked at your issue. Unfortunately it looks like the address you entered at checkout was incomplete as included neither a Flat Number or Road name and Royal Mail was therefore unable to deliver it. They are therefore returning it to us. We will contact you when it arrives back to discuss your options. Thanks.

Posted 1 month ago

“Had to send it back , wrong item sent”

Helpful Report

Posted 3 months ago

“Customer service very poor. I have been trying to contact St Bert's to return a hoodie which is too small. I emailed on Friday 5 January and left a voicemail message by phone today (10 January) with no response whatsoever. Yet I am now being asked to review the item. I will not be buying from St Bert's again.”

Helpful Report

Posted 3 months ago

“Returned due to customs charge not made aware of”

Helpful Report

Posted 4 months ago

I am so sorry that you were did not see the information on our Delivery & Returns page which is on every product page. It states: "For all International Orders we send either Royal Mail International Tracked and Signed or one of our preferred couriers. We send on a Delivered at Place (DAP) basis which means that the buyer is responsible for any taxes, duties and fees imposed by the destination country. There may well be delays at customs. The fees can be unpredictable and are the responsibility of the buyer."

Posted 4 months ago

“This is a brand that I have ordered severally from with no issues I recently placed an order that took ages to come despite being very patient as the complained that they have issues with customs thus the delay . I later received my order and it didn't fit so I returned it the next day only for them to say it cannot be exchanged because it has a strong smell of parfum . Till now they're still with my money and the order claiming it cannot be exchanged for a bigger size this is ridiculous 😒”

Helpful Report

Posted 4 months ago

Dear Emelda - I am so sorry that you had to wait a long time for your jumpsuit - we did explain that it was stuck in customs and we did not have any control over when it would be delivered. We also gave you a 15% discount code to be used on any future purchases as an apology. Unfortunately, when you returned the jumpsuit asking for a larger size there was (and still is several weeks later) an overpowering smell of perfume on it. This has made the jumpsuit unsellable. We do state in our Terms and Conditions " Items must still have original labels attached and must not smell of perfume or food etc. Any items that are received in a condition that means that they cannot be resold will be returned to the customer." I did email you on 30th November asking if you would like it returned to you but so far you have not replied to me.

Posted 4 months ago

“One item missing I have sent two emails not heard anything back”

Helpful Report

Posted 4 months ago

“Quality not good I’m sending bsck”

Helpful Report

Posted 5 months ago

“Goods not yet received They are still in transit with Royal Mail even though they left you 7 days ago on the Track 24 service Terrible service”

Helpful Report

Posted 5 months ago

Hi there - I am so sorry that it took so long for you to receive your items. We did send your items 24hour tracked via Royal Mail. Unfortunately, for time to time, deliveries can get delayed through no fault of our own. We are very sorry for the inconvenience caused.

Posted 4 months ago

“Not arrived!!”

Helpful Report

Posted 6 months ago

“Bought a couple items. Very cute. Ordered a shirt in same size as everything else (M) and it fits like an xs. But now I have to pay another $32 in shipping to make an exchange. So I won't order anything anymore.”

Helpful Report

Posted 8 months ago

“Wrong item sent out. Emailed but had no response. Other item ordered not available. Email received to wrong first name. Overall extremely disappointing”

Helpful Report

Posted 9 months ago

“I have still not received my order despite being told I would receive it last Monday 5 June. I would like my parcel or a refund.”

Helpful Report

Posted 10 months ago

“The item still not received and no response / answer from St Bert’s. Not a good experience”

Helpful Report

Posted 10 months ago

“I haven’t received my item and had no reply from customer services.”

Helpful Report

Posted 1 year ago

“I have yet to receive my delivery even though it was dispatched over a week ago. The tracker says Roayl Mail have yet to receive it? I emailed a query to St Berts but have yet to receive a reply”