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St. Bert‘s Reviews

4.8 Rating 2,524 Reviews

95 %

of reviewers recommend St. Bert‘s

Company Reviews

Product Reviews

4.8

Based on 2,524 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

St. Bert‘s 5 star review on 25th January 2024

St. Bert‘s 5 star review on 11th January 2024

Amelia Hitchcock

St. Bert‘s 5 star review on 4th December 2023

Danielle Davies

St. Bert‘s 5 star review on 4th December 2023

Danielle Davies

St. Bert‘s 5 star review on 30th November 2023

Claire Southern

St. Bert‘s 5 star review on 30th November 2023

Claire Southern

St. Bert‘s 5 star review on 22nd September 2023

85

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for delivery and paid for return. Not a great motivator for me to use this site again. Returned the item as the hood feels too big relative to the size of the fleece. Also the colour means it’ll always get make up on it. Not worth the price.”

Posted 1 day ago

“Customer service leaves a lot to be desired”

Posted 2 weeks ago

“Item took a week to arrive. Jumper was not the fit, colour or quality expected. Had to return at a cost of nearly £9.00 as no free returns under £150. Jumper was over £100. Won’t use again.”

Posted 3 months ago

“I ordered 4 articles which arrived promptly. Unfortunately one of the tops was completely wrong. Instead of a man's medium t-shirt I received a women's extra large top. This has been returned and I am awaiting a refund.”

Posted 3 months ago

“Compared with other retailers, it’s a shame I had to pay for postage and return items. I had spent a lot of money so I would have expected postage to of been included, to compete with the market. Delivery was slower than expected also compared with competitors. Products are good. Jumper is lovely and fit is too size. Sweatpants were not fit to size. I bought xs and I’m a size 8. They were too big on the waist and hips and too long on the leg. I’d need an xxs in your sizes. Id say the xs small the equivalent of 10/12. So either readjust sizing ie get rid of xs and or design petite fitting, sweatpants I really liked, so it’s a shame. Customer service has been good,”

Posted 3 months ago

“Unfortunately the item came up small and I have returned it. I was also sad to have to pay for postage both ways for such an expensive item.”

Posted 3 months ago

“I returned the items sadly as the vat had to be paid by myself and it made the items very expensive indeed so I never actually saw the product They look great online”

Posted 7 months ago

“Delivery quick.”

Posted 9 months ago

“Poor customer service; no one ever answers phone or returns calls. Wrong item sent and now I have to pay postage to return it”

Posted 10 months ago

“Lovely clothing, nice materials and colours. Unfortunately the tax on import to Ireland and delay with delivery took away from all this -€35 extra and 2 weeks! Won’t be ordering ads in for this reason , would have otherwise.”

Posted 10 months ago

“I ordered two items which were out of stock and literally everything else I have seen on site that I like is out of stock- seems a real issue. I was given a discount after the second order failed but who has time for all of this? I want quick easy shopping.”

Posted 1 year ago

“I haven’t received my order yet!”

Posted 1 year ago

Hi Nikki I am so sorry that you have yet to receive your goods. During busy periods such as Black Friday we do say it can take up to 7 days for delivery. Unfortunately there have also been 3 days of strikes in the last week which has caused huge problems for us and many other online retailers. I really am sorry for any inconvenience. Best regards Ben

Posted 1 year ago

Hi Nikki Just following up, can I check that you have now received your goods? Many thanks Ben

Posted 1 year ago

“items didnt fit and lower standard of material than expected £11 for me to return? ive sent email re this already”

Posted 1 year ago

“The quality is not good enough”

Posted 1 year ago

“Hello, I have received my blue sweatshirt, sadly I had to return it as it was too small.. The XL is not Xl at all sadly..I normally buy size L but wanted it to be roomy. But this was not the case..The quality was ok but the blue was not a vivid as the photo..I was a bit disappointed as I have friends who have used this brand and my sweatshirt was not as good quality.”

Posted 2 years ago

“Sorry not satisified with the order. One item wrong completely from what I ordered as picked incorrectly at despatch side and quality not as expected sorry. Have returned.”

Posted 2 years ago

“I have still yet to receive my item which is now overdue - any help appreciated”

Posted 2 years ago

“This looked a lovely sweatshirt and I ordered the large rather than medium so that it would be big and cosy as winter approaches. Sadly it's an odd shape as it is very short, it sticks out horizontally at the hem (making me look pregnant), and is not warm and cosy. Not what I expected and it's going back. The medium may have been a better fit, but the short length would have still been a problem.”

Posted 2 years ago

“I feel bad giving a negative review, but out of the 3 items I ordered, I am only happy with one. The joggers I really like, but the pyjamas I ordered had to be sent back and the bag had a dodgy zip! The wrong pyjamas were sent (shorts sent instead of trousers - the shorts set was vastly cheaper) but to be honest I probably would have returned them anyway as the quality was not good! They were VERY expensive and the material seemed cheap and thin for what I paid. Not impressed at all. Still waiting for my refund.”

Posted 2 years ago

“Quick delivery . T shirt itself is not great quality, very thin cotton ( transparent) , no stretch in the cotton so the sit is not comfortable. I'm usually a size S-M, but ordered L as I wanted a really baggy fit, but in fact it's fairly snug. So the sizing feels off. Overall I wouldn't buy again”

Posted 3 years ago

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St. Bert‘s is rated 4.8 based on 2,524 reviews