Hi Tracey
I am so sorry that you were set the wrong item - a case of human error on our behalf. We would have been very happy to exchange this free of charge if you had contacted us particularly if the fit of the (more expensive) hoodie was not to your liking. Please do get in touch if we can be of further assistance.
Best Regards
Ben
“I ordered an XL top and it nowhere near fitted me!’
The sizes are extremely small - it did say order a size larger & I’m usually 16/18 but it was much too small. I liked the item & quality was ok but I think St Bert’s need to look at their sizing.”
Hi Barbara
I am so sorry that you were unhappy with our sizing for this t-shirt. We do say on this t-shirt that size XL is more like a 14/16 and does come up small and would recommend sizing up one size.
I am very sorry for the inconvenience caused.
Best Regards
Ben
“I ordered some Sweat pants, when they arrived they were far too short. I'm 5 ft 6. The cuffs at the bottom were loose & the material incredibly thin. So disappointing. Don't be taken in by the photos.”
“Poor delivery/ return policy. We must pay for postage on both delivery and returns , which means you are out of pocket if something does not fit. I will not buy again from St. Bert’s.”
“Unfortunately the item I ordered was the ring size, which is no one’s fault. However, I was told that I will have to pay all postage costs to return the item and the. receive a refund. I find this extremely disappointing and pretty astonishing for a company which I believed to be professional and in line with all other clothing companies - who all offer free returns as a matter of course.
As a result, sadly, I will not be recommending or ordering from St. Berts again.”
“I ordered two age 13+ long sleeve t’s for my son as he had grown out of his age 11-12. The 13+ is way smaller in size than the age 11-12!!!! Sadly I had already taken the tags off both when I measured the new ones against the small size otherwise I would have returned them.straight away To say I am disappointed is an understatement. Think you really need to check your sizing as they are totally wrong.”
“Ordered 2 items, one was correct but for the other I received was completely the wrong item. Waiting to hear back about how they wish it to be returned for a refund. Such a shame as it was a birthday gift so spoilt the day”
“I ordered a shirt and sweatshirt. Rather thin fabric on the t-shirt, rather large neck hole, generally really disappointed with the quality of the T-shirt”
“I haven’t received my order yet! The tracker number you gave me isn’t recognised by Royal Mail and I have not yet had a response from you to my email with these concerns I sent last week. Unfortunately, not a good first impression - sorry!”
“Always a fan of St Berts but disappointed to receive an email for a review before my Christmas order has actually arrived. Sadly it won’t now arrive before Christmas, despite being ordered a week ago.”
