Soren's House Reviews

Name: Soren's House
Address: Unit 5 Brooke's Mill, Huddersfield, United Kingdom
Rating: 4.85

4.9 Rating 2,790 Reviews

96 %

of reviewers recommend Soren's House

4.9

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email

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About Soren's House:

Modern design store for kids focusing on natural, organic and sustainable products

Visit Website

Phone:

0330 1336089

Email:

support@sorenshouse.co.uk

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Soren's House 5 star review on 17th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Withholding goods/ money/ unresponsive in contacting me I originally had a missing item from an order placed early august, they sent this out but was faulty. Since I have chased to find out where my replacement order is and was advised 2 weeks ago they would chase this up for me. Have since tried contacting them 2 or 3 times to chase order, ask for a refund and heard nothing. So very disappointed with service and still await to hear from them to resolve mid September. Date of experience: 14 August 2022”

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Hi Ashley, Thanks for the review. As explained, the replacement item was being delivered directly from the manufacturer, I am so sorry that this still hasn't arrived. This item has been refunded for you, apologies again for any disappointment. Best wishes, Soren's House

“I am most upset as I brought a present for my friends daughter from your website . They received the present which had no message on I had to ask her if she received the present 🎁. She was so embarrassed to tell me , she didn’t know who the gift was from . I emailed your company and had no reply . Very unprofessional”

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Hi Sharon, Thank you for the review. This item is delivered directly from the manufacturer, but we are a little confused as I can see the gift message printed on the delivery note on our system. I will email a copy of this to you. Please accept our sincerest apologies if the recipient didn't see this. Best wishes, Soren's House

“One item missing and they ghost you like no other, no response eaither. Def open a case”

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Hi Chani, Thanks for the review. As discussed over email the beach ball was included in your order. We have asked you to confirm whether you noticed the package was damaged or tampered with before it arrived, because if it was we could claim for the missing item from our courier. We can resend or refund this item for you - please email support@sorenshouse.co.uk so that we can make this right for you. Best wishes, Soren's House

“I've spent hundreds here & the only time I have a query regarding a faulty item, I am waiting a month so far still to hear their update & I probed this follow- up, which has now gone unanswered so far for a whole working week. No automated email about timeframe difficulties etc, if that should be the case; it is unprofessional to not even have an auto- reply with such slow replies, and non- responses, taking into consideration the value of total orders being high, the customer service should mirror that value & my experience is not doing that at all. To note, the customer contact form states they hope to respond within 24 hours, so what makes an email any different.”

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Hi Lydia, Please accept our sincerest apologies that this was missed, the ticket was closed in error. I am following up with the manufacturer regarding the faulty item, but in the meantime the item will be refunded in full. Best wishes, Soren’s House

“Not good at all. Item was delivered to the wrong address and yet received the item or a refund!”

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Hi Daniella, Thanks for taking the time to leave a review. This parcel is shown as delivered and was photographed 7 days ago at the correct tracked address. We ask for a 14 day cooling off period for our couriers to investigate, please bear with us while we get more information. Best wishes, Soren’s House

“Had an issue with an item being faulty. Contacted the shop and they initially replied with an offer of a replacement, but as the item was for my sons birthday (which had already passed) I requested a refund. Numerous emails later and absolutely no reply whatsoever. Pretty shocking, really.”

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H Omar, Thanks for taking the time to leave us a review. We have still not received this return, please can you email support@sorenshouse.co.uk with tracking info? Best, Sally

“My order arrived in a paper bag and the box inside was completely smashed. I’ve been contacting the customer service both via email and on the website but they never get back to me. I also returned the item but no news and haven’t received my refund yet. Absolutely shocking customer service. Please avoid this shop at any cost.”

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Hi Megumi, Thanks for taking the time to leave us a review. Are you sure this review was for us? Our email correspondence shows that the sneakers were being returned, as they were too small (I can see an email response from us on the 20th April, which may have gone into spam?). The refund was processed through Klarna, please let me know if there are any further issues. Best, Sally

“Order no 28780: I am responding to your Comment on my recent review as you are not replying to my emails nor have you taken the opportunity to resolve my calling me And you do not provide any contact no-this appears to be the your only route of communication which is far from ideal I have never received my order, I do not live at or anywhere near a No 45 nor do I know anyone called Emma. Please could you contact directly to resolve this -if I was a potential Customer reading this scenario on your reviews I would be put off buying from you.”

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Hi Jane, I am not sure if you have received our previous email - the package is showing as delivered on the 24th of February and signed for by Emma (45 - could this be the house number?). Please email support@sorenshouse.co.uk if you need anymore help with this. Best wishes, Sally

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Hi Jane, I have emailed you twice regarding this issue - once on March 1st and once today, replying both times within hours of your contact - please can you check your spam folder? This delivery is showing as delivered by the courier on Feb 24th, we will get back to you urgently with its exact location. Best, Sally

“Got the bicycle for my little one . One tool was missing emailed for help no one so far helped me.”

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“You are telling me I have placed a order,which is correct but still waiting on my Garland very disappointed with the service not sure if I would use the company again could you please look in to where my order is !!!”

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“Really bad customer service - trying to get through to them for over a week now. no luck. no phone number- nothing .”

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Hi Gaku, Thanks for the message. We had an email from you on 24th August requesting a VAT invoice - this was emailed to you on the same day. Please can you email sally@sorenshouse.co.uk if you need anything else. Best wishes, Sally

“I am missing a part “I” . I ha notified Sorens few times by email and message and nobody has been in touch with me !!! The doll’s house was a present fir my granddaughter birthday and she is very very upset !”

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Hi Gaetano, Thanks for the message. We don't appear to have any emails from you - please can you email support@sorenshouse.co.uk so that we can make this right for you. Best wishes, Sally

“I returned items a few weeks ago and haven’t yet received a refund. I’ve contacted them twice and haven’t heard back. Can’t seem to find a telephone number to call them on. Very disappointing for somewhere that sells items at this price point.”

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Hi Alexandra, Thanks for leaving us a review. The first contact we have received from you was on Saturday and it is now Monday morning. We are a very small family business and we don't open over the weekends. Someone from the team will respond to your query today. Best, Sally

“I ordered an items many days ago and still have not received my order, nor got confirmation it was shipped. Their website states they ship in 1-3 days but that is not the case. I also emailed their customer service but no response. Is this a scam website? Did I just lose $80? I ordered from their USA website instead of UK so I am not sure if there is an issue with the U.S store but I'd like a refund at this point.”

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Hello and thank you for leaving us a review. We sent you an email regarding this last week offering alternative backpacks as we were unable to despatch the lemon one, as it was damaged and was our last one in stock. It may have gone into your spam folder? We haven't received an email from you, so there may be an issue with the US support email which I will look into now. Please can you email support@sorenshouse.co.uk so that we can make this right for you. Best wishes, Sally

“Customer service has been terrible. I have had to write 15 emails asking about my package that they cannot find that was ordered 6 weeks ago. There is no follow up or importance. They resent the package but somehow don’t have the tracking numbers? I will not buy from them again! Such a headache”

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Hi Trystian, Thanks for leaving us a review. As discussed over your email, your initial package is currently sat in the USPS depot in Chicago, and has been since June 10th, which is something totally out of our control. As discussed last Friday, your missing parcel has been resent with DHL and the tracking will be forwarded to you ASAP. Best regards, Sally

“Unfortunately one of the items I ordered went missing on its way to Royal Mail and I was kindly offered a replacement a week or so after I initially placed my order. I gladly accepted this however, it has now been almost three weeks with no sign of any of the items I have PAID FOR and extremely poor communication from this business. I am moving in three days and can now only accept that I will be out of pocket a significant amount of money - if my order ever does show up, my family won’t be here to enjoy it. I’ve emailed the owner of this business several times and been promised updates that never arrive. I hate to leave a bad review about a small business but the customer service in this situation has been really poor. Hopefully others have a better experience but if I could leave a zero star review, I would.”

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“I wrote to customer service prior to dispatch to request cancellation. I’ve heard nothing back despite multiple followups. Its 2 weeks since I places the order and I haven't received it either.”

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Hi Laura, Thanks for leaving us a review. We have replied to you regarding this - it may have gone into your spam folder? It is not always possible to cancel orders after they have been placed, but we cancelled yours before it left us, and the refund has been issued through Paypal. Kind regards, Sally

“I returned 2 items more than 2 weeks ago. Still haven’t received a refund even though I sent the items on recorded/tracked delivery. Will now dispute the charges through my bank. Awful company and will never deal with them again!”

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Hi Millie, Thanks for leaving us a review. According to our system your refund was processed through Paypal on February 5th. Please email support@sorenshouse.co.uk if there is an issue. Kind regards, Sally

“Soren's house charged me for 4 items and sent me 3, never refund me. It has been 3 months now. And of course they do not answer my emails. Very VERY disappointed.”

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Hi Marie, Thanks for the review. We don't appear to have any emails from you - please can you email support@sorenshouse.co.uk so that we can help? Kind regards, Sally

“I received the wrong item. So looking forward to it”

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Soren's House is rated 4.9 based on 2,790 reviews