Soren's House Reviews

Name: Soren's House
Address: Unit 5 Brooke's Mill, Huddersfield, United Kingdom
Rating: 4.85

4.9 Rating 2,753 Reviews

97 %

of reviewers recommend Soren's House

4.9

Based on 2,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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About Soren's House:

Modern design store for kids focusing on natural, organic and sustainable products

Visit Website

Phone:

0330 1336089

Email:

support@sorenshouse.co.uk

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Soren's House 5 star review on 17th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good at all. Item was delivered to the wrong address and yet received the item or a refund!”

Helpful Report

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Hi Daniella, Thanks for taking the time to leave a review. This parcel is shown as delivered and was photographed 7 days ago at the correct tracked address. We ask for a 14 day cooling off period for our couriers to investigate, please bear with us while we get more information. Best wishes, Soren’s House

“Had an issue with an item being faulty. Contacted the shop and they initially replied with an offer of a replacement, but as the item was for my sons birthday (which had already passed) I requested a refund. Numerous emails later and absolutely no reply whatsoever. Pretty shocking, really.”

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H Omar, Thanks for taking the time to leave us a review. We have still not received this return, please can you email support@sorenshouse.co.uk with tracking info? Best, Sally

“My order arrived in a paper bag and the box inside was completely smashed. I’ve been contacting the customer service both via email and on the website but they never get back to me. I also returned the item but no news and haven’t received my refund yet. Absolutely shocking customer service. Please avoid this shop at any cost.”

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Hi Megumi, Thanks for taking the time to leave us a review. Are you sure this review was for us? Our email correspondence shows that the sneakers were being returned, as they were too small (I can see an email response from us on the 20th April, which may have gone into spam?). The refund was processed through Klarna, please let me know if there are any further issues. Best, Sally

“Order no 28780: I am responding to your Comment on my recent review as you are not replying to my emails nor have you taken the opportunity to resolve my calling me And you do not provide any contact no-this appears to be the your only route of communication which is far from ideal I have never received my order, I do not live at or anywhere near a No 45 nor do I know anyone called Emma. Please could you contact directly to resolve this -if I was a potential Customer reading this scenario on your reviews I would be put off buying from you.”

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Hi Jane, I am not sure if you have received our previous email - the package is showing as delivered on the 24th of February and signed for by Emma (45 - could this be the house number?). Please email support@sorenshouse.co.uk if you need anymore help with this. Best wishes, Sally

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Hi Jane, I have emailed you twice regarding this issue - once on March 1st and once today, replying both times within hours of your contact - please can you check your spam folder? This delivery is showing as delivered by the courier on Feb 24th, we will get back to you urgently with its exact location. Best, Sally

“Got the bicycle for my little one . One tool was missing emailed for help no one so far helped me.”

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“You are telling me I have placed a order,which is correct but still waiting on my Garland very disappointed with the service not sure if I would use the company again could you please look in to where my order is !!!”

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“Really bad customer service - trying to get through to them for over a week now. no luck. no phone number- nothing .”

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Hi Gaku, Thanks for the message. We had an email from you on 24th August requesting a VAT invoice - this was emailed to you on the same day. Please can you email sally@sorenshouse.co.uk if you need anything else. Best wishes, Sally

“I am missing a part “I” . I ha notified Sorens few times by email and message and nobody has been in touch with me !!! The doll’s house was a present fir my granddaughter birthday and she is very very upset !”

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Hi Gaetano, Thanks for the message. We don't appear to have any emails from you - please can you email support@sorenshouse.co.uk so that we can make this right for you. Best wishes, Sally

“I returned items a few weeks ago and haven’t yet received a refund. I’ve contacted them twice and haven’t heard back. Can’t seem to find a telephone number to call them on. Very disappointing for somewhere that sells items at this price point.”

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Hi Alexandra, Thanks for leaving us a review. The first contact we have received from you was on Saturday and it is now Monday morning. We are a very small family business and we don't open over the weekends. Someone from the team will respond to your query today. Best, Sally

“I ordered an items many days ago and still have not received my order, nor got confirmation it was shipped. Their website states they ship in 1-3 days but that is not the case. I also emailed their customer service but no response. Is this a scam website? Did I just lose $80? I ordered from their USA website instead of UK so I am not sure if there is an issue with the U.S store but I'd like a refund at this point.”

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Hello and thank you for leaving us a review. We sent you an email regarding this last week offering alternative backpacks as we were unable to despatch the lemon one, as it was damaged and was our last one in stock. It may have gone into your spam folder? We haven't received an email from you, so there may be an issue with the US support email which I will look into now. Please can you email support@sorenshouse.co.uk so that we can make this right for you. Best wishes, Sally

“Customer service has been terrible. I have had to write 15 emails asking about my package that they cannot find that was ordered 6 weeks ago. There is no follow up or importance. They resent the package but somehow don’t have the tracking numbers? I will not buy from them again! Such a headache”

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Hi Trystian, Thanks for leaving us a review. As discussed over your email, your initial package is currently sat in the USPS depot in Chicago, and has been since June 10th, which is something totally out of our control. As discussed last Friday, your missing parcel has been resent with DHL and the tracking will be forwarded to you ASAP. Best regards, Sally

“Unfortunately one of the items I ordered went missing on its way to Royal Mail and I was kindly offered a replacement a week or so after I initially placed my order. I gladly accepted this however, it has now been almost three weeks with no sign of any of the items I have PAID FOR and extremely poor communication from this business. I am moving in three days and can now only accept that I will be out of pocket a significant amount of money - if my order ever does show up, my family won’t be here to enjoy it. I’ve emailed the owner of this business several times and been promised updates that never arrive. I hate to leave a bad review about a small business but the customer service in this situation has been really poor. Hopefully others have a better experience but if I could leave a zero star review, I would.”

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“I wrote to customer service prior to dispatch to request cancellation. I’ve heard nothing back despite multiple followups. Its 2 weeks since I places the order and I haven't received it either.”

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Hi Laura, Thanks for leaving us a review. We have replied to you regarding this - it may have gone into your spam folder? It is not always possible to cancel orders after they have been placed, but we cancelled yours before it left us, and the refund has been issued through Paypal. Kind regards, Sally

“I returned 2 items more than 2 weeks ago. Still haven’t received a refund even though I sent the items on recorded/tracked delivery. Will now dispute the charges through my bank. Awful company and will never deal with them again!”

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Hi Millie, Thanks for leaving us a review. According to our system your refund was processed through Paypal on February 5th. Please email support@sorenshouse.co.uk if there is an issue. Kind regards, Sally

“Soren's house charged me for 4 items and sent me 3, never refund me. It has been 3 months now. And of course they do not answer my emails. Very VERY disappointed.”

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Hi Marie, Thanks for the review. We don't appear to have any emails from you - please can you email support@sorenshouse.co.uk so that we can help? Kind regards, Sally

“I received the wrong item. So looking forward to it”

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“Awful customer service, I was treated terribly. No email response back for weeks on end. Took ages for a refund. I will never shop here again.”

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Hi Haroon, Thanks for leaving us a review. As stated on numerous occasions, we don't issue full refunds for a damaged box - I am sorry that you weren't happy with this policy. We did issue you a full refund including the postage, once the item had been returned to us. Kind regards, Sally

“I have emailed twice.... still no sign of my £185 order! Been well over a week and no reply from emails!”

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Hi Lucy, Thank you for leaving a review. As stated on the website product page your item takes 7 to 10 working days to be delivered, apologies if you didn't see this. Best wishes, Sally

“I ordered something from this company and it never arrived! 2 weeks I was still chasing for an update on it - not once did anyone apologise or actually do anything to try and sort it! Terrible company will never order from them again!”

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Hi Iona, Thanks for leaving us a review. Your order is showing as delivered at your address on the 14th August, two days after your order was placed. I can see that we have emailed you 5 times over the last week regarding this, and a full refund has been issued. I am so sorry for any frustration that this may have caused, but very rarely parcels can go missing. Best wishes, Sally

“I did not get an email back regarding an item which was sent with wrong size. I need to return that item and you to refund me but there is no tag for return on my order. How can I return it?”

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Hi Krenare, Thank you for leaving us a review. We haven't received an email regarding an issue - please can you email support@sorenshouse.co.uk so that we can make this right for you? We're here to help. KInd regards, Sally

Soren's House is rated 4.9 based on 2,753 reviews