Soren's House Reviews

Name: Soren's House
Address: Unit 5 Brooke's Mill, Huddersfield, United Kingdom
Rating: 4.85

4.9 Rating 2,790 Reviews

96 %

of reviewers recommend Soren's House

4.9

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email

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About Soren's House:

Modern design store for kids focusing on natural, organic and sustainable products

Visit Website

Phone:

0330 1336089

Email:

support@sorenshouse.co.uk

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Soren's House 5 star review on 17th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service, I was treated terribly. No email response back for weeks on end. Took ages for a refund. I will never shop here again.”

Helpful Report

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Hi Haroon, Thanks for leaving us a review. As stated on numerous occasions, we don't issue full refunds for a damaged box - I am sorry that you weren't happy with this policy. We did issue you a full refund including the postage, once the item had been returned to us. Kind regards, Sally

“I have emailed twice.... still no sign of my £185 order! Been well over a week and no reply from emails!”

Helpful Report

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Hi Lucy, Thank you for leaving a review. As stated on the website product page your item takes 7 to 10 working days to be delivered, apologies if you didn't see this. Best wishes, Sally

“I ordered something from this company and it never arrived! 2 weeks I was still chasing for an update on it - not once did anyone apologise or actually do anything to try and sort it! Terrible company will never order from them again!”

Helpful Report

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Hi Iona, Thanks for leaving us a review. Your order is showing as delivered at your address on the 14th August, two days after your order was placed. I can see that we have emailed you 5 times over the last week regarding this, and a full refund has been issued. I am so sorry for any frustration that this may have caused, but very rarely parcels can go missing. Best wishes, Sally

“I did not get an email back regarding an item which was sent with wrong size. I need to return that item and you to refund me but there is no tag for return on my order. How can I return it?”

Helpful Report

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Hi Krenare, Thank you for leaving us a review. We haven't received an email regarding an issue - please can you email support@sorenshouse.co.uk so that we can make this right for you? We're here to help. KInd regards, Sally

“I’m very disappointed. The item I bought never arrived. I have asked by email about the shipment and I never haven’t had any answer. I have sent a message on Instagram and the answer was “ it appears Royal Mail has lost it”.”

Helpful Report

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Hi Lisandra, Thank you for leaving us a review. Unfortunately, a very small percentage of our parcels are going missing at the moment or being delivered very late, as Royal Mail are dealing with a huge upsurge in online orders. I am pleased that this issue has now been resolved for you, and please accept my sincere apologies that your parcel went missing. Kind regards, Sally

“I’ve emailed twice now to let you know my item is damaged. I’ve been ignored.”

Helpful Report

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Hi Lydia, Many thanks for leaving us a review. Our system shows an exchange of emails with you and that your issue was rectified on June 16th. Please let me know if this is not the case and if you need any more help. Kind regards, Sally

“I make an order on 15th Oct. Send to China Beijing. Total price £116.30, Soren's House send me the tracking number after I send email to ask on 21th Oct. but the tracking number have no any update until now(4th Nov.), and I also haven't receive the package after 19days. I send TWO emails, ask if the number was wrong or they forgot to send or lost, but no any reply!!!!!!!! https://www.royalmail.com/track-your-item#/ Tracking: UY048367765GB Very bad experience, and receive nothing but paid £116.30.”

Helpful Report

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Hello Fei, Huge apologies for the delay in your parcel arriving - your 2 emails were sat in my spam folder so I have just replied. Your parcel left us the day after your order was placed with Royal Mail on the international tracking that was sent to you. This would normally take 10 working days, but as your order is above a certain value, it will be held at customs in China before they contact you for the duty fees. Unfortunately, this can cause delays which we cannot affect. Royal Mail are looking in to this for us to see if we can find out how long it will take, I will email you as soon as I have a reply. Kind regards, Sally

“Takes far too long for delivery and it’s now late! God knows when it will be delivered!”

Helpful Report

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Hi Mikki, Thank you so much for taking the time to leave us a review and I'm so sorry that your parcel has been delayed. Your order left us on the 3rd of December with Royal Mail, who must have experienced some delays. I'm incredibly sorry about this. They have attempted a delivery with you, please let me know if there are any further problems. Kind regards Sally

Soren's House is rated 4.9 based on 2,790 reviews