UnitySoft Reviews

Name: UnitySoft
Address: 2880 West Oakland Park Boulevard Suite 225C, Oakland Park, Florida
Rating: 4.62

4.6 Rating 4,776 Reviews

92 %

of reviewers recommend UnitySoft

4.6

Based on 4,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Email:

info@theunitysoft.com

UnitySoft 1 star review on 10th July 2019

Smith Smith

UnitySoft 1 star review on 10th June 2019

Patrick Harney, Massage By Brother Bear

UnitySoft 5 star review on 24th May 2019

Kate McFadzean-Ferguson

UnitySoft 1 star review on 9th December 2018

Sally Barnes

UnitySoft 5 star review on 17th October 2016

Daniel McIntosh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After Windows 7 loaded and setup concluded WiFi, Bluetooth, Networking, USB, etc., etc failed to work stating that the laptop contained no hardware compatible with proving those services. An email to Support received the answer that the laptop manufacturer would supply the device drivers; just how to load these into a laptop missing the means by which to achieve this was not stated. Result, a laptop now unuseable. ,”

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Posted 8 years ago

Hi Malcolm, You purchased an operating system which is 9 years old. You have a new laptop. It's normal that the operating system will not contain drivers for new hardware. You must download them from your machine's manufacturer. We cannot provide these for you. Kind Regards, Softwaregeeks

Posted 8 years ago

“Appeared to be a product key that had previously been used on another device. It looked like it has just been taken off a device that was shut down and was not a new key that could be used.”

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Posted 8 years ago

“nothing worked windows 7 did not set up on an external means.”

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Posted 8 years ago

“Misleading advert about product and then rude response when enquired.”

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Posted 8 years ago

“The problem with requesting help for a installation problem is not that you do not get a reply it is in the nature of the reply. Each time I have asked for installation assistance due to my computer showing an error, all I got was an email directing me to a download site. One such time I asked for help because of an error showing on installation, I got an email directing me to a site to download my software again in the form of an ISO file, no explanation on how to use it or why. If you are new to computers you might not know what ISO file is or how to use it”

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Posted 8 years ago

“Accidentally bought two copies of windows which was an error that could not be undone even though I flagged it instantly. Still it's a cheap price so that's a consolation. Yet to try to install. The MS download is v slow.”

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Posted 8 years ago

“Doesn't work or allow me to install Windows 10”

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Posted 8 years ago

“The W7 disc Was W7 32bit which messed up my PC., despite yuou emailing me to assure me that I would receive a 64 bit and 32 bit CD. The other CD I bought had no Info with >t”

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Posted 8 years ago

“Windows 10 key errored as 'already used' required a phone call to Microsoft reading out very long numbers. Not confident about this key to be honest.”

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Posted 8 years ago

“Am unable to sell software. Would love to get back into business.”

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Posted 9 years ago

Hi George, How is the relevant to writing a review about our company?

Posted 9 years ago

“Still waiting for the product I ordered”

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Posted 9 years ago

“I was able to receive the product I wanted to full satisfaction, the only problem is that once downloading Windows 1 through bootcamp, I was dismayed to find that the product key became invalid. I am still linked into the Windows side, the only problem is that when asked to update, it says it is not possible as the product key is out of date.”

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Posted 9 years ago

Hi, Windows would never report that a product key is "out of date", ever. The error message does not exist. This would be a local issue. If you're having issues with your install via Bootcamp, why not get in touch with us, instead of writing a negative review? We have received zero contact from yourself? Please contact us to get the help you require. Kind Regards, Softwaregeeks

Posted 9 years ago

“i bought windows 7 software last year, my computer had to be reset back to factory settings and when I tried to reinstall from the same link that I had before, It didn't work. I had to buy the software again, annoying...”

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Posted 9 years ago

“No instructions at all with the software, which was a huge problem.Luckily my husband is teccy, but it even took him hours to install it. Your helpline reply was unintelligible.”

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Posted 9 years ago

Dear Laurian, Instructions are sent AUTOMATICALLY with EVERY purchase by the system. It's likely that you did not read the email properly. That being said, if you had contacted us, we could have resent them. Your husband is not "teccy" if it took him hours to perform a Windows installation. We do not create Windows, Microsoft do. You simply purchased a license from ourselves. Kind Regards, Softwaregeeks

Posted 9 years ago

“The sofware and key would not be accepted by Microsoft and when contacting software geeks to help no one was available to help. The matte was eventually resolved thanks to the help of Microsoft customer service team. 5 stars to Microsoft and the fact I could download the software from your site I have given you 2 stars. Your support services though would get no stars as they were not there for me”

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Posted 9 years ago

Hi Alan, You contacted us on a Sunday and we replied within 12 hours. You did not reply to our reply. If the issue was resolved by MS then there was no issue with the key. Kind Regards, Softwaregeeks

Posted 9 years ago

“While follow-up customer service was quick and polite, the advertising was not clear. I needed a Mac version of Office, did a Google search for "microsoft office Mac 2010" and followed the very first link that came up. Everything looked good, and there was nothing on the page to indicate it was not a product for Mac. Only after purchase did I receive links for a 32-bit or 64-bit install, which is of course for a Windows installation. Again, customer service was prompt and clear that there could be no refund or replacement. Thus two stars instead of one. My objection is there should be a clear description about compatibility on the product page, given that the page is configured such that it came up number 1 in the Google search. It is reasonable to assume that the top google hit for a specific search will be for the product that was searched for.”

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Posted 9 years ago

“Really poor webchat rude”

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Posted 9 years ago

“When I asked for advise I was treated in an off hand manner. The instructions provided did not show any illustrations. If something happened that was not on the instruction list no help was provided. I managed to sort the issues out by looking on the internet and solving the problems encountered. I wrongly believed software-geeks would know about the issues I experienced but they appear not to. It must be because no one is providing feedback or software-geeks are not listening either way it's very poor customer service. If they do know about the issues but just can't be bothered to help then that's bad too. I got help from the internet which provided illustrations and youtube videos. I found outlook was missing on windows 7, I had it with Vista, and automatic updates did not work but sorted that via the net too. Shame that software-geeks have no customer service, so grateful to those people on the net. I'm glad it is only software-geeks that make you rely on the net otherwise no one would buy anything on the internet. They have a very short sighted approach, but I guess I should have know that from the company logo. (Sorry just couldn't resist). Sense of humour still intact but patience worn.”

Helpful Report

Posted 9 years ago

Hi Roger, Thank you for taking the time to write a review. We apologise if you believe we came across in a "off hand manner". In response to your comments, I've taken a look at the 5 online chats you had with ourselves and you're only telling half of a story here. I found the following: You state that the instructions are inadequate and don't provide illustrations. We provide STEP-BY-STEP instructions on how to install Windows with each purchase, no step is missed. It's impossible for the instructions to be more detailed than what they are. You state that we "can't be bothered" to help, when in fact, we could state that you yourself "couldn't be bothered" to read the instructions you claim aren't helpful, since you completely ignored them and tried to do what you thought was correct, which wasn't. We pointed you in the right direction to get Windows installed. You yourself even came back to us to state that you now have Windows installed (after the 4 previous chats (2+ hours in total) providing you with the help you required, (because you didn't read the instructions)). You stated that there were drivers missing from your Windows 7 install, we advised that you would have to download any missing drivers from your machine manufacturer's website, since Windows 7 is 9 years old and doesn't contain every driver known to man. You state that "Outlook was missing on Windows 7, but was there on Vista" - Outlook is a COMPLETE seperate package to Windows. ANY installation of Windows does not contain Outlook or Microsoft Office. This is a seperate purchase completely, unrelated to Windows. We appreciate your comments and will take them on-board, but we feel that your review is worded very differently to what you actually done/what happened. We're sure you'd agree. Happy to talk and provide the your chat logs to you proving all of the above. Kind Regards, Mark Softwaregeeks

Posted 9 years ago

“I have bought lots of licences from you before and recommended you to several people who have bought licences. On this occasion the activation didn't work and I got a curt reply to activate by phone. As I wear hearing aids I had to get my 12 year old to speak to the Microsoft call centre over their rubbish ip phone system. We had 4 goes at it. So thank you software geeks for that experience, you've lost a loyal customer.”

Helpful Report

Posted 9 years ago

Hi Antony, We have no control over this. It's at Microsoft's discretion whether a license activates online, or requires phone activation. We didn't make the decision requiring you to activate per phone. There's also text service you can use which is stated at the beginning of the phone call, should you be hard of hearing. Whilst we understand where you're coming from, your complaint lies with Microsoft, rather than ourselves. Kind Regards, Softwaregeeks

Posted 9 years ago

“Did not work a waste of money.”

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Posted 9 years ago

HI Jonathan, We did not receive a reply to our email dated 30/03/2017. Windows Updates not working when attempting to upgrade to Windows 7 from Vista is caused by Windows Updates not working in Vista itself, on your local machine. We sent over links on how to repair Windows Updates so that you could upgrade. Why not reply to the email and obtain the help you require? Kind Regards, Softwaregeeks

Posted 9 years ago

UnitySoft is rated 4.6 based on 4,776 reviews