Sock Geeks Reviews

Name: Sock Geeks
Rating: 4.70

4.7 Rating 1,093 Reviews

93 %

of reviewers recommend Sock Geeks

4.7

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Sock Geeks made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sock Geeks 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive product and nor did they reply to my email concerning the non-delivery.”

Helpful Report

Posted 2 days ago

Hi Mauricio. We’re very sorry to hear this. We’ve checked our records, but unfortunately we can’t find an order or any email received under the name shown on this review. Could you please email us at harry@sockgeeks.co.uk with your order number or email address used to place the order, or your delivery address? We’ll investigate this straight away. We dispatch orders promptly, usually the same day, and UK orders normally arrive within 1–3 working days. Very occasionally, a parcel can be delayed or lost within the Royal Mail network, but if this happens, we will always make it right. Please get in touch with your order details so we can identify your order and resolve this for you as quickly as possible. Regards, Harry!

Posted 2 days ago

“I sent a message via the sockgeeks website and did not receive a response”

Helpful Report

Posted 1 week ago

Hi Deb, We’re very sorry to see your 1-star review. We’ve checked our system using your name and email address, but unfortunately we cannot find any message or previous communication from you. We can see your order for a cashmere gift box, and we would be very happy to help with anything you need. Could you please email us directly at harry@sockgeeks.co.uk? We normally respond to all customer emails within a maximum of 2 hours during working hours, so we’ll make sure your query is looked after promptly. Thank you, Harry!

Posted 1 week ago

“Cuff around the top of the knee socks are so so tight I won’t be able to wear them. I’m a size 8 so have slim legs but these are very uncomfortable. Bought 2 prs in the sale and unable to get a refund on sale, total waste of money.”

Helpful Report

Posted 1 week ago

We’re very sorry to hear that the socks were not comfortable for you. Unfortunately, as this review was posted anonymously, we’re unable to identify your order or contact you directly. We have also been unable to locate any previous email regarding this issue. We would, however, like to clarify that we do accept returns and issue refunds on eligible items purchased in the sale. Being purchased at a discounted price does not, by itself, prevent a refund. Please email us at harry@sockgeeks.co.uk with your order details and we will be very happy to look into this and help resolve it for you. Kind regards, Harry!

Posted 1 week ago

“The socks I received are not like the picture of the item I ordered. Different stripe pattern and colours.”

Helpful Report

Posted 1 month ago

“Have not received my order or any updates since initial confirmation. I have also not taken out a subscription even though the email says I have.”

Helpful Report

Posted 2 months ago

“Very disappointed with the Xmas crackers. Even more disappointed with no response from customer service to my complaint. I do not recommend this company at all.”

Helpful Report

Posted 8 months ago

“Ordered 3 pairs only received 2 sent 2 emails no reply went on chat no reply in my opinion not very good at all”

Helpful Report

Posted 1 year ago

“I ordered crackers for Christmas, and only half the order arrived.”

Helpful Report

Posted 3 years ago

“No for me. I like spotty socks and stripy socks but they are a bit too gordy for me.”

Helpful Report

Posted 5 years ago

Hi Keith, Thank you for taking the time to leave us a review. It sounds like you're receiving the incorrect personality for your socks. You've been sent the "Extreme" socks which are our most colourful/out there so I'd definitely suggest a change so that we can get your feet into socks you love. I will drop you an email separately to arrange a replacement for the first pair that don't fit your style. All the best, Harry :)

Posted 5 years ago

“Awful quality laddered when put on”

Helpful Report

Posted 5 years ago

Hi there, Oh no! I'm so sorry. That's not acceptable at all. Were usually super proud of the quality of our socks. It sounds like this could be a damaged pair. Please drop me an email and I'll get another one on it's way to you asap. Harry (harry@sockgeeks.co.uk)

Posted 5 years ago

“Wore the socks once, put them in the washer and they have hole's!”

Helpful Report

Posted 6 years ago

Hi Sibu, That does not sound like the standard of our usual socks at all so massive apologies for that. Sending top quality socks is something we're proud of usually so we take any problems like yours really seriously. Now that we're aware of the problem we'll of course arrange for a replacement pair of socks to be on their way to you ASAP. All the best. Harry & The Sock Geeks team.

Posted 6 years ago

“I believe that the quality of the most recent socks that you sent are shocking and way below the standards 9f the first pair that you sent. Im seriously considering to cancel my subscription, if i dont get a reply ASAP”

Helpful Report

Posted 7 years ago

Hi Zahid, Our apologies for this issue. We're really proud of our sock quality, so when there is a problem we take it very seriously, and our top priority is your happiness. I have responded to you privately to resolve the issue. Kind Regards Harry @SockGeeks

Posted 7 years ago

“Didn't arrive for Christmas. Replied to my question to say they would post on 24th but no confirmation so I have no idea if the first ones will be sent at all.”

Helpful Report

Posted 7 years ago

“The personality matching tool seems floored - Big bold and garish socks delivered - for a unpretentious, straightforward personality. Contacted Sock Geeks over 48hrs ago and still no response or acknowledgement.”

Helpful Report

Posted 8 years ago

We're so sorry you haven't liked the socks. And I'm sorry you haven't got a reply. Please try emailing Harry again at Harry@sockgeeks.co.uk and we'll get socks to you that you like!

Posted 8 years ago

“Didn't get all 3 pairs...”

Helpful Report

Posted 8 years ago

Hi Carlotta I'm really sorry you didn't receive some of your pairs - we use Royal Mail to dispatch our socks, and whilst it rarely happens, occasionally they can misplace post in their system! Please send me an email to harry@sockgeeks.co.uk and I will get some replacement pairs sent out to you! Many thanks, Harry.

Posted 8 years ago

“Awful socks. I will not be renewing my subscription.”

Helpful Report

Posted 8 years ago

Hi Andrew I'm really sorry you haven't been happy with your socks. We really appreciate your feedback, so please let me know what you didn't like about them and we will send you socks that you do like! We have a no quibble replacement policy, so if you ever receive a pair you don't like, you just have to let me know and I would select and send you a different pair! Please send me an email at harry@sockgeeks.co.uk so we can make your feet happy again! Thanks, Harry.

Posted 8 years ago

“Sizes are way to large and quality is very poor. First few pair of socks were very nice, but after that just a big dissapointment.”

Helpful Report

Posted 8 years ago

Hi Vytaute Thanks for your review - I'm really sorry you haven't like some of our socks. All our socks are one-size, designed to fit Mens sizes 7-11 UK / 41-46 EU - so unfortunately if you are smaller than a 7 UK size then they are going to be too big! Also, if you ever receive a pair that you don't like, you just need to send me an email to let me know and I would select another pair for you - we have a no quibble replacement policy so you just have to email me: harry@sockgeeks.co.uk I look forward to hearing from you, Harry.

Posted 8 years ago

“I did not receive my third pair of socks despite bringing this to your attention”

Helpful Report

Posted 8 years ago

Hi William Thank you for your review. As discussed over email, we selected another pair pair of socks to you after you brought this to our attention - did they still not arrive?! I'll get another pair sent to you straight away! Please let me know if there is anything else we can help with. Harry.

Posted 8 years ago

“Complained over Christmas subscription. I explained the issue and merely received a thin apology. Ruined the present.”

Helpful Report

Posted 8 years ago

Hi Emma Thank you for your review. I'm sorry you were not satisfied with the outcome of our conversations over Christmas. We did our best to try and make our Christmas Gifts as much of a surprise as possible for the gift recipients, but your feedback of how we can improve that in the future was invaluable and we are very grateful. Despite ruining your Christmas, I hope your boyfriend has been enjoying his subscription and looks forward to the surprise every month of receiving a new pair of socks! Thanks again, Harry.

Posted 8 years ago

“My partner came out as a ‘happy sock geek’ which showed bright colourful striped socks. He didn’t receive even one pair that he liked or would wear. There were all very similar in design, he even got 2 pairs with yellow stars on. The quality of the actual socks was okay but the design/colours were disappointing and definitely did not match his personality as you claim.”

Helpful Report

Posted 8 years ago

Hi Katriona Thanks for your review. I'm sorry your partner didn't like any of the socks he received. We have a complete no quibble exchange policy, so we would be happy to change any socks he didn't like. Perhaps if he did the personality quiz for himself he may come out as a different result... personality matching is a very complex science! I'm more than happy to change or discuss his personality profile, or change any socks - just drop me an email to harry@sockgeeks.co.uk and I'll be more than happy to help! Thanks, Harry.

Posted 8 years ago

Sock Geeks is rated 4.7 based on 1,093 reviews