Snuz Reviews

4.1 Rating 300 Reviews
77 %
of reviewers recommend Snuz
4.1
Based on 300 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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01386 791023

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Snuz 5 star review on 3rd May 2024
Christine Willetts
Snuz 5 star review on 1st March 2024
Jessica Greaves
Snuz 5 star review on 7th October 2022
Amber Grasby
Snuz 5 star review on 8th September 2020
Nick S
Snuz 5 star review on 28th June 2020
Sophie Tomkins
Snuz 5 star review on 25th June 2020
Caroline Knapman
Snuz 5 star review on 13th April 2019
Lifestylegemz
1
Anonymous
Anonymous  // 01/01/2019
Was easy to set up mattress looks good the basket is light to carry but firm enough to be safe haven’t used it yet but feels good
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(Store) - Posted 1 month ago
Great quality and very cute, very modern design
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Posted 1 month ago
Really helpful when I asked questions and really quick delivery! Thankyou
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Posted 1 month ago
Great quality and easy to build. Baby sleeps like a log and loves it too!
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Posted 1 month ago
I ordered a baby small cot matress and I received it promptly and in excellent condition.
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Posted 1 month ago
Very cosy, easy to put on my baby, and love the nappy changing compartment, not ideal with pooey nappies, because it could get on the sleeping bag, but great for a quick wee change.
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Posted 1 month ago
This has been bought as a present, so unable to comment
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Posted 1 month ago
Very happy with my mattress and waterproof covers. Very good service arrived before date due. Good quality. All ready for arrival of baby grandson.
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Posted 1 month ago
I purchased the snuzkot, changing table, wardrobe and pro-surface mattress and have been really disappointed with all them. The pro-surface mattress fits too snugly in the snuzkot causing it to lump up in the middle, resulting in an uneven sleeping surface for our baby, which cause her to roll toward towards the wooden bars head first if she moves in the crib, which she invariably does. I got in touch with customer services who were very helpful and sent me a new mattress but exactly the same thing has happened and so it's clearly due to the mattress being too tight a fit. The most frustrating thing is the snuzkot requires a very unusual sized mattress and so you can't really find one from a another brand to use instead. I got the matching furniture because it was made from quality materials (plywood instead of the usual chipboard or mdf) but I've been pretty disappointed with that too as the fittings that hold the drawer fronts on the changing table and wardrobe require constant tightening otherwise the drawer fronts fall off. I can't honestly recommend any of these products, which is a shame as I think they look really nice and are in theory made of quality materials, although the fittings are very ikea standard and let it down.
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Posted 1 month ago
Hi James, Thank you for taking the time to leave us a review. I am ever so sorry to hear about your experience with our Snuz Furniture I can see we have looked into this for you via email and this has now hopefully been resolved by us. Please do let us know if there are any further issues at all on Direct@Snuz.co.uk. Best wishes, Holly
Posted 1 month ago
Bought as a gift for friends who have purchased a Snuz cot. They are delighted with this mobile as they specifically wanted one that was not musical.
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Posted 1 month ago
Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly
Posted 1 month ago
Lovely soft quality sheets, bought as well as waterproof cover for SnuzBaskit and SnuzPod (found the mattress cover hard to get straight underneath the sheet as not elasticated so moves easily)
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Posted 1 month ago
Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly
Posted 1 month ago
Fits perfectly in the cot and the sheet is so soft - can’t wait for little one to get home and use it
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Posted 1 month ago
Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly
Posted 1 month ago
Really loved it! I couldn't ask for more, I can't fall asleep without it.
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Posted 1 month ago
Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly
Posted 1 month ago
Beautiful sunspod only fault is when putting it together as gently as possible there created hairline cracks what upset me.
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Posted 2 months ago
Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Holly
Posted 1 month ago
Excellent customer service and support
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Posted 2 months ago
Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly
Posted 1 month ago
Very pleased with Snuz excellent speedy service
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Posted 2 months ago
Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly
Posted 1 month ago
The item was damaged
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Posted 2 months ago
Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team
Posted 1 month ago
Amazing products as always, very prompt service too. I totally recommend SNUZ
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Posted 2 months ago
Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly
Posted 1 month ago
Ordered Snuzfino cot bed & canopy. Arrived very quickly - which is rare in Scottish Highlands! - great communication for delivery to. The cot was so easy to set up, took roughly an hour and it looks beautiful. Baby is very comfy/happy.
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Posted 2 months ago
Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly
Posted 1 month ago
Excellent service over the last nine years, new then second replacement cover for next baby and just got third replacement for forthcoming baby. Thank you 🤩
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Posted 2 months ago
Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly
Posted 1 month ago
Snuz is rated 4.1 based on 300 reviews