Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,362 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,362 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road,
Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 5th October 2024

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High quality leather. On the outside, you can feel a peach skin texture and on the inside, the leather is smooth and soft. Overall, the finish is excellent, the seams are well done, there is no doubt about its durability over time. The phone fits perfectly in it. The magnet closes correctly with two cards in the card holder.”

Helpful Report

Posted 2 years ago

“I have ordered a new vintage chestnut wallet. Not only do I find them robust, they improve visually ( patina) and in both pliability and comfort after years of use…… like my quality, 40 old traditional leather handbag and no less…..my favourite saddle!”

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Posted 2 years ago

“Shocking quality for the money. A replacement was offered and sent free of charge yet this as no better. When explaining that it was faulty and I wished to return the seller(Snakehive Direct) made it very difficult, and claimed they would not be providing a shipping label. Thier attitude soon changed when I bought up the Consumer Rights Act 2015. Shame really as I really wanted to like the product and the brand but I cannot recommend. Time will tell if they honour the refund on its return.”

Helpful Report

Posted 2 years ago

Hi Chris, Thank you for taking the time to leave us your feedback! I'm sorry to hear that you haven't been satisfied with our service despite our friendly and prompt responses to your correspondence. As discussed in our recent emails, whilst we understand that you are not satisfied with your case, we do not deem the case that you have received as faulty in line with our manufacturing warranty. As customer satisfaction is our top priority, we have sent you a pre-paid envelope to return your case to us for a full product refund as you have requested, as a one-off gesture of goodwill. I hope that you will agree that we have been prompt and friendly with all of our correspondence, and despite your comments, please be assured that all of our policies and procedures are completely in line with the Consumer Rights Act 2015. Please don't hesitate to contact us with any further enquiries or feedback. Kind Regards, Emily Customer Care Manager

Posted 2 years ago

“Good selection of cases, good value, prompt service”

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Posted 2 years ago

“Delivery was just 2 days, product is absolutely brilliant and perfect fit, this is the 2nd case I've bought and I will buy more because of the quality.”

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Posted 2 years ago

“Quick delivery, arrived next day. Quality looks and feels great.”

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Posted 2 years ago

“Snakehive is a first class company with great products, fair prices and excellent customer service.”

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Posted 2 years ago

“I had a horrible non leather case and it fell apart, ripped and never stayed closed This case is beautiful, the vintage teal color is nice and the leather feels expensive - also smells good. My phone fits perfectly, holds my cards and stays closed. It’s the little things that keep me happy!”

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Posted 2 years ago

“Superb quality products with very prompt delivery”

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Posted 2 years ago

“I was worried that my new iphone 13 wouldn't fit my new case, having spoken to a lady at Snakehive she assured me that everything would be OK..when it arrived it was. This is my second Snakehive phone case keeping the first one to stay on my old iPhone which is now my spare.”

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Posted 2 years ago

“Customer service on the ball and easy to use website. delivery took a while but that was more royal mails fault than Snakehive. Been using their phone cases for years now and they are great”

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Posted 2 years ago

“This is my fifth Snakehive iPhone case that I have bought over the years. I can’t fault them. They look smart and are very hard wearing, and I like having my debit cards and phone in the same case. The service was excellent too - the phone case was ordered and delivered within three days. Wonderful. Thank you.”

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Posted 2 years ago

“These are the best phone cases I’ve found. The website is easy to navigate and deliver is super quick!”

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Posted 2 years ago

“So pleased to be buying a quality, reasonably priced British product and not paying Apple excessive amounts of money for their cases. Love the little metal stand !”

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Posted 2 years ago

“I could not be more happy with this gorgeous wallet for my iPhone. Made with nubuck leather, it has a quality feel, and is obviously made with care. Though quality, it was not expensive, my order arrived very quickly, and the wallet smells great! A family business too. Thank you.”

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Posted 2 years ago

“Very well made case in really good leather. The price was very competitive. Very quick delivery, within 2 days of ordering. Will certainly recommend them to others.”

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Posted 2 years ago

“What a great product quality is excellent”

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Posted 2 years ago

“Great quality, perfect fit, looks great and best of all super prices.”

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Posted 2 years ago

“I have bought two of these cases, one for my husband and one for myself after seeing how nice his was! The cases are exceptionally well made with beautiful leather which smells divine and not like some of the nasty faux leather which is not realleather at all but is being sold as such. We are both very happy with our cases which we know are going to last longer than our smart phones!”

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Posted 2 years ago

“There are many sites which claim their phone cases are leather or the use the ridiculous rerm "PU leather". They are misleading. To be fair, they are usually cheap. Then there are Snakehive cases. They are rightly proud of their products. The Nubuck leather is sumptuous. Not only that but the silicon surround into which fits the phone, is reassuringly cossetting - the best I have ever seen on any phone case. These cases are not cheap but are a true testament to the saying "You get what you pay for". I also just applied for my free matching keyring and extended warranty to 2 years.”

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Posted 2 years ago

Snakehive is rated 4.8 based on 29,362 reviews