Name: Snakehive
Rating: 4.80

Merchant Metrics


Shipping & Delivery
delivery methods	Postal Service
average delivery time	Next Day
on-time delivery	98%
accurate and undamaged orders	99%
Customer Service
communication channels	Email, Live Chat, Telephone
queries resolved in	Under an hour
customer service	4.86 out of 5

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne CourtDorking Business Park,Station Road,Dorking,Surrey

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“Good product but I am convinced when ordering online I ordered the correct size wallet case got my phone . When arrived it was a couple of sizes too big . The email response to my query about this totally ignored the fact that I felt it was the websites mistake and blatantly y said ‘due to my mistaken ordering ‘ I gad recurved the incorrect one . Had to pay my own postage for the return .”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us feedback on your recent purchase from us.

You had forwarded your email confirmation to us along with your message and this did state that the iPhone 7 plus case was ordered rather than the iPhone 7. We also do not have this case available for the iPhone 7 on our website.

Unfortunately as the incorrect case was ordered you would be required to pay for the return postage for this item.

I apologise for any inconvenience caused.

Kind Regards
Snakehive

Posted 5 months ago

“Case is good except it covers the camera a bit so to take pictures I have to remove it from the case not good”

Helpful Report

Posted 6 months ago

Hi Dennis,

Thank you for taking the time to leave us a review on your item.
We are sorry to hear that you have experienced an issue with the camera cut out on your case.
If you would like to send our Customer Services an email at: sales@snakehive.co.uk and they will be able to look into this issue for you.

Kind Regards,
Snakehive

Posted 6 months ago

“The case is off good quality. The hoe in the front of the cae is in the wrong place. It should be at the top edge. It is in the top middle”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us feedback on your item.
We are sorry to hear that you have experienced an issue with your case.
I can confirm that the hole on the front of the case is an earpiece cut out so you can hold a phone call whilst the case is closed.
We currently do not offer a wallet type case with a camera cut out on the front.

If you are not happy with your case, please do feel free to contact our Customer Services team at: sales@snakehive.co.uk so they can advise you further with this.

Kind Regards,
Snakehive

Posted 6 months ago

“Well made item but the closing tab is too short when credit cards are inserted in the inside cover.”

Helpful Report

Posted 6 months ago

“Design is nice, but features are offset and my phone fell out of the hold immediately upon a short fall. Expected more for the price.”

Helpful Report

Posted 6 months ago

“Lovely product, just a pity you had a sale that started the next day.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us feedback on your recent purchase from us.

I can see that the case your purchased has not be included in our sale so this is still the same price at £26.95.

If you have any further questions then please do no hesitate to email us on sales@snakehive.co.uk.

Kind Regards
Georgie
Snakehive

Posted 6 months ago

“goods never received please advise Siobhan Lehane”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us a review of your experience with Snakehive.
I can confirm that delivery to Ireland can take between 4-8 working days from date of dispatch.
If you would like to contact our Customer Service team at: sales@snakehive.co.uk so they can provide you with your tracking number.

Kind Regards,
Elise

Posted 6 months ago

“I didn’t like the feel of this item so passed it on to someone else.”

Helpful Report

Posted 6 months ago

“Firstly, the leather wallet case I purchased for my S10 is extremely well-made; it looks great and feels quality. However, unfortunately, I feel the design is almost entirely form over function. The size and weight of the case make one-handed use difficult (and I have large hands), and it's best not to talk about how to actually make a phone call. Another huge problem is that actually using the card-holders totally ruins the profile of the case, spoiling the aesthetic. I wanted to combine my wallet and phone, but it just isn't practical. I can't exactly blame the manufacturer, moreso the product concept. It doesn't work in my view. Just wanted to warn would-be buyers that if they expect this case to actually provide functionality to perhaps look elsewhere. Having said that, the case does look great and is fantastically well-made. Some people will, doubtless, be very happy with the product they receive; unfortunately I can't count myself among them.”

Helpful Report

Posted 6 months ago

“Good quality case with a choice of covers. There is a flaw with the case in that it has slots to hold 3 credit sized cards. However if you put cards in it the side strap that keeps the case closed is not long enough to lock it on the magnet. The strap needs to be 1cm longer to make this a perfect case”

Helpful Report

Posted 6 months ago

“Disappointed by the colour so not using it.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us a review on your product and your experience with Snakehive.

We are sorry to hear that you are disappointed with the colour of your case.
If you would like to contact Customer Services at: sales@snakehive.co.uk so they can advise you further with this issue.

Kind Regards,
Snakehive

Posted 6 months ago

“These are excellent wallet cases which would deserve 5 stars if only they ALL had at least four card (after all, who carries just one card?) slots and a note flap. Please, Snakehive, give this some consideration so that I don't have to carry around both a wallet and my mobile 'phone.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us a review on your product.

We are sorry to hear that you are disappointed with your case.

If you would like to contact our Customer Service team at: sales@snakehive.co.uk so they can advise you further with any further enquiries you may have.

Kind Regards,
Snakehive

Posted 6 months ago

“I was disappointed by the colour was hoping for a more reddish colour so having initially put it on my phone I’ve now taken it off.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us a review on your item.
We are sorry to hear that you are disappointed with the colour of your case.
If you would like to contact our Customer Services team at: Sales@snakehive.co.uk so they can advise you further with this issue.

Kind Regards,
Snakehive

Posted 6 months ago

“I paid for next day delivery - ordered on Friday, delivery arrived Tuesday! Hardly next day. Product is good.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us feedback on your recent purchase from us.
I am pleased to hear that you are happy with your new case.
Our cut off for same day dispatch is 4pm and unfortunately as you order was placed on a Friday evening we were unable to dispatch your order until the Monday. I can see that you item was delivered first thing on Tuesday morning,

Kind Regards
Georgie

Posted 6 months ago

“My fault, assumed leather was shiny (which is what I wanted) but found it is suede. However, well made and does the job.”

Helpful Report

Posted 7 months ago

Good Afternoon John,

Thank you for taking the time to leave us a review on your product.
We are sorry to hear of your disappointment with the finish of your case.
We do offer a 30 day no quibble returns period if your case is returned to us in an unused condition.
If you would like to send our customer services team an email at: Sales@snakehive.co.uk so they can advise you further.

Kind Regards,
Snakehive

Posted 7 months ago

“Nice case but bit expensive however it is looks long last. Return/Refund process is not good because the costumer have to pay for that.”

Helpful Report

Posted 7 months ago

“This case Mark's very very easily and after a weeks use it is already looking shabby.I did expect a bit more wearability for 27 pound.No Snakehive not one of your best cases.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us with feedback about you purchase from us.
I am very sorry to hear that you are not happy with the finish on your case
Our cases are made from Nubuck leather which has a soft finish. To clean the case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition.

Kind Regards
Georgie
Snakehive

Posted 7 months ago

“This is my second case from Snakehive and I love the quality and style of the cases. My Xperia Z5 Compact fits beautifully in the leather case but I had to really wiggle my debit card in the card slot to make it fit in and I wouldn't be able to store one of my business cards in there as it just wouldn't fit without getting squashed which is a disappointment. I don't expect to have to stretch out the leather to fit a standard side card into the slots. Case looks great though.”

Helpful Report

Posted 7 months ago

“It's ok, but my phone keeps slipping out of the cover. Also the cover seems to mark very easily”

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Posted 7 months ago

“Nice case. But discolouring”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us a review.
I am very sorry to hear that you have experienced an issue with your Snakehive case.

All of our products come with a 12 month warranty so we would be more than happy to replace this item for you.

Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to help to arrange this for you.

Kind Regards
Georgie
Snakehive

Posted 7 months ago

Snakehive is rated 4.80 based on 18,185 reviews

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