Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,355 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,355 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road,
Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 5th October 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn’t buy again, the outside was like velvet.”

Helpful Report

Posted 3 years ago

Hi Dave, thank you for taking the time to leave us this feedback and I'm sorry to hear that you are not happy with the finish of your case! Our Vintage Leather Wallet cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich & smooth patina. I have sent you an email to explain further and will look forward to hearing from you with any further feedback or enquiries :) - Emily

Posted 3 years ago

“This is the third case I’ve had from Snakehive and although it offers great protection for my phone it leaves the camera exposed and vulnerable I think more could have been done to protect the camera still a great case though”

Helpful Report

Posted 3 years ago

Thanks so much for your feedback on your new case and for your continued support of Snakehive! I will send you an email now directly so that we can try to get this resolved for you! :) - Emily

Posted 3 years ago

“Normally very good cases but this latest case does not protect the iPhone adaquately”

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Posted 3 years ago

Thank you for taking the time to leave us your feedback and I'm so sorry to hear that you're not satisfied with your most recent case! I have sent you an email this morning so that we can try to get this resolved for you :) - Emily

Posted 3 years ago

“The case has no hole for the finger print unlock so you have to put the pin in all the time I'm disappointed because the case is advertised to be for the Google 4A.but I now can't use all its features”

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Posted 3 years ago

Thank you for taking the time to leave us this feedback! We've just sent you an email to explain that the case that has been purchased is suitable for the Google Pixel 4 only, we sadly do not manufacture cases for the Google Pixel 4a. I do apologise for any misunderstanding! Please do get back to us via email and we'll be more than happy to try and get this resolved for you :) - Emily

Posted 3 years ago

“Nicely made , l would have preferred it without the card holder to reduce the bulk.”

Helpful Report

Posted 3 years ago

“Very good quality , but it is very high. It's not fine at all. I have to remove it from the top to put it to charge on the stand or in the car in the holder.”

Helpful Report

Posted 3 years ago

Hi Violeta, Thank you for taking the time to leave us this feedback on your recent purchase with us, and I'm very sorry to hear that you're not completely satisfied with your case! I have sent you an email directly this morning so that we can clarify your comments and look into this further for you, as we would love to resolve any issues that you may have with our product. I will look forward to hearing from you. Kind Regards, Emily Customer Care Manager

Posted 3 years ago

“Quality not as good as the previous cases iv bought olso rather large for the Samsung 20e fells like a large purse compared with other cases price way to high will stick to other makes in future”

Helpful Report

Posted 3 years ago

Hi James, Thank you for taking the time to leave us your feedback on your recent purchase with us, and I'm so sorry to hear that you're disappointed with the quality of your most recent case! We'd love to resolve this for you so please could you kindly let us know why you are disappointed with the quality, we really would appreciate any feedback that you may have. Our cases are designed with the specific phone model in mind however I will certainly pass your feedback regarding the size of the case on to our product development team to look into. I will look forward to hearing from you. Kind Regards, Emily Customer Care Manager

Posted 3 years ago

“Beautiful quality and material and the phone fits snugly into the holder BUT the case itself appears to be one size fits all. My s21 is long and thin and the case is far too big for it. I contacted them and we told this was to accommodate cash 🤔 what's that and cards. I didn't buy it for cards as I think that's risky so I'm left with a bulky case that's far too big. I ll go back to Media Devil next time they fit beautifully.”

Helpful Report

Posted 3 years ago

“Initially my black iPhone case looked brilliant however after a month or so it now looks old and used”

Helpful Report

Posted 4 years ago

Hi John, Thank you for taking the time to leave us your review and I am sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. I hope this information is helpful however, please do contact us directly with any further feedback or enquiries! You can reach us at sales@snakehive.co.uk Kind Regards, Emily Customer Care Manager

Posted 4 years ago

“There was a huge delay in buying the Samsung Galaxy S21 ultra and the case coming out, about 5 months! I realise there will be challenges but 5 months is a bit too long.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to leave us your feedback. You're completely right, we were sadly late to launch our Samsung Galaxy S21 range of cases and we can only apologise for the inconvenience caused by this! Like many other small businesses in the UK, Brexit has caused some problems. This was our first phone case launch since the UK's departure from the European Union and whilst we prepared as much as possible, we were regretfully not prepared for some unforeseen circumstances. We are striving to hit the nail on the head every time going forward and I can confirm that we now have a process in place going forward for new launches which will ensure that we are not late to any launch. I hope that you are enjoying your new case and please don't hesitate to contact us directly with any further enquiries or feedback: sales@snakehive.co.uk Kind Regards, Emily Customer Care Manager

Posted 4 years ago

“Was great for a couple of days , then lifted in a corner which is annoying , but is clear and does the job , to be fair it might be the way I fitted it , but am reluctant to attempt to remove it and re-fit”

Helpful Report

Posted 4 years ago

Hi David, Thank you for taking the time to leave us feedback on your recent purchase with us. Im sorry to hear that your screen protector has come away at the corner, however we would like to ensure that your phone is 100% protected, please feel free to email our Customer Services team at: sales@snakehive.co.uk they will then be able to advise you with a replacement tempered glass. We look forward to hearing from you. Kind Regards, Snakehive

Posted 4 years ago

“Good quality except that my credit cards have glue on the side when I take them out of the inside cover.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave us feedback on your recent purchase. Im sorry to hear that your case is leaving glue residue on your cards. This is not a common issue that I have heard of happening and I would like to get this resolved for you as soon as possible. Please do feel free to contact us at: sales@snakehive.co.uk where our Customer Service team will be able to look into this issue further for you. Kind Regards, Snakehive

Posted 4 years ago

“A lovely case we didn't realise it was suede thought it was leather. Being a light colour it marks very easy.”

Helpful Report

Posted 4 years ago

Hi Russell, Thank you for taking the time to leave us this feedback on your purchase and I am sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use and we recommend regular cleaning of your case to maintain its condition. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. I hope this information helps however please don't hesitate to contact us directly with any further feedback or enquiries. Kind Regards, Emily Customer Care Manager

Posted 4 years ago

“Arrived quickly.”

Helpful Report

Posted 4 years ago

“the build quality of my new iPhone 12 Pro case is great, however due to the magnet in the strap, it interferes with the maps app, My I-watch keeps telling me to move the magnet away from the phone. On thy old case, the magnet fell out so didn't create a problem but we will see how we get on with this one”

Helpful Report

Posted 4 years ago

“This is my second S/hive case. My first is few years old and lovely smooth worn in leather. My new one (diff phone) feels like material as is brushed leather. I got honey gold which marks so easy and feels like totally different leather to my old one. Even the interior leather is very hard. Not really a fan of these new cases as feels like a cheaper version.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback and we are sorry to hear that you are not happy with the finish on your new case. All of our Vintage Leather Wallet cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich and smooth patina, just like your previous case. Wear on the cases will vary on each case depending on its use. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. I hope this information is helpful however please don't hesitate to contact us directly with any further feedback or enquiries at sales@snakehive.co.uk :) Kind Regards, Snakehive

Posted 4 years ago

“The product is very good.However the advert showed a brown product which I expected but received a black product which I find very inconvenient.However I will make sure in the future that I avoid this mistake.”

Helpful Report

Posted 4 years ago

“Overrated & over priced”

Helpful Report

Posted 4 years ago

Hi Conway, Thank you for taking the time to leave us this review and we are so sorry to hear that you're not satisfied with your Snakehive purchase! We're really disappointed to receive this review as I can see that you have recently been in contact with our customer services team who processed your free matching key rings on your behalf. Sadly when you contacted us, there was no indication made that you were unsatisfied with your experience or products, and you rated your customer service experience a 10 out of 10! We would love to resolve any issues you may have so please do get back in touch with us at sales@snakehive.co.uk with any further feedback. We will look forward to hearing from you. Kind Regards, Emily

Posted 4 years ago

“purchased vintage mortals leather thinking it would be of a smooth outer finish their vintage leather is what us mere mortals would call swade leather which pulls lineing out of suit pocket all though good quality but not for me”

Helpful Report

Posted 4 years ago

Hi Jim, Thank you for taking the time to leave us this review & I am sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. I hope that this information helps however please do contact us directly at sales@snakehive.co.uk if you have any further feedback or enquiries :) Kind Regards, Emily Snakehive

Posted 4 years ago

“Would like to write something positive but I still haven't received the product yet; order placed 15 days ago . . .”

Helpful Report

Posted 4 years ago

Hi Peter, Thank you for your purchase with us & for taking the time to leave us your review. I can see that your order was placed on the 4th March and dispatched from our UK warehouse on the 5th March to your address in New Zealand. The shipping method selected at checkout was: DHL Untracked (12 - 18 working days). Therefore so far it has only been 10 working days since your order was dispatched, so you should receive your order within the next 8 working days. I hope that you enjoy your order when it arrives and please don't hesitate to contact our customer services team directly with any further enquiries or if you require any updates: sales@snakehive.co.uk. Kind Regards, Emily Snakehive

Posted 4 years ago

Snakehive is rated 4.8 based on 29,355 reviews