Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 801 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 801 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order the kit, simple instructions to follow and prepaid package, results within a week. Very good, thank you.”

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Posted 2 years ago

“Kit arrived. Simple to use and sent it off as instructions. Got a mail to say the certificate could be downloaded. Had problems downloading but a phone call sorted it out and I got it emailed to me”

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Posted 2 years ago

“Test kits were sent out promptly. Instructions were clear. Results were fed back in 14 days as promised. Well done. We had ordered email copies of the test certificate, rather than paper copies but had difficulty opening these on screen. We managed it eventually. This may be down in some part to limited operator computer skills”

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Posted 2 years ago

“Quick easy ordering, straight forward testing, easy collection of sample and prompt turnaround for results. This is the 3rd time we have used SmartWater Testing and we will continue to do so.”

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Posted 2 years ago

“Very satisfactory indeed”

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Posted 2 years ago

“please can i have my certificate, we have not received it as of yet”

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Posted 2 years ago

“Good company web site is stuck to use status need to change my password as it won't let me in.”

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Posted 2 years ago

Hi Carly, I can see that reset emails are being sent to you. They may have landed in your junk folder? You can also use OTP (One Time Password) to login. Please let me know if you still have issues and I will resolve for you.

Posted 2 years ago

“Simple, efficient and straight forward”

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Posted 3 years ago

“Everything seems to work very well.”

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Posted 3 years ago

“Good company to use. Recommend them.”

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Posted 3 years ago

“I informed the company that I had undertaken the sampling and booked the courier. (Booked before noon). I was told that the samples would be collected that day. I was a bit anxious when I was informed the following morning that the samples had not been collected. When I reported this, I was told simply that the courier must have run out of time and indeed the samples were collected were collected later that day. However, I just think it would be useful to have been made aware that it was not crucial to the testing process as to when the collection took place. Otherwise, having used Smartwater testing for some years, I have overall found them to be reliable and efficient.”

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Posted 3 years ago

“Would be 5 star except you don’t do TVCs. Otherwise excellent”

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Posted 3 years ago

“Good efficient service sample sent analysed and report delivered in timeous manner would definitely ise again”

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Posted 3 years ago

“They tested a bottle of water and sent us the results. As simple as it needs to be.”

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Posted 3 years ago

“Process from order to sampling to result was very good. Obtaining certificate via appalling website resulted in bypassing system and asking for an e mail version. Raising an account and providing order number and account number was not recognised on the site.”

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Posted 3 years ago

“Website is easy to use and the sample bottle was sent promptly. However the collection by a courier was poor. Driver didn't turn up on the day requested, so I had to contact smartwater , and then another time/date was rearranged.Rather inconvenient as I work from home.”

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Posted 3 years ago

“Straightforward and easy to use - does what it says on the tin. Not quite sure of the benefits of sending samples from 4 sources in one bottle if problem detected. Would this then mean having to submit 4 seperate tests to isolate the offending source?”

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Posted 3 years ago

Thanks Simon. The logic for bulk testing; experience tells us that detecting Legionella bacteria is highly unlikely (we've had 6 positive results from thousands of tests so far this year) so from a cost perspective we bulk test in the first instance. You are correct that if anything is detected we would need to retest each outlet to isolate the offending outlet but this is so rare we bulk test to keep costs down for our customers.

Posted 3 years ago

“Easy to do tests and good email communications once test has been completed. Also can print off your certificate online.”

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Posted 3 years ago

“The service was as usual good but unfortunately the certificate has not yet been emailed to me. Thank you.”

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Posted 3 years ago

Hi Jane, the certificates were emailed to you on 30th October. They may have landed in your junk folder? I will email them to you again today.

Posted 3 years ago

“Testing kit arrived efficiently and sample take as per instructions. Only thing that let it down was I wasn’t told when they were coming to collect the sample which meant it was slightly delayed by having to be collected another day”

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Posted 3 years ago

Smartwater Testing Ltd is rated 4.9 based on 801 reviews