Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 1,115 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 1,115 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very easy to use”

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Posted 2 years ago

“The service is good value with the clear instructions and the pick-up of the water to be tested included. The results followed about a week later and a certificate is generated on the website link for you. Very easy to do and use .. will use again next year.”

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Posted 2 years ago

“We conducted 3 Legionella tests with Smartwater Testing and found the process straightforward and good value for money. We had an issue with getting the tests collected as the courier company were unreliable but Smartwater testing did eventually provide an alternative.”

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Posted 2 years ago

“Testing very good but website is difficult to navigate and use.”

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Posted 2 years ago

“Efficient service - pay, get the testing kit, return, get the result - no problems.”

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Posted 2 years ago

“Easy to manage”

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Posted 2 years ago

“Purchase of kit was easy . Courier collection failed had to ask for Royal Mail label in order to go out of way to take to Post Office. There have been several issues with DPD collections as of late. Otherwise a very good service.”

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Posted 2 years ago

“Kept to timetable. Test easy to do”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Good service , but do have some issues with the courier’s used, they constantly fail to collect.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Completed test on a domestic property. It was straightforward following the instructions provided. Equipment provided was easy to use.”

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Posted 2 years ago

“Katie does not work here, we have updated our details accordingly, send a rating to the correct listed / named person and I will respond”

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Posted 2 years ago

“The gathering of the water samples and instructions were straight forward. The problem I encountered was the system for printing a certificate.”

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Posted 2 years ago

“Great advice, fast service.”

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Posted 3 years ago

“Hi would been nice get someone on ph help as I was told be 3 bottles only one came just wanted make sure I was doing it right as it was first time I know it explains it but would like to have been re assured thank you”

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Posted 3 years ago

“This is the second year that I have used Smartwater Testing. Booking the test was straightforward and the kit arrived in good time. There was some confusion about the courier pick-up, despite the test kit having been collected I received a further two or three emails saying that it hadn't. However, once the lab had received the test kit I had an email confirming receipt and the results were sent in good time.”

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Posted 3 years ago

“Generally excellent service but ordering procedure too generic and lacks specifics to individual customer facilities. Otherwise “does what it says on the tin”.”

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Posted 3 years ago

“Friendly and professional. Easy to do. Only issue was understanding how to get the certificate. I’d have preferred it to have been emailed without having to try and navigate the website. Other than that though, all good”

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Posted 3 years ago

“Recieved the testing kits which was straight forward to use. Disappointed with the collection service - had no communication to say it was being collected or that it had been. I left it on the doorstep on the off chance they took it which luckily they did but I had no idea and neither did the help support when I asked them. Results came back quickly.”

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Posted 3 years ago

Smartwater Testing Ltd is rated 4.9 based on 1,115 reviews