Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 1,152 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 1,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gathering of the water samples and instructions were straight forward. The problem I encountered was the system for printing a certificate.”

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Posted 3 years ago

“Great advice, fast service.”

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Posted 3 years ago

“Hi would been nice get someone on ph help as I was told be 3 bottles only one came just wanted make sure I was doing it right as it was first time I know it explains it but would like to have been re assured thank you”

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Posted 3 years ago

“This is the second year that I have used Smartwater Testing. Booking the test was straightforward and the kit arrived in good time. There was some confusion about the courier pick-up, despite the test kit having been collected I received a further two or three emails saying that it hadn't. However, once the lab had received the test kit I had an email confirming receipt and the results were sent in good time.”

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Posted 3 years ago

“Generally excellent service but ordering procedure too generic and lacks specifics to individual customer facilities. Otherwise “does what it says on the tin”.”

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Posted 3 years ago

“Friendly and professional. Easy to do. Only issue was understanding how to get the certificate. I’d have preferred it to have been emailed without having to try and navigate the website. Other than that though, all good”

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Posted 3 years ago

“Recieved the testing kits which was straight forward to use. Disappointed with the collection service - had no communication to say it was being collected or that it had been. I left it on the doorstep on the off chance they took it which luckily they did but I had no idea and neither did the help support when I asked them. Results came back quickly.”

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Posted 3 years ago

“I have used smartwater testing for 2years now they are always professional and helpful but it is stressful between the time of sending samples to getting certificate.”

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Posted 3 years ago

“Great easy to follow instruction and so much easier than getting outside contractors in.”

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Posted 3 years ago

“Purchased testing kit, which was sent promptly. Instructions fairly straight forward and return easily processed. Received Certificate by email quickly, well within the specified 14 days, thank you”

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Posted 4 years ago

“Thank you result was issued as required and in the date stated.”

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Posted 4 years ago

“Easy to order the kit, simple instructions to follow and prepaid package, results within a week. Very good, thank you.”

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Posted 4 years ago

“Kit arrived. Simple to use and sent it off as instructions. Got a mail to say the certificate could be downloaded. Had problems downloading but a phone call sorted it out and I got it emailed to me”

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Posted 4 years ago

“Test kits were sent out promptly. Instructions were clear. Results were fed back in 14 days as promised. Well done. We had ordered email copies of the test certificate, rather than paper copies but had difficulty opening these on screen. We managed it eventually. This may be down in some part to limited operator computer skills”

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Posted 4 years ago

“Quick easy ordering, straight forward testing, easy collection of sample and prompt turnaround for results. This is the 3rd time we have used SmartWater Testing and we will continue to do so.”

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Posted 5 years ago

“Very satisfactory indeed”

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Posted 5 years ago

“please can i have my certificate, we have not received it as of yet”

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Posted 5 years ago

“Good company web site is stuck to use status need to change my password as it won't let me in.”

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Posted 5 years ago

Hi Carly, I can see that reset emails are being sent to you. They may have landed in your junk folder? You can also use OTP (One Time Password) to login. Please let me know if you still have issues and I will resolve for you.

Posted 5 years ago

“Simple, efficient and straight forward”

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Posted 5 years ago

“Everything seems to work very well.”

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Posted 5 years ago

Smartwater Testing Ltd is rated 4.9 based on 1,152 reviews