Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 1,143 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They tested a bottle of water and sent us the results. As simple as it needs to be.”

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Posted 5 years ago

“Process from order to sampling to result was very good. Obtaining certificate via appalling website resulted in bypassing system and asking for an e mail version. Raising an account and providing order number and account number was not recognised on the site.”

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Posted 5 years ago

“Website is easy to use and the sample bottle was sent promptly. However the collection by a courier was poor. Driver didn't turn up on the day requested, so I had to contact smartwater , and then another time/date was rearranged.Rather inconvenient as I work from home.”

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Posted 5 years ago

“Straightforward and easy to use - does what it says on the tin. Not quite sure of the benefits of sending samples from 4 sources in one bottle if problem detected. Would this then mean having to submit 4 seperate tests to isolate the offending source?”

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Posted 5 years ago

Thanks Simon. The logic for bulk testing; experience tells us that detecting Legionella bacteria is highly unlikely (we've had 6 positive results from thousands of tests so far this year) so from a cost perspective we bulk test in the first instance. You are correct that if anything is detected we would need to retest each outlet to isolate the offending outlet but this is so rare we bulk test to keep costs down for our customers.

Posted 5 years ago

“Easy to do tests and good email communications once test has been completed. Also can print off your certificate online.”

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Posted 5 years ago

“The service was as usual good but unfortunately the certificate has not yet been emailed to me. Thank you.”

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Posted 5 years ago

Hi Jane, the certificates were emailed to you on 30th October. They may have landed in your junk folder? I will email them to you again today.

Posted 5 years ago

“Testing kit arrived efficiently and sample take as per instructions. Only thing that let it down was I wasn’t told when they were coming to collect the sample which meant it was slightly delayed by having to be collected another day”

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Posted 6 years ago

“Sample bottles arrived quickly; instructions clear; results arrived in accordance with stated timescale. Unlcear why the certificate could not just be sent as a pdf attachment rather than requiring a log in.”

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Posted 6 years ago

“Okay service but why the need to sign in for the certificate - just send it! The goods were received on the 5th September so”

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Posted 6 years ago

“Efficient service. Good communication.”

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Posted 6 years ago

“As a small church and community centre we were worried about the impact of the coronavirus lockdown and closure on our water supply. Smartwater testing provided an efficient, reliable and cost effective service. We would recommend them to anyone with similar concerns.”

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Posted 6 years ago

“Test results arrived on time and any questions I had were answered quickly”

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Posted 6 years ago

“Once connected the process was simple enough with chat line to clarify anything. gratifying to receive the negative (no Legionella) result and reassure users of the church. however I guess we are hooked now in another year. But if we are regularly using the premises it is not likely to be an issue. Like many other systems you will be inviting us for a further test. . As a small community it has been a huge cost with other covid measures. Thank you anyway for making the test happen.”

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Posted 6 years ago

“The actual process of collecting samples was fine, instructions clear and collection by courier was excellent. I am giving 4 stars on that basis. Dropped a star as they initially packed the wrong consignment - some other site's package came to me and mine went to the other site. Simple mistake to make - they just put the consignment in the wrong box. I phoned them up and they remedied and I got a replacement kit by First Class post the very next day. So all good.”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“The testing kit should be sent out by First Class Post. The extra cost is minimal when time is of the essence for the customer. Otherwise the service was very good.”

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Posted 6 years ago

“5 star service. Professional, efficient and very quick to respond to queries. Peace of mind for health and safety, affordable too. Thank you”

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Posted 6 years ago

“Keep informed of what is happening awaiting the results.”

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Posted 6 years ago

“Prompt reliable and efficient service”

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Posted 6 years ago

“The service was speedy and the test was easy and practical”

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Posted 6 years ago

Smartwater Testing Ltd is rated 4.9 based on 1,143 reviews