Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 1,034 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 1,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a small church and community centre we were worried about the impact of the coronavirus lockdown and closure on our water supply. Smartwater testing provided an efficient, reliable and cost effective service. We would recommend them to anyone with similar concerns.”

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Posted 5 years ago

“Test results arrived on time and any questions I had were answered quickly”

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Posted 5 years ago

“Once connected the process was simple enough with chat line to clarify anything. gratifying to receive the negative (no Legionella) result and reassure users of the church. however I guess we are hooked now in another year. But if we are regularly using the premises it is not likely to be an issue. Like many other systems you will be inviting us for a further test. . As a small community it has been a huge cost with other covid measures. Thank you anyway for making the test happen.”

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Posted 5 years ago

“The actual process of collecting samples was fine, instructions clear and collection by courier was excellent. I am giving 4 stars on that basis. Dropped a star as they initially packed the wrong consignment - some other site's package came to me and mine went to the other site. Simple mistake to make - they just put the consignment in the wrong box. I phoned them up and they remedied and I got a replacement kit by First Class post the very next day. So all good.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“The testing kit should be sent out by First Class Post. The extra cost is minimal when time is of the essence for the customer. Otherwise the service was very good.”

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Posted 5 years ago

“5 star service. Professional, efficient and very quick to respond to queries. Peace of mind for health and safety, affordable too. Thank you”

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Posted 5 years ago

“Keep informed of what is happening awaiting the results.”

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Posted 5 years ago

“Prompt reliable and efficient service”

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Posted 6 years ago

“The service was speedy and the test was easy and practical”

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Posted 6 years ago

“The service was quick and efficient, however three couriers were sent to collect the sample and it had been collected the first time, I was then invoiced a £20 courier failure to collect fee. Although, when I contacted you it was rectified, cancelled and an apology made. Overall very happy with your service, thanks again.”

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Posted 6 years ago

“On time and efficient.”

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Posted 6 years ago

“No problems was sent the package followed the instructions took to the post office returned in post simple”

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Posted 6 years ago

“Very practical and easy way to get the water testing done. Would definitely use the service again. Price is reasonable as well.”

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Posted 6 years ago

“Easy to use and simple delivery system.”

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Posted 6 years ago

“officiant people and system”

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Posted 6 years ago

“As a follow-up test this could not have been more simple or efficient.”

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Posted 6 years ago

“Please resend my certificate. It’s not in my junk box! Rgds. S.Farnham”

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Posted 6 years ago

Hi Simon, I have resent your certificate email. Not sure what happened to the original email sent! I apologise for any inconvenience caused.

Posted 6 years ago

“The process was clear and easy to follow. The speed of response, was excellent. Inform was easy to understand.”

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Posted 7 years ago

“Simple online ordering process; Simple sample-taking process following clearly laid out instructions; Simple courier booking process for sending sample to lab; Simple return of Certificate by email from Smartwater Testing Ltd. Thank you!”

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Posted 7 years ago

Smartwater Testing Ltd is rated 4.9 based on 1,034 reviews