Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 1,037 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 1,037 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Excellent service from ordering kit to getting results and certification”

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Posted 2 years ago

“Contact with the company very helpful. The test kit contained clear instructions and easy to use. All very satisfactory. Thank you”

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Posted 2 years ago

“Everything worked good for me and l received the required certificate.”

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Posted 2 years ago

“Excellent & efficient service, highly recommended.”

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Posted 2 years ago

“Easy to use website Fast efficient service”

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Posted 2 years ago

“Efficient and speedy service. Just what I needed and a quick turn around too.”

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Posted 2 years ago

“Completed test on a domestic property. It was straightforward following the instructions provided. Equipment provided was easy to use.”

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Posted 2 years ago

“Quick delivery and certifcate sent no issues”

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Posted 2 years ago

“Very pleased with the service. Advice was readily provided regarding the specific testing required under our risk assessment of the multiple water systems on our premises. Bottles were delivered promptly following the order and the collection was easily arranged. All very simple.”

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Posted 2 years ago

“Katie does not work here, we have updated our details accordingly, send a rating to the correct listed / named person and I will respond”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“all in all a quick and easy service, will use again next year”

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Posted 2 years ago

“Great service at a fraction of the price to get the men in white coats in”

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Posted 2 years ago

“great service… thank you…”

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Posted 2 years ago

“We accidently paid 3 times as much as we needed to, but Smart Water Testing have refused to reimburse us. I won't be using this bunch again.”

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Posted 2 years ago

I'm really sorry you are not happy. Our system automatically calculates the number of sample bottles required in your Testing Kit when you enter the number of hot water outlets there are at your site. This happened in your case but you manually changed the number of sample bottles you required. I'm not sure how we can be held accountable for this? Due to the personalised and sterile nature of our product we are unable to offer refunds. That's why we ask you to make sure what you are ordering is exactly what you need. You can, of course, use the additional bottles for future testing.

Posted 2 years ago

“Excellent service. Initially, DPD let Smartwater down by not collecting the package so Smartwater sent out a replacement pack free of charge. Really good and cost-effective way of testing for Legionnaires.”

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Posted 2 years ago

“Straightforwar process. Good instructions. Keep the packaging to return bottles. Certificate in 2 weeks.”

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Posted 2 years ago

“SmartWater Testing offer a quick and efficient service for Legionella testing. Staff are courteous, polite and helpful. The process is very simple to complete and the turnaround times are very quick.”

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Posted 2 years ago

“From ordering, taking the samples, same day collection and results the whole process was quick and easy would definitely recommend.”

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Posted 2 years ago

Smartwater Testing Ltd is rated 4.9 based on 1,037 reviews