Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 1,039 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Great service”

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Posted 2 years ago

“This is such an easy and affordable way to test for legionella compliance for all small businesses. Kept up to date with progress of test and certificate sent for download. Highly recommend.”

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Posted 2 years ago

“Your service in getting the test results back to me was OK but your website is a nightmare to use! I wouldn't use you again because the website is so bad.”

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Posted 2 years ago

Hi Michael, I'm very sorry to hear that. Our website is used by hundreds of people every day and we haven't received that feedback before. What in particular did you not like? I would be very interested in your comments as maybe we can fix it.

Posted 2 years ago

“Does what it says on the tin!”

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Posted 2 years ago

“Excellent service!”

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Posted 2 years ago

“Great service. So easy to do the testing and everything done exactly as they said it would. Highly recommend.”

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Posted 2 years ago

“Very easy to use website & ordering system. However, the couriers you use to collect the samples are far from competent. They sat on the roadside and took a photo of the building, insisting that there was no one here to collect from. Then tried to charge us. We have CCTV & were able to check & clarify that no courier knocked to collect the sample. The next day, same company came to collect even though it had then been sent by post....i'd change the company as they put you in a bad light.”

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Posted 2 years ago

“The process steps to follow were very clear and the entire process was completed as described. A good and efficient service. Have used before and would use again.”

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Posted 2 years ago

“Great instructions and really simple to carry out. Good options for returning sample!! Highly recommend.”

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Posted 2 years ago

“Professional & efficient”

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Posted 2 years ago

“Hi. I have not received an email certificate. Can you help with that? Thanks”

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Posted 2 years ago

“Great advice, fast service.”

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Posted 2 years ago

“5outof5😀 will definitely use next year again...”

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Posted 2 years ago

“Not very helpful Having to pay for a hard copy certificate to be sent out and no one answer the phone with any queries”

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Posted 2 years ago

We're confused by your review; You had the option to buy a hard copy certificate during the checkout but you chose not to. We are quite happy to send you a hard copy certificate after the event but we charge a small amount for doing so (the same amount as we charge if you ordered one whilst placing your original order). To then provide a negative review is very harsh and unfair. Additionally all our calls are logged and we have not received any from you and neither have you left a message so we could call you back. Very bewildering!

Posted 2 years ago

“This was a new requirement for me as a new landlord, I found the instructions easy to follow and the outcome satisfactory.”

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Posted 2 years ago

“You should part company with the delivery system you use for delivery of package. They are not trustworthy and dishonest. They lied that they came to the house which was boldly written but they did not come to the two houses which are care homes. They also lied that no one was at home when the care home is open 24/7. I am not impressed by this method as it caused me a lot of stressful time. In the end, I had to drop off the sample at the post office.”

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Posted 2 years ago

We appreciate your comments and hope you can appreciate that every courier has (mostly) good and bad drivers. Unfortunately you got a bad one and we can only apologise. We always feed your comments back to our courier service who, in turn, speak to the drivers and take action where necessary. We are please you were able to get your samples to us using an alternative method and apologise again for the inconvenience and stressed caused.

Posted 2 years ago

“Full explanation and clear instructions. Very good information support including video brief and then easy to use courier service. In all a trouble free experience with certificated results within 2 weeks at a good vale price to provide the thumbs up for our property.”

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Posted 2 years ago

“Very well explained instructions with a quick turn around.”

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Posted 2 years ago

“Excellent, efficient service”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Smartwater Testing Ltd is rated 4.9 based on 1,039 reviews