Dear I,Thank you so much for taking the time to provide your feedback on Smart Cellular. We genuinely appreciate customers like you who share their experiences with us.
Firstly, we would like to apologize for the inconvenience caused by the delay in receiving your mobile device and the lack of a refund. We understand that waiting for two weeks when the website clearly states a delivery timeframe of 2-3 days is frustrating and not at all acceptable. We take full responsibility for this oversight and assure you that we are actively investigating the situation to prevent such incidents from occurring in the future.
Your feedback is valuable to us, as it helps us identify areas where we need to improve. We genuinely apologize for any inconvenience caused and would like to request additional details from you regarding your order. Could you please provide us with your order number and any other pertinent information so that we can investigate this matter further?
We are committed to resolving this matter to your satisfaction and would appreciate the opportunity to make it right. Please let us know how we can rectify this situation and ensure your experience with Smart Cellular is a positive one.
Once again, thank you for bringing this issue to our attention. We eagerly await your response and, again, apologize for any inconvenience caused.
“Wrong product sent , not in Prestine condition as ordered. Impossible to speak to anyone to resolve it . Stay away , diabolical company, took my money fraudulently”
Dear Noel,Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We genuinely appreciate your input and are truly sorry to hear about the issues you experienced with your recent purchase.
We apologize for mistakenly sending you the wrong product and for it not being in the pristine condition as you had ordered. We understand how disappointing and frustrating this must have been for you. Additionally, we sincerely apologize for the difficulties you faced when attempting to speak with someone to resolve the issue. This is certainly not the level of service we strive to provide.
We value our customers' satisfaction greatly, and we would like to make things right for you. Could you please let us know how we can improve and rectify the situation? Your suggestions and feedback would be immensely helpful in ensuring that such incidents do not occur again in the future.
Once again, thank you for bringing these concerns to our attention. We are committed to continuously improving our services, and your feedback is invaluable towards this goal. Please accept our apologies for any inconvenience caused, and we hope to have the chance to make things right for you.
Best regards,
Customer Support Team
Smart Cellular
“I ordered an IPhone 13 Pro from these guys 2 weeks ago and paid out £374.99 (for Smart Cellular if you are reading order no 000085531, please sort it out). After a week I contacted them to ask where the phone was and they said there was a slight delay but the phone would be with me by the end of last week or middle of this week latest. It is now Weds later afternoon, 13 days since I paid for the phone, I've received zero. This really is the worst customer service I have ever experienced, after spending just shy of £400 I would expect much better, can't afford to lose that kind of money, can anyone? Confused about the good reviews on here although on another review site (Trustpilot) there are reviews stating they do offer rewards for posting a good review - eg free ear buds, more money for phone you are selling to them, voucher”
Dear David,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and bringing this issue to our attention.
Firstly, we sincerely apologize for the inconvenience and delay you have experienced in receiving your ordered iPhone 13 Pro. We understand your frustration and acknowledge that this is not the level of service we strive to provide.
We want to assure you that we take your concerns seriously and are committed to resolving this matter for you as soon as possible. We have taken note of your order number, 000085531, and will prioritize the investigation into the delivery status of your phone.
Regarding the confusion regarding the good reviews, we assure you that we do not offer any incentives or rewards for posting positive reviews. We understand your skepticism and apologize for any doubts caused.
Please allow us some time to look into your specific case and we will be in touch shortly with a resolution. In the meantime, if there is anything else we can assist you with or if you have any suggestions on how we can make things better, please do not hesitate to let us know.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. We value your business and will do our best to rectify the situation promptly.
Best regards,
Customer Support Team
“I ordered the phone on 20.4.24 it took 4 weeks to arrive. I tried to contact Smart Cellular by phone and email without success. When it did arrived it was faulty. I returned the phone on 28.5.24 and they emailed me on 29.5.24 to say it had arrived. It is now 16.7.24 and I am still waiting to be given a refund.”
Dear ALAN,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate customers like you who bring these matters to our attention.
We would like to extend our sincerest apologies for the inconvenience you have faced during your purchase. We understand the frustration caused by the delay in delivery, the difficulty in reaching us, and receiving a faulty phone. We deeply regret any inconvenience caused.
We acknowledge that there were shortcomings on our part in terms of customer service and ensuring the timely resolution of your issue. Rest assured, we are actively addressing these concerns to ensure a smoother customer experience going forward.
To make things better, we would like to personally assist you in resolving this matter. Could you please provide us with your order details and any other relevant information? We genuinely want to rectify the situation and find a satisfactory resolution for you, including processing your refund as soon as possible.
Once again, we appreciate your valuable feedback and thank you for bringing these issues to our attention. We look forward to working with you to resolve this matter promptly.
Kind regards,
Customer Support Team
“six weeks and still waiting to receive iphone i ordered on 30/05/24 now 10/07/24 ordered two iphone se2020 received one still waiting for the other one took money on 31/05/24 so paid for but not received received red like new condition se2020 iphone not received black pristine condition se2020 iphone”
Dear Keih,Thank you so much for taking the time to share your feedback regarding your experience with Smart Cellular. We genuinely appreciate your input, and we sincerely apologize for the inconvenience caused by the delayed delivery.
We understand your frustration with the delay in receiving the iPhone you ordered on 30/05/24. It is certainly not the level of service we strive to provide. Moreover, we acknowledge the discrepancy in receiving only one iPhone SE2020 instead of the two you ordered. We sincerely apologize for this oversight.
Rest assured, we take your concerns seriously and are committed to rectifying the situation promptly. To better understand your specific case and find a solution, could you kindly provide us with your order details? We would like to ensure that you receive the black pristine condition SE2020 iPhone you are still waiting for.
Once again, thank you for bringing this to our attention. We value your feedback and want to assure you that we are working diligently to improve our processes. We would appreciate the opportunity to make things right for you. Please let us know how we can further assist you and resolve this matter to your satisfaction.
Best regards,
Customer Support Team at Smart Cellular
“Ordered as pristine condition, came with screen scratched and chipped - poor condition at best.
I’ve left messages and emailed but have had no response, order no is: 000085133.
Not a good company to deal with and will not use again.”
Dear Susan,Thank you so much for taking the time to provide us with your feedback about your recent experience with Smart Cellular. We truly appreciate customers like you who share their thoughts and experiences with us.
We are truly sorry to hear that the device you received did not meet your expectations. We understand the frustration and disappointment you must have felt upon discovering the screen scratches and chips. Please accept our sincerest apologies for the inconvenience caused.
Regarding your messages and emails, we apologize for the lack of response you've experienced so far. This is not the level of service we strive to provide, and we are currently looking into the matter to ensure a more prompt and efficient communication with our customers.
We would like to sincerely apologize for any disappointment caused and assure you that we value your feedback greatly. As a token of our appreciation, we would like to understand how we can make things better for you. If there's anything specific you would like us to address or any steps we can take to remedy the situation, please let us know. We are here to make things right.
Once again, thank you for bringing this matter to our attention. Your feedback is extremely valuable to us, and we would be grateful for the opportunity to improve your impression of our company.
Thank you for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We appreciate your willingness to let us know about your situation. We would like to offer our sincerest apologies for the inconvenience you have faced. We understand your frustration with the situation of your phone never arriving and the lack of communication from our end. This is certainly not the level of service we strive to provide to our valued customers.
Your feedback is highly valuable to us, and we would like to know how we can improve to avoid such incidents in the future. We genuinely want to make things right for you, so please let us know what we can do to rectify this situation and provide you with the service you deserve.
Once again, we apologize for any distress caused, and we hope to have the opportunity to restore your faith in our company. Thank you for bringing this matter to our attention, and we look forward to hearing from you.
Dear [Reviewer],Thank you for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We truly appreciate your input and apologize for any inconvenience caused during your purchase.
We understand that waiting for the phone you paid for can be frustrating, and we are genuinely sorry for the delay you have experienced. It is important to us that you receive your order promptly, and we apologize for not meeting your expectations in this regard.
Regarding the issue of scammers, we assure you that we take such matters very seriously. We strive to provide a secure and trustworthy purchasing platform for our customers, and we deeply regret any instance where this assurance was compromised. We will investigate the matter thoroughly to ensure such incidents do not recur.
In order to make things better, we kindly request your assistance in understanding the specific challenges you faced during this process. Could you please provide us with more details about the extended delivery dates and lack of explanations? Your insights will greatly assist us in rectifying these issues and enhancing our services moving forward.
Thank you once again for bringing these concerns to our attention. We value your patronage and are committed to improving your overall experience with Smart Cellular. If there is anything else we can do for you, please do not hesitate to
Dear Jo,Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate customers like you who share their experiences with us.
We apologize for any inconvenience caused by the issues you mentioned regarding scammers, a fake company, and fake reviews. This is certainly not the type of experience we want our customers to have, and we take your concerns seriously.
To ensure that we can address these matters and improve our services, we would like to know more details about your experience. Could you please provide us with additional information about the scammers and the fake company so that we can investigate this matter further? Additionally, if you have any suggestions on how we can prevent such incidents from occurring again, we would be grateful to hear your thoughts.
Once again, thank you for bringing these issues to our attention. We value your feedback and your satisfaction as a customer is of utmost importance to us.
Best regards,
Customer Support Team
Smart Cellular
“ordered two se2020 iphones on 30/05/24 sent one still waiting for the other one 0n 03/07/24 keep saying be here by end of week but still no iphone haven't opened other one yet as waiting for other one to arrive hoping it arrives soon but ring up or chat all they say it'll be with you by end of week now 5 weeks since ordered we'll see what happens”
Dear Keith,Thank you so much for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and apologize for the delay you've encountered in receiving your ordered two SE2020 iPhones.
We understand your frustration and we are truly sorry for the inconvenience caused. It's not the experience we aim to provide our valued customers like you. We are currently investigating the delay and working closely with our shipping partners to resolve this issue as soon as possible.
We assure you that your other iPhone will be delivered to you without any further delay. We understand your hesitance in opening the one you've received and we appreciate your patience in waiting for the complete order to arrive.
In order to make amends, we would like to obtain more details about your order and explore how we can improve our service. If you could kindly provide us with your order information and preferred contact method, we will reach out to you personally to address your concerns and find a suitable solution.
Again, thank you for your valuable feedback. We genuinely appreciate your patience and understanding. We look forward to hearing from you and resolving this matter promptly.
Best regards,
Customer Service Team
“Phone never arrived, company was appallingly rude on phone and had no interest in resolving the issue. No refund offered. They referred to terms and conditions that they failed to provide during sale process and which are not in their website - which is illegal. Now making claim back via my card provider to get my money back. Awful company do not use them ever!”
Dear,Thank you for taking the time to share your experience with Smart Cellular. We truly appreciate your feedback and apologize for the inconvenience caused.
We are deeply sorry to hear that your phone never arrived and that you had a negative encounter with our customer service team. This is certainly not the level of service we strive to provide. We understand your frustration regarding the lack of interest in resolving the issue and the absence of a refund offer.
We sincerely apologize for any confusion caused by the terms and conditions not being provided during the sales process and their absence on our website. We understand that this is in violation of regulations, and we are committed to rectifying this immediately.
Your decision to claim back via your card provider is completely understandable, given your experience. We are truly sorry for any inconvenience caused.
We would greatly appreciate it if you could share more details about your specific situation so that we can investigate and take appropriate action to prevent any reoccurrence. Your insights are valuable to us as we constantly strive to improve our services.
Once again, thank you for bringing this matter to our attention. We genuinely apologize for any distress caused, and assure you that we will work diligently to make things right. We hope to regain your trust and provide you with the excellent service you rightfully expect.
Kind regards,
[Your Name]
Customer Support Team
“SCAMMERS!
We placed an order and were assured that delivery would be end of March 2024.
After numerous emails - with only a generic response and no follow up, numerous phone calls full of platitudes - we are still waiting for our refund.
I have spoken to both 'Frankie' and 'Rachael' who are very reassuring on the phone - but don't put anything in writing, that we are getting a full refund (the latest was by 1st July 2024 - still waiting).
Avoid this company at all costs - or it WILL cost you...”
Dear J,Thank you for taking the time to provide feedback on your experience with Smart Cellular. We truly appreciate customers like yourself who share their thoughts with us.
We sincerely apologize for the inconvenience and frustration you have experienced regarding your order. We understand the importance of timely delivery and prompt communication, and we regret that we fell short of meeting your expectations in this regard.
The issues you mentioned regarding the generic email responses and lack of follow-up, as well as the delays in refund processing, are certainly not reflective of the level of service we strive to provide. We apologize for any inconvenience caused and understand your frustration.
At Smart Cellular, we value our customers and aim to continuously improve our services. We would like to make things right and address your concerns. If there is anything specific we can do to rectify the situation or assist you further, please let us know. Your feedback is vital in helping us serve you better.
Once again, we apologize for the inconvenience caused, and we appreciate your understanding and patience. We look forward to resolving this matter to your satisfaction.
Thank you,
Smart Cellular Customer Support Team
Dear Terry,Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate customers like you who voice their experiences and concerns, as it helps us improve our services.
First of all, we apologize for the unfortunate incident you encountered with scammers on our site. We understand how frustrating and disappointing it must have been for you. We take these matters very seriously, and we are currently working diligently to address and tackle any fraudulent activities associated with our platform.
Your input is invaluable to us, and we would love to hear more about your specific experience to ensure we can prevent similar incidents from happening in the future. If you could kindly provide additional details regarding the issue you encountered, it would greatly assist us in enhancing our security measures and protecting our valued customers.
Please know that customer satisfaction is our top priority, and we are committed to ensuring a trustworthy and reliable experience for everyone who uses our services. We are constantly improving our systems to provide a safe and secure environment for transactions and interactions.
Once again, we sincerely appreciate your feedback, and we thank you for bringing this matter to our attention. If there is anything else you would like to share or if you have any suggestions on how we can make things better, please
“got a emial from saying if i give them a review, that i would get some free airpods, so though why not, i did them a one stare as they fauild to deliver and also messed me about giving my money back, had to make a paypal claim, as they was clearly not giving it back, kept leaving me on read also, anyways after leaving a one stare and emial them as it said i needed to do that in the email to get the airpods, well they came back saying as i did not give them a five stare i will not be getting the airpods, what a joke of a company, to be honest i was not exspecting them to send me them, and really would say to anyone readying this DO NOT BUY from them as they clearly do not care”
Dear Andrew,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate your honesty and for bringing these issues to our attention.
We apologize for the inconvenience and frustration that you faced with regard to the offer for free Airpods. We understand how disappointing it must have been to not receive the promised item and to have difficulties getting your money back. It is not the level of service we strive to provide to our valued customers.
We are truly sorry if there was any miscommunication or confusion regarding the review process and the reward. We understand that our response stating that a five-star review was necessary for the Airpods came across as unfair and misleading. This does not align with our company values and we apologize for any frustration it may have caused.
We genuinely value your opinion and we want to make things right. We would like to personally discuss your concerns and find a way to rectify the situation. Could you please let us know how we can reach you? We are committed to addressing these issues promptly and ensuring that our customers' trust and satisfaction are restored.
Once again, thank you for bringing these matters to light. We greatly appreciate your feedback and your willingness to share your experience. We will do everything in our power to improve and provide a better customer experience in the future.
Kind regards,
Smart Cellular Customer Support
“Easily the worst service I've ever experienced since online shopping began.
I've now been waiting 17 days for my phone to arrive. Correction I've been waiting 17 days for it to even be dispatched. Almost impossible to speak to anyone in this disaster of a company. Only way I got a response was to open a PayPal dispute, which is still on going.
They won't refund me. They just expect me to keep waiting and waiting and waiting.
Avoid them like the plague”
Dear,Thank you for taking the time to provide your feedback on your experience with Smart Cellular. We sincerely appreciate your honesty and apologize for the inconvenience you have faced.
We understand that waiting for your phone to arrive for 17 days without it even being dispatched is unacceptable. We apologize for the delay and for any difficulty you encountered when trying to reach out to us. This is not the level of service we strive to provide.
We are truly sorry to hear about your ongoing PayPal dispute and the frustration you have been experiencing. We assure you that we are actively working towards resolving this issue as quickly as possible.
Your feedback is valuable to us, and we genuinely want to make things right. We would be grateful if you could share with us any suggestions or specific steps we can take to improve our service and prevent similar situations from occurring in the future.
Once again, we apologize for the inconvenience you have faced, and we appreciate your understanding. We are committed to rectifying this situation and ensuring a better customer experience.
Thank you for bringing these concerns to our attention.
Best regards,
Customer Service Team
Smart Cellular
“AVOID THIS COMPANY!!
Order through them if u want to loose your money and have the worst experience ever to claim it back.
On 12th June, 2024, I placed an order with Smart Cellular for an Apple iPhone 12 (128 GB) Unlocked Black in Pristine Condition, costing alot.
Although I selected Guaranteed Premium Next Day Delivery, my order arrived on 15th June, 2024, three days after the purchase date.
Upon inspecting the item, I discovered that the charging was extremely slow, there was a scratch on the front screen, despite being advertised as Pristine, and the phone tended to get warm. I promptly contacted Smart Cellular multiple times via Live Chat, phone, and email. Following Frankie's advice, I emailed on 17th June, 2024. Frankie responded, instructing me to return the handset for an exchange or refund and to retain the postage receipt to claim a reimbursement of £8.50 for postage fees. I opted for a replacement of the same item.
On the same day, 17th June, 2024, I posted the handset and requested a refund of the postage fee via email. I provided my bank details for the refund and attached the proof of postage receipt. The handset arrived at the facility the next day.
Frankie informed me via email on 18th June, 2024, that the postage fee would be refunded within five working days. On 20th June, 2024, I followed up via email regarding the replacement of the handset. The Returns Team responded, confirming that my request had been forwarded to the dispatch team.
Despite not receiving the postage fee by 21st June, 2024, I contacted Frankie, who escalated the issue to the Accounts Department and Senior Managers for prompt processing. I also reached out to Steven/Amy, who assured me that my request had been escalated to the relevant team for an update, but no update was provided.
On 22nd June, 2024, I contacted Steven/Amy through Live Chat, and they mentioned that my request had been escalated for an update, promising to provide an update by the following Monday.
On 24th June, 2024, I reached out to Smart Cellular and was advised to wait an additional 10 days. Despite having paid for the item, I have not been receiving adequate updates and have been repeatedly asked to wait longer.
On 25th June 2024, During a phone call with Smart Cellular, the representative I spoke with was speaking in an aggressive and rude manner, rushing the conversation and insisting that I wait another 10 days, with little regard for my concerns. It has been almost two weeks since my initial purchase, and I had considered taking legal action to secure a refund due to their delayed processing.
After filing a claim through PayPal and filing through Resolver I received a phone call from the same rude representative which I believe was Frankie. The representative questioned as to why I kept sending emails, and if I didn't understand about the 10 day period. I explained that it was not me who was sending the emails but the third parties I filed the complaint with. Few minutes later, I received the funds immediately through PayPal. It is only that I filed a claim through PayPal that I am receiving my funds and not waiting the additional 10 days.
On 26th June 2024, I contacted again through Live Chat to get a status update on my postage fee refund that was promised to be receiving on this day. I was connected to Claire, where I was told to wait 10 days for it to be processed. I did not tolerate this, and tried calling Smart Cellular Customer Services, no one picks up. Right at that moment, I got an email from the Returns Team that my refund has been processed.
Tim Roland sent me an email twice that I could claim a pair of free earpods once I leave a review. Hoping to receive this 👍
It is important to note that some reviews may be misleading, possibly posted to obtain free earbuds. I strongly advise against placing any orders with Smart Cellular, as my experience suggests they may engage in fraudulent practices and mishandle customer transactions.
Again, PURCHASE ELSEWHERE and not with Smart Cellular!! THIEVES!!
this review is genuine.”
Dear valued reviewer,Thank you for taking the time to provide your feedback regarding your experience with Smart Cellular. We sincerely appreciate your honesty and the opportunity to address the issues you encountered.
First and foremost, we want to apologize for the inconvenience and frustration you experienced throughout the entire process. We understand that our delay in delivering your order and the problems you encountered with the iPhone 12 have caused a great deal of disappointment.
We apologize for any confusion or miscommunication regarding your refund and the handling of your case. We value your feedback and will use it to rectify our internal processes and ensure that situations like these are addressed promptly and efficiently in the future.
We understand that you sought assistance from third parties, such as PayPal and Resolver, which ultimately led to the resolution of your refund. We sincerely apologize for any difficulties or challenges you faced in trying to reach our customer service department and the aggressive and rude manner in which you were treated during your phone call. This is not the level of service we strive to provide, and we will be addressing this issue with our representative involved.
In regards to your concern about possible fraudulent practices and mishandling of customer transactions, we take these allegations very seriously. We will be conducting an internal investigation to ensure that our processes are transparent, fair, and in line with our values as a company.
We genuinely appreciate your feedback in helping us identify areas where we can improve. If there are any further details you would like to provide or suggestions on how we can make things better, please do not hesitate to reach out to us directly. Your satisfaction as a customer is of utmost importance to us, and we would like the opportunity to regain your trust.
Thank you once again for sharing your experience with us, and we hope to have the chance to serve you better in the future.
Warm regards,
Customer Service Representative
Smart Cellular
“They acknowledged receipt of the phone, sent a revised offer, which I accepted and then ... Silence.
No payment, no responses to any communication. This is essentially fraud.”
Dear Grace,Thank you so much for taking the time to provide feedback on your experience with Smart Cellular. We greatly appreciate customers like you who share their concerns, as it helps us improve our services.
We sincerely apologize for the inconvenience and frustration you have encountered. We understand how important it is to have timely responses and reliable communication, and we regret that we have fallen short in this aspect. Your feedback has brought this issue to our attention, and we are actively working to rectify the situation.
We are committed to resolving any payment discrepancies and ensuring that you receive the appropriate response. In order to better understand the specific details of your situation, we kindly request you to provide us with additional information regarding your order.
Please let us know how we can make things better and what steps we can take to regain your trust. We value your feedback and are dedicated to delivering a seamless and satisfying customer experience.
Thank you again for bringing this matter to our attention. We look forward to hearing from you soon and resolving this matter to your satisfaction.
Best regards,
Customer Support
“I had made an error with the model of my husbands phone thinking it was a iPhone 11 Pro Max, when it is a 256gb Pro. The offer I received after they had 'regraded' it was £60 !!! As per they advert, I requested that the phone is returned. They responded to say 'your device has been transferred to our retention department for a re-evaluation' I would not recommend this company, it appears that they will offer you a decent price, then give you a ridiculously low 'regraded' offer. I want my phone returned and I will sell it privately for more than their ridiculously bad offer”
Dear Jools,Thank you so much for taking the time to provide us with feedback on your experience with Smart Cellular. We truly appreciate your honesty and it helps us understand where we fell short.
We sincerely apologize for the error in assuming your husband's phone was an iPhone 11 Pro Max instead of a 256GB Pro. We understand how frustrating this must have been for you. Additionally, we are sorry for any inconvenience caused by the low offer received after regrading the device.
We value your satisfaction as a customer, and we want to make things right for you. We completely understand your decision to sell the phone privately for a better price. If there is anything specific we can do to improve your experience with us or to assist you further, please let us know.
Thank you once again for bringing these issues to our attention. We are committed to constantly improving our services and your feedback is invaluable to us.
Best regards,
Customer Support Team at Smart Cellular
“They downgraded a new iPad I was selling to them and then did not pay out. They have had the device for 2 weeks. The phone number does not work and the online chat is ignored. They do not answer emails. They seem to have simply stolen a new ipad from me. What can I do?”
Dear Simon,Thank you for taking the time to provide feedback on your experience with Smart Cellular. We truly appreciate your effort in letting us know about your situation.
We sincerely apologize for the inconvenience and frustration caused by the downgraded iPad and lack of payment. This is definitely not the level of service we strive to provide. Please accept our apologies for any inconvenience this may have caused you.
We understand your concerns regarding our unavailable phone number, ignored online chat, and unresponsive emails. Rest assured, we will investigate this matter thoroughly to identify the root cause and take appropriate actions to prevent similar situations in the future.
To resolve this issue, we kindly request you to reach out to us through an alternative channel. Could you please share with us an updated phone number or an email address where we can discuss this further? We genuinely want to address your concerns and find a mutually satisfactory solution.
Your satisfaction is our priority, and we would like to make things right. We value your business and aim to provide you with a positive experience as our customer.
We look forward to hearing from you soon and working towards a resolution.
Warm regards,
Customer Support Team
Smart Cellular
“Gave them 1 start as I couldnt give a zero. Ordered a phone from them 10 days ago and paid for it. 5 days later get notification from Revolut that the payment was refunded. Now the price is 200euro more and they say they wont honour the original price on the order.
WORST customer service....”
Dear,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and apologize for the inconveniences you have faced.
We understand that the issue with your order, where the payment was refunded and the price increased, has caused frustration and disappointment. We sincerely apologize for any inconvenience this may have caused you.
At Smart Cellular, providing excellent customer service is of utmost importance to us, and we deeply regret that we did not meet your expectations in this regard. We assure you that we are taking your concerns very seriously and are actively investigating the matter to prevent similar incidents from recurring in the future.
We would greatly appreciate it if you could share more details about your specific experience with us. This will greatly assist us in identifying where improvements need to be made and how we can better serve our valued customers like yourself. If there is anything else we can do to rectify the situation or make things right, please do not hesitate to let us know.
Thank you once again for bringing this matter to our attention and giving us the opportunity to improve. We sincerely hope to restore your faith in our services and look forward to serving you better in the future.
