I made a claim for my Panasonic TV which I paid over £600 for the TV. When I made the claim i was told the will offer me like for like but they offered me Hitachi TV which is less Than £400 and i refused it, they later offered me Logik TV 49inch which my TV was 50inch. They came back to me to offered 55inch Logik TV and asked me to pay extra £141.50 and i said to them i cannot pay any extra money. Now they have offered me 50inch Panasonic TV and asking me to pay extra £500. I am very disappointed and frustrated with their service. If i am allow to claim up to £500 which i have given the model numbers which they are less than £500 but they are refusing to offer those TVs. They still want to give me those Hitachi and Logik TV. Please do watch out for them. Their customers service experience is fantastic but when you are claim its horrible.