Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd, Citibase, 42 – 44 Clarendon Road, Watford, Hertfordshire
Rating: 4.38

4.4 Rating 754 Reviews

86 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Metrics

Info

4.4

Based on 754 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd,
Citibase, 42 – 44 Clarendon Road,
Watford
Hertfordshire
WD17 1JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You guys deserve a 5 star rating for sorting out my boiler issue and pipe leak”

Helpful Report

Posted 1 year ago

“Gud job ! Great service ! Well done and thanks for your help in emergency breakdown”

Helpful Report

Posted 1 year ago

“My boiler broke down on 10th Feb 2024 and I made a claim. They never came back to me. Whenever I called them on their number they always disconnected the phone. Their helpline never works. It's been 2 weeks my boiler broke down and they never called me back. Worst ever company. AVOID.”

Helpful Report

Posted 1 year ago

“Would give zero stars if possible. My fridge freezer has broken and I cannot get through by phone and emails ignored. I have been with this company for years and only ever had a washing machine replaced which took 6 weeks in total....this company used to be good and run properly with an answering customer services. Now it seem like one or two people ...Ive cancelled my DD now. AVOID GO ELSWHERE !!!!!”

Helpful Report

Posted 1 year ago

“I never believed it was possible to recover lost cryptocurrency until a few days ago. I lost €681,080 to an online bitcoin investment broker, I was so sad because I invested a lot .. And then my step mom introduced me to this recovery team that helped me recover the full amount and my profits. I was shocked and didn't even know it was possible. You can reach them via Email: robertslee 6 1 8 @ gmail . com What-app: +1. .8565497469”

Helpful Report

Posted 1 year ago

“Worst company ever. Had a central heating cover with them. All of our radiators stopped working in the (very) cold weather. They said it's not an emergency!!!! I have a vulnerable person at home which is not ideal without heating. Stay away from these nasty people at all costs, they happy to take your cash and happy to let you badly down. Nasty nasty company. Any good reviews are fake.”

Helpful Report

Posted 1 year ago

“Worst company I’ve ever had to deal with. Bunch of con men who twice rejected claims I made as not an emergency, yet I’m 71 years old. Also requested call back on 5 occasions & nothing. AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“Appalling company. Been with them for 2 years and recently had to make a claim due to a faulty boiler. Firstly they failed to respond to the engineer's request to order replacement parts. More importantly they then refused the claim on the basis the policy didn't cover worn or faulty parts! Shameful. Won't be using them again.”

Helpful Report

Posted 1 year ago

“Same sorry third time the company decides that it is not covered and you have to pay silly money insurance company is a scam”

Helpful Report

Posted 1 year ago

“Take caution not to fall for these cunning con artists! They entice you with deceptive claims of excellent account performance, but when you want to withdraw your money, they slap you with unanticipated costs, leaving you with nothing. Thank goodness, Mrs. Charlotte and her remarkable team helped me get my money back. Make the necessary steps to safeguard yourself against these con artists' plans so that you don't allow them destroy your financial future. You can contact her via Email: Charlotte_Scotte_24_@_gmail._com WhatsApp: +1=(254)=426=8392”

Helpful Report

Posted 1 year ago

“It was rather distressing that I was recently the target of a scam by a Smart Cover. Despite my efforts to collaborate with my lawyers and the police to find a solution, I was left feeling helpless and disillusioned. However, my fortune changed when I discovered A I X A L T D. C O M. Their remarkable knowledge and dedication allowed them to recover my misplaced money. I really thank them for helping to handle this awful situation. For their knowledge and commitment to their clients, they most definitely merit commendation. I firmly recommend them to anyone who has been duped and is searching for reliable assistance.”

Helpful Report

Posted 1 year ago

“Absolute shocker. My Beko washing machine decided to give up the ghost but as I was covered by Smart Cover I thought I'd be ok. Sadly not the case. As I'd only been with them 5 months I had to pay the rest of the years premiums before they'd take any action. The engineer they sent out said it was beyond repair and a new one would need to be sorted. Total cost of new machine was £239. Total costs requested by Smart Cover (to cover premiums, delivery/ disposal and over limit claim charge (stung by the small print there I guess) £166. I don't think so. My local appliance shop price matches and delivers/removes old unit as part of the service. Lesson learnt.”

Helpful Report

Posted 1 year ago

“Rip of insurance company, they are an absolute scam, at the time of claim they are saying I didn’t advise them I had an “American” fridge freezer. Firstly his was not a selectable option! Secondly I provided them with all the product details at the time of application and they did not advise any different. They are simply out there to rip you off at time of claim. They are asking me to pay £250 excess fee for a £225 toward the new product. Absolute scam avoid this company at all costs!”

Helpful Report

Posted 2 years ago

“Absolutely horrendous Company. Stay away, it has taken nearly 5 weeks and still no resolution. My dryer was condemned by an engineer and I'm still waiting for a suitable replacement been offered. You have to pay £41.50 for delivery and a month's cover money before they will order a new appliance. Customer service are absolutely terrible and don't get back to you or keep you informed you have to keep calling them. If I could give a no star review I would. DO NOT USE THIS COMPANY !!!!”

Helpful Report

Posted 2 years ago

“Would be a zero if I could. Reported faulty washing machine 3 weeks ago,failed promises on engineer visits,poor communication and numerous calls chasing updates.Finally agreed replacement and still waiting on delivery date,shocking service overall.”

Helpful Report

Posted 2 years ago

“Been waiting over 2 months to get a repair approved. Poor service. Going to cancel my policy.”

Helpful Report

Posted 2 years ago

“approved claim then no booking for tumble dryer. enginer After 7 phone cakes and promise to call back. still no booking 7 days. avoid this comonay”

Helpful Report

Posted 3 years ago

“Very fast appointment and the plumbing issue was resolved in one visit, I like the call service appointment confirmation system.”

Helpful Report

Posted 3 years ago

“I have had Smart Cover for 2 years now. They have fixed and replaced things without any strings attached. The people there are responsive and courteous”

Helpful Report

Posted 3 years ago

“Very pleased with my communications with firstly, Aaron who was very helpful, and then Steve who was able to confirm I was covered and arranged for plumbing engineers to call out to me. Steve then found a new drainage company for me when the first couldn't attend for 3 days. Very impressed with your customer service, thank you.”

Helpful Report

Posted 3 years ago

Smart Cover Insurance is rated 4.4 based on 754 reviews