Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd, Citibase, 42 – 44 Clarendon Road, Watford, Hertfordshire
Rating: 4.50

“Would give zero stars if possible. My fridge freezer has broken and I cannot get through by phone and emails ignored. I have been with this company for years and only ever had a washing machine replaced which took 6 weeks in total....this company used to be good and run properly with an answering customer services. Now it seem like one or two people ...Ive cancelled my DD now. AVOID GO ELSWHERE !!!!!”

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Posted 1 year ago

“Appalling company. Been with them for 2 years and recently had to make a claim due to a faulty boiler. Firstly they failed to respond to the engineer's request to order replacement parts. More importantly they then refused the claim on the basis the policy didn't cover worn or faulty parts! Shameful. Won't be using them again.”

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Posted 1 year ago

“Rip of insurance company, they are an absolute scam, at the time of claim they are saying I didn’t advise them I had an “American” fridge freezer. Firstly his was not a selectable option! Secondly I provided them with all the product details at the time of application and they did not advise any different. They are simply out there to rip you off at time of claim. They are asking me to pay £250 excess fee for a £225 toward the new product. Absolute scam avoid this company at all costs!”

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Posted 2 years ago

“Absolutely horrendous Company. Stay away, it has taken nearly 5 weeks and still no resolution. My dryer was condemned by an engineer and I'm still waiting for a suitable replacement been offered. You have to pay £41.50 for delivery and a month's cover money before they will order a new appliance. Customer service are absolutely terrible and don't get back to you or keep you informed you have to keep calling them. If I could give a no star review I would. DO NOT USE THIS COMPANY !!!!”

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Posted 2 years ago

“Would be a zero if I could. Reported faulty washing machine 3 weeks ago,failed promises on engineer visits,poor communication and numerous calls chasing updates.Finally agreed replacement and still waiting on delivery date,shocking service overall.”

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Posted 2 years ago

“approved claim then no booking for tumble dryer. enginer After 7 phone cakes and promise to call back. still no booking 7 days. avoid this comonay”

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Posted 3 years ago

“Very fast appointment and the plumbing issue was resolved in one visit, I like the call service appointment confirmation system.”

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Posted 3 years ago

Thank you so much for the 5-star review! We're really pleased to hear you've had a positive experience with Smart Cover. Our team works hard to make cover straightforward and to get help to our customers quickly when they need it, so it means a lot to know that came through for you. If there's ever anything we can help with, our support line is open 24/7. Thanks again for taking the time to share this — we're glad to have you with us. Best wishes, The Smart Cover Team

Posted 3 weeks ago

“I have had Smart Cover for 2 years now. They have fixed and replaced things without any strings attached. The people there are responsive and courteous”

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Posted 3 years ago

Thank you so much for the 5-star review! We're really pleased to hear you've had a positive experience with Smart Cover. Our team works hard to make cover straightforward and to get help to our customers quickly when they need it, so it means a lot to know that came through for you. If there's ever anything we can help with, our support line is open 24/7. Thanks again for taking the time to share this — we're glad to have you with us. Best wishes, The Smart Cover Team

Posted 3 weeks ago

“Very pleased with my communications with firstly, Aaron who was very helpful, and then Steve who was able to confirm I was covered and arranged for plumbing engineers to call out to me. Steve then found a new drainage company for me when the first couldn't attend for 3 days. Very impressed with your customer service, thank you.”

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Posted 4 years ago

Thank you so much for the 5-star review! We're really pleased to hear you've had a positive experience with Smart Cover. Our team works hard to make cover straightforward and to get help to our customers quickly when they need it, so it means a lot to know that came through for you. If there's ever anything we can help with, our support line is open 24/7. Thanks again for taking the time to share this — we're glad to have you with us. Best wishes, The Smart Cover Team

Posted 3 weeks ago

“Excellent value and service This is my third year with Policy Expert...Their claims team was first-class, efficient, and speedy. Great value for money”

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Posted 4 years ago

“This is my third year with Policy Expert...Their claims team was first class, efficient and speedy. Great value for money”

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Posted 4 years ago

“This company have been brilliant...when there is a need for a claim it’s sorted swiftly with no problem.”

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Posted 4 years ago

“i am using them for few years now and just switched insurance from another company and got further discount. The cover and claims experience was really good too.”

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Posted 5 years ago

“good service over all, i have used them for few years and never had increased there prove even after i claimed,”

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Posted 5 years ago

“have used Smart Cover for a number of years and really would highly recommend this company. Over the last few days I have had the pleasure of dealing with an extremely friendly and efficient chap by the name of Shane who has dealt with my dishwasher problem admirably. Initially they had an issue locating a part for the faulty dishwasher but then Shane came to the rescue and sorted the whole thing out by replacing the original dishwasher with a new one (like for like). True to their word Smart Cover honoured their insurance promise. Very impressive indeed. Many thanks.”

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Posted 5 years ago

“The customer service is amazing and they offer you best advice from buying to cancelling. I requested a cancellation for unforeseen circumstances and William has phoned me back straight away and cancell the policy without any hassle you might encounter when you do things like that.”

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Posted 5 years ago

“Very pleased with the service, and the engineer was pleasant and easy to talk to. Althought had to recall the engineer back after the first fix to the appliance as, although machine was now washing, after the cycle finished and shown END and lock light went out, an E01 message was on. Engineer came out again no problem now completely working well. Just one downfall, the time I was without my machine working.”

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Posted 5 years ago

“We moved from one insurer to Smart Cover a few years ago ( having never made a claim ) because we felt the cover was better and slightly cheaper. About 3 months ago,on fast spin, our washing machine started to make a noise like a jet aircraft taking off and getting worse each week. We decided to call Smart Cover for advice and spoke with a very professional lady called Denise. She organised,within a couple of days, a local investigation and the fitter ( who was also excellent ) confirmed the problem was serious and changed the parts there and then ! From the start is was speed and efficiency which really surprised us - well done Denise and the team”

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Posted 5 years ago

“After a complaint I was introduced to Mark and he was very good with his approach to my complaint and I am now happy with the conclusion”

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