Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Sleeps12.com Reviews

4.9 Rating 1,004 Reviews

99 %

of reviewers recommend Sleeps12.com

Company Reviews

Product Reviews

4.9

Based on 1,004 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sleeps12.com:

We work hard at Sleeps 12 to make sure your stay is the best ever. Come and spend time at our beautiful big cottages and houses; perfect for large group holidays, celebrations, hen weekends and corporate team building breaks or hospitality.

It’s all about having a relaxing time in gorgeous surroundings – time to unwind, to be together and make wonderful memories. Our big holiday houses aren’t just places to stay, they’re places to enjoy.

Visit Website

Phone:

01823 665500

Sleeps12.com 5 star review on 4th April 2024

Sleeps12.com 5 star review on 4th April 2024

Sleeps12.com 5 star review on 26th March 2024

Sleeps12.com 5 star review on 27th February 2024

Sleeps12.com 5 star review on 12th February 2024

Sleeps12.com 5 star review on 5th January 2024

Sleeps12.com 5 star review on 6th December 2023

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was initially some confusion about the final cost but this was sorted out . I found the staff very helpful. The property (Croftview) was outstanding and the caterer mentioned on the website (Flora Bartlett) created a wonderful meal for 30. If I planned another group weekend , I would certainly look at the Sleeps12 website”

Posted 1 year ago

Thank you for your feedback. We're so pleased you enjoyed your stay and hope to see you again soon.

Posted 1 year ago

“I was satisfied with my contact with the staff atSleeps12. There were one or two queries arising from the temporary change of website but the issues were resolved with a quick phone call. Would definitely use again.”

Posted 1 year ago

Thank you for your review, we hope to see you again soon!

Posted 1 year ago

“Great customer service, very friendly and helpful on the phone. House was amazing and everything went smoothly. Just took off one star as the week before we went I had an email from group stays to say we owed security deposit ( which we’d already paid) , but after a phone call they explained the company had a different name and they were in the process changing it, just made me a bit anxious”

Posted 2 years ago

Thank you for taking the time to leave us a review. We're glad we were able to rectify the issue for you and we hope to welcome you back soon.

Posted 2 years ago

“Always available to answer queries regards upcoming stays…a very good service.”

Posted 2 years ago

Thank you for your review war are pleased to hear that you were happy with our service.

Posted 2 years ago

“Great service and support. Thankyou.”

Posted 2 years ago

Thank you for your review and we hope that you will be using our service again.

Posted 2 years ago

“Very prompt and courteous service from booking, during and after. Lots of information sent regarding areas around and where to visit etc Would definitely use again”

Posted 2 years ago

We are glad we could be of help and look forward to seeing you again

Posted 2 years ago

“Good communications , kept informed of issues. Available for telephone conversations.”

Posted 2 years ago

“I would give 5 stars but last year(covid) was a bit short on communication when we didn't know if our holiday would be cancelled or moved to the following year (2021) Other than that it was great.”

Posted 2 years ago

Thank you for your review, hopefully next time you book we ensure you get a 5 star experience.

Posted 2 years ago

“This is the 3rd sleeps12.com property we have stayed in and again it was fabulous! Plenty of room for all our party, we love the fact that all rooms have en-suite facilities and it was clean and everything worked! Yes these properties can be a tad expensive but you get what you pay for and it’s a fab experience- living the dream for a week with your own pool, games room and beautiful views of the surrounding area! Wish we could book the sunshine though ☀️☀️🕶🕶”

Sleeps12.com 4 star review on 28th June 2021

Posted 2 years ago

Thank you for your review Lisa. I'm pleased you had such a lovely time at Holemoor Stables in Somerset.

Posted 2 years ago

“Fantastic family house. Would recommend it to our family and friends. For a holiday. Pool was beautifully warm.The only reason we gave the house four out of five. Is the lack of showers.”

Posted 3 years ago

Thank you.

Posted 3 years ago

“A lovely character house, which has a number of very useful facilities. The large communal spaces work really well, however lovely to also have the smaller lounges for a few quiet moments. Great to have the hot tub, with wonderful countryside views. There are also play facilities for children and a games room to suit various age groups. The only thing which would have improved it for us would have been some football goals in our garden, easier for us to supervise and fewer balls in the nettles.”

Posted 3 years ago

Thank you.

Posted 3 years ago

“We all very much enjoyed our stay at Dustings and there was plenty of room for all the grandchildren to have lots of fun together in the house. Good points were - 2 washing machines and tumble dryers, Aga (we have a Rayburn and our eldest daughter has an Aga), Plenty of space and a good games room. Ice dispenser was good along with a plentiful supply of cubes. Lovely big Hot Tub. The owners very helpful and hot tub checked for chemical levels. Bathrooms were good but no shaving points, lights over the mirror or shelves for kit. Areas needing improvement are: wardrobes in all bedrooms ( only a few had them), the Kitchen units were very tired and no storage space for dry foods. Also there was one knife short. Two kettles for a group of 16 would have been helpful as well as a big larder fridge. Our children would have liked more garden furniture but that was probably because the weather was brilliant and we all had lots of fun in the very large garden. PS one of the electrically operated Velux windows had no active controls and some blinds were broken. These minor things need sorting out to keep it up to scratch. Howard & Joan Gander”

Posted 3 years ago

Thank you for taking the time to leave your review. It is really important to us and we will pass on your comments to the owner for you.

Posted 3 years ago

“Enjoyed the break in general. Couple of areas could be improved. Neighbours clearly don’t want a holiday home next door and their dogs will bark very early. Builders also provide a lot of noise, almost to make a point. House itself was lovely and the garden was beautiful. Shame you can’t stay out past 11pm, but assume that is down to the neighbour issue above. Facilities were good. Really nice size and overall enjoyed the break.”

Posted 3 years ago

Thank you for taking the time to leave your review and letting us know about the neighbours, this really helps us going forward.

Posted 3 years ago

“Prompt response to queries.”

Posted 3 years ago

Thank you.

Posted 3 years ago

“Good”

Posted 3 years ago

Thank you.

Posted 3 years ago

“A lovely house and garden but a few problems. There is constant traffic noise and occasionally trains can be heard. The kitchen lacks many items, no coffee maker of any sort, no large teapot, no milk jug or sugar bowl, no potato peeler, no oven gloves, no wooden cheese board. The bath towels provided were very skimpy, one bath plug did not work, one curtain rail fell off the wall the first time the curtains were drawn, however the owner did come quickly and fix this. Several windows would not open, a nuisance in the hot weather. The gardens and the pool were great.”

Posted 3 years ago

Thank you for taking the time to leave your review, it is very much appreciated and enables us to make sure any issues that need addressing are done so promptly.

Posted 3 years ago

“Small issues quickly rectified. Settee needs urgently replacing most uncomfortable. Didn’t feel property had been deep cleaned as per govt COVID guidelines however once we settled in we had an enjoyable holiday in Foxcombe”

Posted 3 years ago

Thank you for taking the time to leave your review. I will pass this onto the owner and make sure any issues are dealt with.

Posted 3 years ago

“Great house with a seamless check in. We had a fabulous time at Otterhead House and the property was of a high standard. We particularly loved the cinema room, and the spaciousness in the house. The master bedroom above the kitchen commands spectacular views of the garden below and the surrounding countryside, through its floor to ceiling double aspect floor to ceiling windows. The location above the main kitchen did mean that whenever anyone was up late, or early below, the noise carried so i would recommend good earplugs and ...maybe less wine. What we particularly liked was the recommendations for additional services, which we used. Jackie's Cakes was AMAZING and plentiful for afternoon tea which we had delivered on arrival(would highly recommend this) and Marc Jerem came to the house and prepared the most delicious meal for us on our last night. Still craving the fish cakes... A stunning place.”

Posted 3 years ago

Thank you.

Posted 3 years ago

“This was our second family holiday with Sleeps12. It is difficult to find large properties to suit three generations within a large [and growing] family but both properties have been excellent. Spacious, with ensuite shower rooms and additional benefit of a heated pool and games room.”

Posted 3 years ago

Thank you.

Posted 3 years ago

“Efficient and friendly. System sends out notices that payments should have been made before they are actually due!”

Posted 3 years ago

Thank you.

Posted 3 years ago

«
1
2
3
»

Sleeps12.com is rated 4.9 based on 1,004 reviews