Skin Shop Reviews

Name: Skin Shop
Address: Unit 7–9 Romsey Industrial Estate, Greatbridge Road, Romsey,, Unit 7–9 Romsey Industrial Estate, Greatbridge Road, Romsey,, Hampshire
Rating: 4.77

4.8 Rating 6,542 Reviews

95 %

of reviewers recommend Skin Shop

4.8

Based on 6,542 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Skin Shop 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quite quick”

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Posted 1 week ago

“Good products but not great online account service”

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Posted 1 week ago

“I don't think it's good value for money. A very small tube with not much in.”

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Posted 1 month ago

“Product arrived promptly and nice packaging.”

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Posted 1 month ago

“They seem ok, products arrive on time and well packaged. I just hope there products start to work on me.”

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Posted 1 month ago

“Ok. They delivered promptly.”

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Posted 1 month ago

“Efficient customer service but product didn’t work.”

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Posted 1 month ago

“Good but very expensive ! Almost £28 for 2 bottles of shampoo at 250ml each”

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Posted 2 months ago

“I find the products really good, and they’ve kept the worst of my rosacea at bay for the last three years. However, the new subscription based purchase method isn’t flexible at all. You can only have one subscription at a time which would be fine if you bought one of their packages and got through each item at the same rate, which I don’t. I also buy across their ranges and it doesn’t allow this either. Of course, you can always buy the product not on subscription, but this costs a lot more. How about allowing multiple subscriptions? So 5 stars for the products and 1 star for the subscription based purchase method as it currently stands.”

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Posted 2 months ago

“I am pleased with the customer service. I would prefer not to have to have another subscription but the price has gone up if you don’t subscribe. This is a shame.”

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Posted 2 months ago

“I love the products they are just what my skin needed, but very disappointed that my recent order hasn't arrived yet, it was ordered on 4th of may it is now 13th, still no sign of it and no contact from Royal Mail!😖😖”

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Posted 2 months ago

“No problems. Easy to order items online. Delivery was pretty quick. I didn't find anywhere on my order form though to get the 10% off my first order, so I lost out.”

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Posted 2 months ago

“So far not sure,have not noticed anything different but it’s only been 3-4 days.should i be using the serum from day one? Thank you”

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Posted 2 months ago

“sjjtrnb srxujt tjfgn”

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Posted 2 months ago

“Delivered in good time”

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Posted 3 months ago

“Pricey and did not work”

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Posted 3 months ago

“Happy with my products”

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Posted 3 months ago

“I was under the impression that you only used natural ingredients.”

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Posted 3 months ago

“Service was good”

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Posted 3 months ago

“Just started to use it so don't really know if it's going to be good. Only problem I had one tube was burst”

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Posted 3 months ago

Skin Shop is rated 4.8 based on 6,542 reviews