Skin Shop Reviews

Name: Skin Shop
Address: Unit 7, Hampshire
Rating: 4.77

4.8 Rating 7,291 Reviews

95 %

of reviewers recommend Skin Shop

4.8

Based on 7,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Skin Shop 5 star review on 2nd July 2026

Diana Norris

Skin Shop 5 star review on 31st May 2026

Sally Mackenzie

Skin Shop 5 star review on 21st March 2026

Clare

Skin Shop 5 star review on 9th March 2026

Sally

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Find the website clunky. Don't like the ordering system at all. Subscription service doesn't work well, need to be able to skip but this option unavailable so have to cancel. Receive emails to say that delivery for subscription is due but it will be cancelled.. Very confusing. Shame because I do love the products the shopping experience does let the company down.”

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Posted 4 hours ago

“Product arrived a day late (I paid for quick delivery) and in a dented tin.”

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Posted 1 day ago

“Love the products, however I was very disappointed with their customer service this time. I ordered two products, one was in stock and one out of stock for about a month. I contacted them and got no reply. I contacted again and they said that it had said on the website that it wasn't in stock. I asked if they could send me the product that was in stock because I had ran out but they ignored me for a second time. So I had to go without for a while. Surely, knowing that I had ran out they could have sent it to me separately, especially as I have been a customer for years 😞”

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Posted 3 weeks ago

“I wish they wouldn't ship their products in a non recyclable Jiffy bag. There are plenty of alternatives which don't involve a plastic lining.”

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Posted 1 month ago

“I didn't have a good shopping experience. I received an email a day or so after ordering saying my order/subscription had been cancelled. I couldn't find my order/subscription online so I emailed to query it. I was told the cancellation email was a mistake & to send details of my order/subscription & they would check on it. I was then told that I didn't have an order/subscription on file. Emails were sent backwards & forwards until over a week later when the money showed as pending in my account & I was told that I had picked a "delayed " payment method? I don't recall this when paying & have never come across this before so I cancelled my subscription, my order had now been sent. I was very disappointed with the whole experience especially as I had carefully chosen this company based on its reputation & reviews, maybe I was just unlucky or maybe this "delayed" payment method needs to be highlighted or scrapped completely.”

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Posted 1 month ago

“Normally very good service. However more instruction as to how to access a recent offer would have helped me. A simple. "Enter 6 to receive 3 free tubes followed by the special offer code " would have made the ordering process clear.”

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Posted 2 months ago

“I was very hopeful that this gel would help the irritation round my eyes but as yet I have had no relief”

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Posted 2 months ago

“Great product but way too many emails”

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Posted 2 months ago

“I have been using Celafen for decades, and find it excellent for reducing knee pain. At one time, I could order 5 tubes, and the price per tube was reduced. Now, however, the price is only reduced if I agree to purchase the product every month, or every three months. I want to make a purchase when I need the product, not to have it delivered every month, or every three months.”

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Posted 3 months ago

“Order left Heathrow airport more than a week ago and no updates since then on why I haven't received my order.”

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Posted 4 months ago

“Extremely efficient with delivery, great products.”

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Posted 5 months ago

“Easy transaction and the item arrived quickly.”

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Posted 5 months ago

“I only really buy skin shop liquorice lip balm so can only review my experience of purchasing that. The website is very easy to navigate and ordering is equally easy. I like being able to pay with Apple pay so I don’t have to enter card details or use PayPal. Products are quite expensive but last absolutely ages so are therefore economical.”

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Posted 6 months ago

“My orders generally arrive in a decent time for an international order. And I really enjoy their items. But I don't like how often they clear your reward points. Due to exchange rates and shipping costs I usually do a big order roughly every year or so depending on how quickly I'm going through them. But there's been a few times now that my reward points have been removed/cleared because I didn't claim them quick enough. It'd be a lot better and much more helpful to customers who don't or can't order very regularly to just keep the points on their accounts until they use them. Also the fact that they've changed the way you can order to get discounted costs per item. I used to be able to do a large order and get each tube for a lower price. But they've changed it to a subscription based ordering process to be able to get the cheaper prices for items. So now if I want the cheaper price per item I have to commit to a monthly or quarterly reoccurring order.. Which, with the constantly changing exchange rate and the international shipping costs makes that option almost unusable.”

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Posted 7 months ago

“Im not able to use product as reacted to it, however delivery was really quick.”

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Posted 7 months ago

“Haven’t need to interact with Skin Shop directly but hoping they honor their money back guarantee if the product doesn’t work.”

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Posted 7 months ago

“Hi. I feel that just the concealer alone does not "do the trick." And that it is better to use all of your products.But I only wanted a concealer. I have a very red nose that could be rosacea, or allergy? The consistency of the concealer means it does not remain on my nose very long. The product hides the redness somewhat, but almost gives it a blue look. Not sure which hue is best - red or blue!!!! And the green pigment stays in the nasal folds. I had been using rosalique,which is a slightly thicker consistency. This product advertising was very persuasive, but I doubt I would repurchase. Thanks for your interest.”

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Posted 8 months ago

“I would like to cancel my subscription because I have had an allergic reaction to the shampoo. My scalp is extremely itchy. I would appreciate a quick response. Thank you.”

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Posted 8 months ago

“I find the amount you get for your money is poor. Should be a bigger tube for the same price”

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Posted 8 months ago

“Really great products. However, I do think they are too expensive.”

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Posted 9 months ago

Skin Shop is rated 4.8 based on 7,291 reviews