Skin Shop Reviews

Name: Skin Shop
Address: Unit 7–9 Romsey Industrial Estate, Greatbridge Road, Romsey,, Hampshire
Rating: 4.79

4.8 Rating 5,172 Reviews

95 %

of reviewers recommend Skin Shop

4.8

Based on 5,172 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Skin Shop 5 star review on 18th March 2024

Anonymous

Skin Shop 5 star review on 6th March 2024

Cheryl

Skin Shop 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would have been nice to have been told that it was out of stock before I purchased the item as it took ages to arrive. I could have bought from someone else and had it sooner as I was running low of my old cream.”

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Posted 4 weeks ago

“I've bought and have been using the Clarol complete care pack for my menopausal spots. I've never felt so dry and wrinkly and uncomfortable in my own skin. I've bought some Kalme which is suggested to help with any dryness. Not a jot of difference. What a waste of money. I currently don't want to be seen in public!”

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Posted 1 month ago

“Paid for next day delivery on the Thursday received my item on Monday not what I call next day delivery .”

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Posted 2 months ago

“Love the kalme range it has helped my rosacea immensely but the customer services and the website are both faulty and not very nice at all. If the products weren't as good I would shop with them again”

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Posted 3 months ago

“Hi, I am actually really disappointed with the products. Having read such positive reviews on how these products helped with eye eczema I was hopeful it would ease mine. 9 days in and it has not helped at all.”

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Posted 4 months ago

“These comments have nothing to do with the products I have bought but concerning my inability to use the credit/vouchers I have collected to off set the total cost.!I tried without success. In fact the credit/vouchers were used and so disappeared but not to offset the total cost. So they have been wasted. I tried to complete the form on line but once again without success. So very disappointing.”

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Posted 5 months ago

“The site itself denied me my discount on my first purchase. I would not have bought from them had I known I’d have to pay full price on an already expensive product.”

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Posted 5 months ago

“The product I bought didn't work for me but the delivery to Ireland was quick so giving two star for that alone but product zero.”

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Posted 5 months ago

“This is a good product but it took over a month to reach me with an additional week on top because the machinery had seized up! I had placed my order in good time. I had some cream left which under normal circumstances would have been enough until I received my order but I had to ration it and it ran out before the order arrived. Unfortunately, I will not be ordering this item again due to the unreliable availability issues.”

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Posted 7 months ago

“Brilliant product with fast delivery. However, when emailing Skin Shop regarding an issue I got no response.”

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Posted 7 months ago

“The products arrived quickly and were well packaged. Unfortunately they didn't help my eczema around my eyes.”

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Posted 9 months ago

“Service great. Need more warnings on products.”

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Posted 10 months ago

“I HAVE RED NOSE SKIN TROUBLE AND WHEN PUT CREAM ON THE NOSE MY EYES BURN MAKING ME NOT PUT CREAM. I WANT TO USE IT AT NIGHT WHEN MY EYES CLOSE.”

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Posted 1 year ago

“They sent the wrong product. I ordered the hydrosil eye gel and they sent me the lipq lip gel.”

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Posted 1 year ago

“Unfortunately, this didnt help at all”

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Posted 1 year ago

“Well it has not helped at all my eyes are up more now than there were wont be put it on again thanks”

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Posted 1 year ago

“While I had no issues with the service aspect of this company, items were delivered and everything was as it should be. The products themselves however, while supposed to be aimed to help with more specified issues, didn’t work at all and if anything made my issues worse. I would not recommend their products sadly.”

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Posted 1 year ago

“Placed the order over 3 weeks ago.... ain't seen nothing yet... says it is transit!!! I am sure they are decent products.. hopefully they will arrive eventually.”

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Posted 1 year ago

“Sorry but having had major issues with eyes using so many different products thought this was the one. Suffered from puffy red dry skin on eyes used 3 times eyes are now very red and puffy!! Will not use again”

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Posted 1 year ago

“Disappointed when goods arrived very small”

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Posted 1 year ago

Skin Shop is rated 4.8 based on 5,172 reviews