Skin Shop Reviews

Name: Skin Shop
Address: Unit 7–9 Romsey Industrial Estate, Greatbridge Road, Romsey,, Unit 7–9 Romsey Industrial Estate, Greatbridge Road, Romsey,, Hampshire
Rating: 4.78

4.8 Rating 6,331 Reviews

95 %

of reviewers recommend Skin Shop

4.8

Based on 6,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Skin Shop 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shampoo itself is brilliant, seems to be the only shampoo that helps me with my fight with psoriasis. Only thing I can say that’s negative is the price of it & shipping. It cost me almost £15 just for 1 bottle”

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Posted 3 months ago

“Underwhelming”

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Posted 4 months ago

“Product good, but only received half a tube as the packaging not good sturdy enough and the lid had got jarred askew and product all squeezed out in package.”

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Posted 4 months ago

“Great product, but the service fell short of expectations. Website promised a refund of £3.20 after I made a purchase (if I signed up to the website). Never received the refund, and agent is unwilling to help without screenshot. I offered to buy a new product again, so I could go through the process and take a screenshot as long as the order could be cancelled, and I wouldn't be charged, but again, unwilling to help.”

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Posted 4 months ago

“I had high hopes of this serum but it hasn't helped me at all. The red patches on my cheeks and chin have more than doubled in size, in fact most of my face goes red when I put this seerum on, forehead as well. It doesn't burn like a lot of products on my skin so I can't understand why it all goes red.”

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Posted 6 months ago

“Disappointing. 3 tubes sent loose in a padded bag. The tubes don't have foil hygiene caps on. Clearly somewhere the bag has been roughly handled & a tube has opened (no obvious air leaks, splits or holes in the tubes) & gunked its contents all over the bag & other tubes. The bag glue has come unstuck & arrived at mine fully opened with personal hygiene products spilling out, but hey ho. Emailed customer services who came across as a bit attitude-y & trying to do as little as possible to fix the issue. At heart, it's down to cheapskate packaging on their part & they surely know it. Not impressed & won't be rushing to use them again, that's for sure.”

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Posted 6 months ago

“I’m sure this won’t be published as I’ve already been on Google reviews and you only post the good ones. Awful customer service, products have irritated my skin rather than work. Would no buy anything again due to your service”

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Posted 8 months ago

“There is good information about each product and it's easy to order. Whenever I spoke to the staff on the phone (in the past) they were friendly and helpful. Quick delivery also.”

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Posted 8 months ago

“I cannot write a review because I have not received my order of 27 April....6 May...still waiting”

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Posted 11 months ago

“It's the first time I've used this product n I was hoping it wld of helped, my scalp has been very Itchy for a while so thought I'd give this a try but I think it's making it even more itchy, sorry but thought this wld of worked.”

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Posted 11 months ago

“It would have been nice to have been told that it was out of stock before I purchased the item as it took ages to arrive. I could have bought from someone else and had it sooner as I was running low of my old cream.”

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Posted 1 year ago

“I've bought and have been using the Clarol complete care pack for my menopausal spots. I've never felt so dry and wrinkly and uncomfortable in my own skin. I've bought some Kalme which is suggested to help with any dryness. Not a jot of difference. What a waste of money. I currently don't want to be seen in public!”

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Posted 1 year ago

“Paid for next day delivery on the Thursday received my item on Monday not what I call next day delivery .”

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Posted 1 year ago

“Love the kalme range it has helped my rosacea immensely but the customer services and the website are both faulty and not very nice at all. If the products weren't as good I would shop with them again”

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Posted 1 year ago

“Hi, I am actually really disappointed with the products. Having read such positive reviews on how these products helped with eye eczema I was hopeful it would ease mine. 9 days in and it has not helped at all.”

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Posted 1 year ago

“These comments have nothing to do with the products I have bought but concerning my inability to use the credit/vouchers I have collected to off set the total cost.!I tried without success. In fact the credit/vouchers were used and so disappeared but not to offset the total cost. So they have been wasted. I tried to complete the form on line but once again without success. So very disappointing.”

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Posted 1 year ago

“The site itself denied me my discount on my first purchase. I would not have bought from them had I known I’d have to pay full price on an already expensive product.”

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Posted 1 year ago

“The product I bought didn't work for me but the delivery to Ireland was quick so giving two star for that alone but product zero.”

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Posted 1 year ago

“This is a good product but it took over a month to reach me with an additional week on top because the machinery had seized up! I had placed my order in good time. I had some cream left which under normal circumstances would have been enough until I received my order but I had to ration it and it ran out before the order arrived. Unfortunately, I will not be ordering this item again due to the unreliable availability issues.”

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Posted 1 year ago

“Brilliant product with fast delivery. However, when emailing Skin Shop regarding an issue I got no response.”

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Posted 1 year ago

Skin Shop is rated 4.8 based on 6,331 reviews