Skin Shop Reviews

Name: Skin Shop
Address: Unit 7, Hampshire
Rating: 4.77

4.8 Rating 6,945 Reviews

95 %

of reviewers recommend Skin Shop

4.8

Based on 6,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Skin Shop 5 star review on 22nd February 2026

Anonymous

Skin Shop 5 star review on 8th October 2025

Sally

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products have not arrived. Happy to review once received. I expect the products will be good as previously ordered items here but sadly not arrived.”

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Posted 2 months ago

“Very dry and it’s not matching with skin tone it’s look like green colour”

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Posted 3 months ago

“Took extremely long to come and irritated my skin. Now returning. Hope it doesn't take as long to return.”

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Posted 3 months ago

“Would not recommend disappointing”

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Posted 4 months ago

“Didn’t ship my order, only shipped it when I chased it, didn’t offer a refund or quick delivery once theyd realised they hadn’t sent it. When I queried this they said they couldn’t send it any quicker - which is ridiculous when a quicker option is available on their website. As a bare minimum any other company would have refunded the delivery cost - I paid £3.95 for 48 hour delivery and it took 8 days.”

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Posted 6 months ago

“Haven’t received my order yet. Ordered on 03/06/2025 it’s now 12/06/2025. Would not have ordered if I knew it would take this length of time as I wanted to try product before my holiday this Friday”

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Posted 8 months ago

“I stil havent recved this and they have taken the money and asked for a review :-). Brilliant !!!!”

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Posted 8 months ago

“Being in UK did not help my situation, I needed immediate relief and had to wait close to two weeks for my package to arrive.”

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Posted 8 months ago

“Very poor customer service with regards to a return and refund. No follow up as to if they had received the items back or issued a refund and have to pay to return the products even though they caused extreme irritation to the eye area it is designed to be applied to. I would not recommend there products or services. If you suffer from dry eyes try Aveeno Face Calm+Restore Triple Oat Serum 30ml for £10 it’s worked amazingly well with no issues in just two weeks this company should be avoided.”

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Posted 9 months ago

“I would be careful using this cream please take time & talk to pharmacist or a doctor before applying this near eye area As I unfortunately got a bad reaction my eyelids got worse and eyelash area got swollen”

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Posted 11 months ago

“I didn’t get what I wanted”

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Posted 1 year ago

“The product did not do what it claimed to do.”

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Posted 1 year ago

“Can’t review as not used yet sorry”

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Posted 1 year ago

“Would not use again”

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Posted 1 year ago

“Products excellent, costomer service - not so much. I forgot to put a second item in my basket at 70% off and emailed them. They would not add it to my orde and allow me to pay the extra. They told me to cancel entire order, get a refund, re-order and pay again. I have MS. Just the one brain cell that day, just enough to do the order. I had to forego my 70% off lip Q set. Spent a fortune with them over the years & they would not help.”

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Posted 1 year ago

“Unfortunately this made my psoriasis so much worse. My scalp is more dry and itchy than it ever has been. I’ve had to stop using it as I couldn’t cope with the amount of flakes it produced.”

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Posted 1 year ago

“Caused drying and reddness to worsen paid shipping to receive and I have to pay to return.”

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Posted 1 year ago

“I have not received my order yet”

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Posted 1 year ago

“Very small tube for the cost. Unfortunately, I did not notice any difference or relief after using Hydrosil Dry Eye Gel.”

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Posted 1 year ago

“I never received this product.”

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Posted 1 year ago

Skin Shop is rated 4.8 based on 6,945 reviews