Skin Shop Reviews

Name: Skin Shop
Address: Unit 7, Hampshire
Rating: 4.77

4.8 Rating 6,733 Reviews

95 %

of reviewers recommend Skin Shop

4.8

Based on 6,733 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Skin Shop 5 star review on 8th October 2025

Sally

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took extremely long to come and irritated my skin. Now returning. Hope it doesn't take as long to return.”

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Posted 3 days ago

“Would not recommend disappointing”

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Posted 1 month ago

“Didn’t ship my order, only shipped it when I chased it, didn’t offer a refund or quick delivery once theyd realised they hadn’t sent it. When I queried this they said they couldn’t send it any quicker - which is ridiculous when a quicker option is available on their website. As a bare minimum any other company would have refunded the delivery cost - I paid £3.95 for 48 hour delivery and it took 8 days.”

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Posted 2 months ago

“Haven’t received my order yet. Ordered on 03/06/2025 it’s now 12/06/2025. Would not have ordered if I knew it would take this length of time as I wanted to try product before my holiday this Friday”

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Posted 4 months ago

“I stil havent recved this and they have taken the money and asked for a review :-). Brilliant !!!!”

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Posted 4 months ago

“Being in UK did not help my situation, I needed immediate relief and had to wait close to two weeks for my package to arrive.”

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Posted 4 months ago

“Very poor customer service with regards to a return and refund. No follow up as to if they had received the items back or issued a refund and have to pay to return the products even though they caused extreme irritation to the eye area it is designed to be applied to. I would not recommend there products or services. If you suffer from dry eyes try Aveeno Face Calm+Restore Triple Oat Serum 30ml for £10 it’s worked amazingly well with no issues in just two weeks this company should be avoided.”

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Posted 5 months ago

“I would be careful using this cream please take time & talk to pharmacist or a doctor before applying this near eye area As I unfortunately got a bad reaction my eyelids got worse and eyelash area got swollen”

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Posted 7 months ago

“I didn’t get what I wanted”

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Posted 8 months ago

“The product did not do what it claimed to do.”

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Posted 9 months ago

“Can’t review as not used yet sorry”

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Posted 9 months ago

“Would not use again”

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Posted 9 months ago

“Products excellent, costomer service - not so much. I forgot to put a second item in my basket at 70% off and emailed them. They would not add it to my orde and allow me to pay the extra. They told me to cancel entire order, get a refund, re-order and pay again. I have MS. Just the one brain cell that day, just enough to do the order. I had to forego my 70% off lip Q set. Spent a fortune with them over the years & they would not help.”

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Posted 10 months ago

“Unfortunately this made my psoriasis so much worse. My scalp is more dry and itchy than it ever has been. I’ve had to stop using it as I couldn’t cope with the amount of flakes it produced.”

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Posted 11 months ago

“Caused drying and reddness to worsen paid shipping to receive and I have to pay to return.”

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Posted 11 months ago

“I have not received my order yet”

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Posted 11 months ago

“Very small tube for the cost. Unfortunately, I did not notice any difference or relief after using Hydrosil Dry Eye Gel.”

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Posted 1 year ago

“I never received this product.”

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Posted 1 year ago

“Mal el envio a ESPAÑA no pasa la aduana sin pagar el doble de lo que me cuestas los productos, no lo voy a pagar y no recivire mis articulos ... no recomiendo esta empresa para comprar nada dicen que los gastos de aduana estan cubiertos pero no !”

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Posted 1 year ago

“Has not helped my skin at all”

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Posted 1 year ago

Skin Shop is rated 4.8 based on 6,733 reviews