skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,839 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,839 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

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03333 01 01 01

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skiddle 5 star review on 14th August 2025

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“easy to use, took literally minutes to buy my tickets”

Helpful Report

Posted 6 years ago

Hi Kelly, Thanks for taking the time to leave a review. I'm glad you found it easy to book your tickets because here at Skiddle we strive to offer the smartest way to discover music events you love! Please don't hesitate to get in touch to let us know if there's anything at all that would turn your 4-star review into a 5-star review? Thanks in advance & enjoy the event! Max

Posted 6 years ago

“it was very easy...on my phone. When it came to my computer it would ask me to select tickets then say sold out, i tried three times. Then went to my phone and that did the trick. Try and sort out computer format as you will end up losing customers if they think you have sold out.”

Helpful Report

Posted 6 years ago

Hello Chloe, Thank you for taking the time to leave a review and I'm sorry to hear you had issues completing your purchase. So that I can look into this further for you, please can you get in touch to provide me with the time that you tried to purchase on your computer and which browser? Once we have this, our technical team can put a trace on the attempted transactions to pinpoint the issue. For future purchases, you can also always give our friendly customer care team a call on 03333010101 if you're experiencing technical issues and they'll be more than happy to offer advice. Thank you in advance! Kind regards, Max

Posted 6 years ago

“I booked tickets for festivel 2019 , unaware my husband had booked them , we had a great day, I enjoyed , true order and a few of the other act's that came on before them , my kind of music . Did,nt know what to expect , and was a bit scared in case any trouble broke out , as i'm recovery from a Brain tumour , but it was a very well organised .”

Helpful Report

Posted 6 years ago

Hi Janet, Thank you for taking the time to leave a review and I'm so glad to hear that you enjoyed the event! We were also really touched by your story and after what you've been through, you really deserved to have an amazing time! Props to the husband for surprising you and for choosing the best ticket agent to book the tickets through. All the best Max

Posted 6 years ago

“No problem with the booking, but Im old fashioned and pefare a proper ticket in the post !! I still print off the email and take it with me in case my name isnt on the list when I get to the venue !!!😀”

Helpful Report

Posted 6 years ago

Hello John, Thank you for taking the time to leave a review and I'm glad to hear the booking went smoothly. I can understand your preference for physical tickets, however, ticket delivery method is determined by the promoter when they list the event. Therefore, it's something we have no control over I'm afraid. If you'd like to produce a ticket at the event or to have something to keep as a memento then you can always print off a physical copy. Just head to the following link for further guidance on how to do this https://help.skiddle.com/hc/en-us/articles/360005129871-How-do-I-print-my-ticket- I hope that this information helps in the future! Thanks Max

Posted 6 years ago

“Recieved good customer service and regular updates to resolve a ticket issue”

Helpful Report

Posted 6 years ago

Hello Tracey, Thank you for taking the time to leave your review and I'm sorry to hear that you had issues with your booking experience. Your query had been referred over to my line manager and after speaking with my colleague, I believe that the issue has now been rectified as it had been identified as a genuine mistake. Kind regards, Abbie

Posted 6 years ago

“Well to order the tickets was fine, quick and easy, but I haven't received any tickets yet”

Helpful Report

Posted 6 years ago

Hello Gabriele, Sorry to hear this! I'm keen to get this rectified for you so I've just tried to give you a call to see if your tickets have come through yet. I have resent your ticket collection email so please check your email inbox and junk folder, just in case it's been received there. If it still isn't showing then please don't hesitate to give us a call on 03333 010101. It's also worth noting that your ticket link can be resent at any time by heading to skiddle.com\orders Thank you again for leaving a review. I hope you enjoy the event this weekend and the sun comes back out for you! Kind regards, Courtney

Posted 6 years ago

“Easy and quick”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time out to leave a review of the skiddle service received. We are always striving to be the best in the ticketing world, so if there is anything you think of that could make your 4 star review in a 5 star reviews, we would love to know! Kind regards, Courtney

Posted 6 years ago

“Decent ticket site, everything relatively straightforward. As usual there are unwanted additional charges but at least Skiddle is upfront about them. Happy to use this site again.”

Helpful Report

Posted 6 years ago

Hello Ian, Thank you for taking my call just now. The booking fee is the margin that Skiddle apply in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, profit and a few tea bags for staff brews, we won't lie! We will always do our best to keep the booking fee to a minimum so that you're paying as little as possible for your event tickets. I hope that this information has helped and you enjoy the event in December! Kind regards, Courtney

Posted 6 years ago

“easy to use & print off tickets”

Helpful Report

Posted 6 years ago

Hello Bernard, Lovely to speak to you just now and thanks for your feedback. It's always great to hear we're doing a good job! Thanks again for taking the time to leave a review. I hope you and the family enjoy the event! Kind regards, Courtney

Posted 6 years ago

“Once I accepted Skiddle was OK, it went smoothly and easily, even though I am in my eighties”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave us a review. We are so happy that you have accepted us - Welcome to the Skiddle family! Hope to see you booking more tickets and maybe gifting us with a 5-star review in the future. Kind regards, Courtney

Posted 6 years ago

“First time I've used skiddle, no problems, quick and easy to use”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for taking the time to leave a review of your experience purchasing tickets through the Skiddle website. I am glad to hear that you found everything quick and easy and we hope you return soon. We'd love to make your next visit a 5-star experience! Kind regards, Courtney

Posted 6 years ago

“Was easy to book”

Helpful Report

Posted 6 years ago

Hello Nikky, Thank you for taking the time to leave a review today. As much as we really appreciate you rating us 4 stars, we are always striving to be the best and would love to make it 5. Is there anything in particular that you could recommend to us to help make your buying experience more customer friendly? We are always open to new ideas! Kind regards, Courtney

Posted 6 years ago

“fairly easy to use, but didn't print barcodes on tickets, so had to reprint all six tickets”

Helpful Report

Posted 6 years ago

Hello George, Thank you for leaving a review for us. This can happen on rare occasions if you print the ticket as a document or an image and can be rectified by changing your printer settings. Alternatively, I find accessing tickets via the Skiddle app easiest as there's no need to print anything out. I'm glad to hear you've managed to print them off with the barcode now and I hope you enjoy the show! Kind regards, Courtney

Posted 6 years ago

“Great service, very fast getting the tickets on an email, but sadly i am unable to get them onto my phone, would have been good to have been able to get them printed off, but now im stuck, cant really take a laptop to the gig.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review. Don't worry, you can still print the tickets off. You can do this directly from your email confirmation. This FAQ will be able to guide you a little bit more: https://help.skiddle.com/hc/en-us/articles/360005129871-How-do-I-print-my-ticket- Hope this helps you now and in the future! Kind regards, Courtney

Posted 6 years ago

“it was fine, no problems encountered.”

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Posted 6 years ago

“Very good service fro start to finish”

Helpful Report

Posted 6 years ago

Hi there, Thanks for the 4 star review and positive feedback! Here at Skiddle, we are always looking to make the experience of buying tickets as fast and stress free as possible so if anything we could do to get a 5th star then please do let us know. Once again thanks for using Skiddle for your ticketing needs and I hope you enjoy the event. Thanks Max

Posted 6 years ago

“Good service”

Helpful Report

Posted 6 years ago

Hello! Thank you for taking the time to submit your review. At Skiddle, we are always striving to give our customers the best experience. Please don't hesitate to get in touch to let us know if there's anything in particular that we could do to reach 5-stars in the future. Thanks again for using Skiddle for your ticketing needs! Kind Regards Shelby

Posted 6 years ago

“Scored 4* with me very easy to use but no payment option for PayPal as I don't like putting my card details into anything on the internet”

Helpful Report

Posted 6 years ago

Hi there, Thanks for taking the time to leave your review! I have just tried to give you a call to discuss the points raised but unfortunately wasn't able to get through. We don't use PayPal as a payment method as the funds for each order are paid directly to each independent event promoter and unfortunately, this platform does not offer us the ability to refund individual transactions should your event be cancelled/postponed. It is our endeavour to make purchasing your tickets without PayPal just as simple and secure as possible which is why we will only ask for the minimum amount of information required by the event organisers to process your ticket order. (something about our secure server technology - link them here? https://www.skiddle.com/basket/security.php) It might also be worth knowing that we do offer Apple Pay and Android Pay within the Skiddle app which is safe (and super easy) to use when purchasing any future tickets! I hope this information helps clarify the matter and if there is anything else I can assist with please do let me know! Kind Regards, Shelby

Posted 6 years ago

“This was the first time I used Skiddle services and I was pleased”

Helpful Report

Posted 6 years ago

Hello! Thank you for taking the time to write a review. At Skiddle, we are always striving to give our customers the best experience. Please, could you tell me what would have made your experience 5 stars? Kind Regards Shelby

Posted 6 years ago

“Website was really user friendly no issues”

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Posted 6 years ago

skiddle is rated 4.4 based on 25,839 reviews