Simply Bearings Group Ltd Reviews

Name: Simply Bearings Group Ltd
Address: Simply Bearings Ltd Halton House Greenfold Way, Leigh
Rating: 4.95

5.0 Rating 27,897 Reviews

100 %

of reviewers recommend Simply Bearings Group Ltd

Company Reviews

Metrics

Info

5.0

Based on 27,897 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Simply Bearings Group Ltd:

With £25M of stock available we are the biggest online distributor of bearings and associated products. We focus on first class customer service.

Visit Website

Phone:

01942269837

Email:

support@simplybearings.co.uk

Location:

Simply Bearings Ltd Halton House Greenfold Way
Leigh
WN7 3XJ

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Simply Bearings Group Ltd 5 star review on 5th March 2024

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The housed bearing I ordered was not as expected. After 3 calls made and none of the promised return calls or emails received I decided to take by business elsewhere.”

Helpful Report

Posted 3 years ago

Hi Karl. Thank you for taking the time to review your recent purchase and i'm sorry the product you ordered online was incorrect. Our records show that we have completed a return on our site for you but have not yet received the incorrect part back. Please feel free to return the product for a full refund as this falls within our 90 day returns policy. Should you need any more advice please contact Richard or Christian in our Technical department who will be more than happy to help you.

Posted 3 years ago

“very good stock on time prompt delivery can be a little dear but you cant have it all ways!”

Helpful Report

Posted 4 years ago

Hi Leonard, i'm happy you feel you had a good level of service from us, maybe good enough for more than a 1 star? Please feel free to contact us at support@simplybearings.co.uk if you have any questions.

Posted 3 years ago

“Fantastic service. Less than 24 hours delivery to NE Scotland.”

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Posted 4 years ago

“was not the same belt as described”

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Posted 4 years ago

“I have never purchased from Simply Bearings, but have an email similar to somebody who did. I informed them by email and never even received an acknowledgement. Then they ask me to leave a review! You can't fix stupid.”

Helpful Report

Posted 4 years ago

“Still haven't recieved my item ordered before Christmas”

Helpful Report

Posted 4 years ago

Hello Mark. Thank you for your review. We do not appear to have received any correspondence from yourself regarding this delivery before this review was placed. Royal Mail are showing it as having been delivered to your address at 10:50 am on 31st December. It would have been small enough to be pushed through your letterbox. Please can check, and let us know. Regards, Kelly

Posted 4 years ago

“Simply bearings are simply brilliant.”

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Posted 4 years ago

Hi Richard. Thanks for the great feedback. Glad your happy with your recent O ring order. Brilliant enough for more than 1 star?

Posted 4 years ago

“I was not happy with the quality of the bearings. The bearings I received were not the same ones in the picture on the website.”

Helpful Report

Posted 4 years ago

Hello Paul. Thank you for your review. We do not appear to have received any correspondence regarding this from yourself. We would always ask that our customers contact us with any issues at the first opportunity, so that we can remedy it. Regards, Kelly

Posted 4 years ago

“I still haven't received my bearings I want a refund”

Helpful Report

Posted 4 years ago

Hello. Thank you for your review. We do not appear to have received any communication from yourself prior to this review. We always ask our customers to call us in the first instance if there appears to be a problem. Unfortunately, we cannot sort it if we do not know about it. I have checked with Royal Mail, and your item is showing as having been delivered on 27/7/19 at 08:39 am. Regards, Kelly

Posted 4 years ago

“Haven't received the order, emailed the sales team 2x, got no response, but then they prompted me for a review so here it is. It would be great if you would read your emails or even better, deliver the orders after 3 weeks. Order Number - 5684445”

Helpful Report

Posted 4 years ago

Hi. Thank you for your review. I have searched your email address on our support suite, and we have not received any correspondence from the address shown on your screenshot. We reply to every email we receive. I have also checked our call recordings, and again, we have received no contact from the phone number on your account. I have looked at the delivery information with Royal Mail, and they delivered your item on 24-06-2019 at 8:48 am. Regards, Kelly.

Posted 4 years ago

“Hello. I am trying to obtain invoice for an order I have placed and I have no response for the last 2 weeks, therefore I am marking it poor for customer service. Thank you for opportunity to share feedback.”

Helpful Report

Posted 4 years ago

Hello. Thank you for your comments. I have searched all through our emails and phone calls, and we do not have any record of any communication from yourself. We pride ourselves on our customer service, and always deal with invoice enquiries immediately. Please can you call or email us with the invoice number that you require, and we will forward it to you. Thanks, Kelly

Posted 4 years ago

“Very happy to write a very positive response upon receipt of my order”

Helpful Report

Posted 4 years ago

Hello Mr Birkett. Thank you for your review. I can see from the notes on your order, that you have sent an item back for an exchange. I can confirm that we have not yet received the returned item back, so cannot process the exchange. Please may I ask that you email or ring us, and tell us how and when you sent the item back? Thank you. Kind regards, Kelly

Posted 4 years ago

“Waited a fortnight for a small order and still no sign of it. Very poor service.”

Helpful Report

Posted 4 years ago

Hi Ian. I am sorry that you do not appear to have received your order via Royal Mail. Your order was dispatched on 15th April. We would have preferred you to let us know if you haven't received your items before placing a negative review. If you do not tell us, we do not know. I have sent a private email to you. Regards, Kelly.

Posted 4 years ago

“Why do I get bothered with requests for reviews? I just wanted to buy something, not waste my precious time spouting fictitious nonsense.”

Helpful Report

Posted 4 years ago

Hi. I am sorry that you are feeling this way about being asked to review us. Our customer reviews are very helpful to us, as they give us an indication of how we are performing, and how we can improve our service. I have ensured that you do not receive any further requests to review us. Kind regards, Kelly.

Posted 4 years ago

“ordered SOFT STEEL BALL received hardened ball bearings absolutely useless thank you for your reply they were not soft steel balls we were unable to drill them or even machine them with a milling cutter I will definitely never use you or your products again”

Helpful Report

Posted 5 years ago

Hello. Thank you for your review. We are sorry to hear that you are not satisfied with the items you have received. As stated on our website: 'Although considered a soft ball, they have a hardness to 105 B (Brinell Scale).' - Soft Steel balls are required to have a degree of hardness so that they can be easily drilled, machined and welded. Please do not hesitate to contact me if I can be of any further help with this matter. Regards, Kelly

Posted 5 years ago

“Used this company several time they are the best good knowledge of your needs and offer a first class service, well done.”

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Posted 5 years ago

“What went wrong is asking for problems to be solved before the review is added! So you only want good reviews? How is that supposed to help, the notion of reviews is to highlight any problems and be honest in assessment. I have not had any problems with your service, except for this. So if you decide to 'moderate' this review I'll know your motive is pure marketing, not producing the truth.”

Helpful Report

Posted 6 years ago

Hello Sir. Thank you for your feedback. It seems you have given us a negative review based on the fact that you didn't want to be asked to review us. May I respectfully point out that we have over 40 people working here that rely on customers passing good or bad feedback so that we can gauge how well we perform, as well as giving other potential customers an opportunity to decide whether to choose us. Therefore, reviews are very important to us. However, I understand that not everybody wants to be bothered, so for that I apologise, and assure you that we will not ask you to review us again. Kind regards, Kelly

Posted 6 years ago

“Delivery took WELL over a week, I have a business to run, could have got delivered next day locally, held up production!”

Helpful Report

Posted 6 years ago

Hello David Thank you for taking the time to add a review of your purchase. We are sorry to hear that you are dissatisfied with the delivery timescale. The option that was chosen was the 2-7 Working Day Delivery option which will normally be delivered within 7 working days. You order was delivered in 8 working days and this is due to a stock discrepancy within our warehouse. We did attempt to contact you via telephone and email to advise of the potential delay however we appear to have had no reply to the communications. We have taken steps to ensure that this type of situation does not arise again so I can confidently say that you are very unlikely to see these delays on any future orders. Furthermore for future reference, if you are in need of an urgent delivery, we do offer faster delivery options such as 1-2 Working Day and Next Working Day guaranteed which in normal cases will ensure a delivery for when you need it, a testimony that you will see from many reviews on this site. I hope that we have the opportunity to assist you in the future and can ensure that we will do all within our ability to meet your needs. Please do not hesitate to get in touch if we can assist further. Best Regards, Christian

Posted 6 years ago

“Very disappointed. paid forfirst class Royal Mail and my lazy Susan's just never turned up. Difficult to review something that never arrived”

Helpful Report

Posted 6 years ago

Hi. We do not appear to have received any contact from yourself to tell us that you had not received your Order. We would have re-shipped them for you straight away. We are still happy to do this if you have still not received your Delivery. I will contact you personally via Email. Regards, Kelly

Posted 6 years ago

“Belt is not for my machine Cannot send it back as I have tried to fit it Not happy whatsoever you can have it back for a full refund including postage”

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Posted 6 years ago

Simply Bearings Group Ltd is rated 5.0 based on 27,897 reviews