SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.64

4.6 Rating 3,444 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,444 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond B

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor delivery off item I had to ring up to find after 11 working days it still had not been dispatched when bannister was removed from packaging it was warped plus screws supplied to fit it to the wall we’re the incorrect size. Very disappointed won’t use again”

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Posted 3 years ago

“Utterly disappointed, the handrail that I received was a completely different colour to what it was in the photo given on the website. When I contacted customer service to complain they said it was just the lighting of the factory. It clearly was not just lighting and is a ploy to trick customers into buying.”

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Posted 3 years ago

Hi Kit Poon. I have reported this review to our reviews company. Firstly you have stated that we are using lighting to ploy people into purchasing. This is indeed slander. You purchased a stainless steel handrail. Then emailed us demanding we exchange it for a rose gold rail. We don’t do rose gold handrails and no where in the product listing does it say it’s rose gold. It’s stainless steel. We are a small independent family run business and times are hard. We have been fair and offered your a full refund when the product is returned. Simple Handrails

Posted 3 years ago

“Very disappointing customer service. I enquired to when my order was turning up and was informed it would take 12 working days. It stayed 8 in an order confirmation e mail. The e mail they sent me was very short and abrupt. I was told to e mail again after the weekend to enquire about my order. I expect to be contacted with updates as all other company’s do. I’m the end I was sent confirmation my order had been shipped. Also the handrail whilst very nice has a rough finish to it and feels as if your going to get splinters as your running your hands up or down it. Not the quality I expected. Very disappointing experience especially as they have many good reviews.”

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Posted 3 years ago

“Still waiting for purchase, 3 weeks on”

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Posted 3 years ago

“I am u happy with my product. Which pains me to say. I arrived home to find the hand rail just left outside in the elements. Part of the rail was exposed because the packaging wasn’t good enough. There are marks on the wood and also it’s frayed at one end. I have raised this as an issue but still waiting for a response. Also part of the hand rail is rough (assuming it’s not been sanded down properly). In all I am extremely disappointed as what I paid for as previously seen advertised is not what I have received.”

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Posted 3 years ago

“Not turned up yet nor received”

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Posted 3 years ago

“Missing parts, Poor Delivery, Unable to contact, Poor Customer service! Avoid!”

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Posted 3 years ago

“Have not received it yet so can’t comment on anything!!”

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Posted 4 years ago

“Dreadful communication, never return calls, don’t do what they say they are going to do, no communication once I had paid for the item which I have still not received as I write this review which simple handrails have asked me to complete even though I am yet to take delivery and have no idea when delivery is going to happen.”

Helpful Report

Posted 4 years ago

Hi Conrad Thanks for your review. To make our customers happy is our priority at Simple Handrails and if things do go wrong, we are the first to hold our hands up and make things right. However, on this occasion we feel we must respond to what are untrue and unfair comments about our company, where we work so hard to provide the best service possible. Firstly, your handrail was signed for by yourself on 31/05/19 - 8 working days after your order was placed and therefore within the delivery time frame stated on our website. We also sent you tracking information and corresponded with you regarding your delivery via email; you were fully informed about when your delivery was taking place. It is also worth noting that you made this review after your handrail was delivered and signed for by yourself, as per your tracking number 2970629416392477 on Tuffnells track & trace. Secondly, we would like to make it clear that we tried to answer all of your queries as best as possible despite you becoming abusive during a number of exchanges between you and our members of staff in the sales team. One of these being a 15 minute voicemail of abuse which we cannot accept. We did our best to help you despite this and you have still taken it upon yourself to leave false negative feedback. Kind regards SimpleHandrails.co.uk

Posted 4 years ago

“Handrail not straight no screws supplied box was opened Very bad quality”

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Posted 4 years ago

“Item not received yet!”

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Posted 4 years ago

“The quality of the actual handrail was excellent but that was as far as it went. I was really disappointed, the wall holding brackets did not line up on the handrail and therefore would not lay flush on the wall. Not one of the four were in the same place, it was like the handrail had slipped when the holes were being drilled. It was a complete nightmare to put up due to reasons given above.”

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Posted 4 years ago

“Despite placing several orders, missing items from the order, extending the length of time to turnaround. Slow to action. I had to call & email several times to get a response. Delaying the job. Very disappointing.”

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Posted 5 years ago

“I’ve been asked to write a review for a product that hasn’t turned up yet. Was promised it on Monday, it’s now Wednesday and it’s not here yet. I’ve emailed and called and not yet had a response!”

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Posted 5 years ago

“We have not received the handrail and you want a review ?”

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Posted 5 years ago

“Extremely slow delivery and no handrails arrived, just the rail....awful !!!!”

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Posted 5 years ago

“still waiting for it to be delivered. Waited in all day on the original delivery date, which I had to chase up, No Show. Then they expected me to wait at home all day the following week, but was unable to provide a time even though it was their cock up.”

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Posted 5 years ago

“Unimpressed. Order still not received after 20 days. Site said 5-10 working days. No way of contacting delivery company to complain.”

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Posted 5 years ago

“The product I have received does not match the description or picture of description of your site ad. For the very expensive. Cost the following needs to be addressed: The timber did not have a decent amount of finish. The S/s ends require a specialist drill to fit them a accurately. Very poor standard not a prod British product.”

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Posted 5 years ago

Hi Val, Thank you for your review we have also tried several times to email and call you with no reply or answer. I must respond however as these comments are not true and they dont paint a clear picture of our company. 1. The expensive part, you have had a partial refund compared to the full price. Not sure what your getting at here. 2. The finish of the product. This is sold as an unfinished product and this is down on the website. We sand the product and get it ready for finishing by the customer. 3. The end caps go on very easy but they can be fiddly. We are always on hand to happily assist. 4. All our oak is from a sustainable sourced mill and machined in the UK. All our fittings are also of high quality. If you want to discuss any of this then please get in touch with us. Thank you SimpleHandrails.co.uk

Posted 5 years ago

“Still waiting for delivery of rail and brackets.”

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Posted 6 years ago

HI Margaret, We tried to deliver your handrail after two days of the order being made, we normally work on 7 to 10 working days. We emailed all the tracking and no one was there to take delivery 3 days running. You then called UPS to rearrange the delivery on a day to suit and still wasn't in. The rail was still delivered within 7 working days. Thank you. Dan

Posted 6 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,444 reviews