SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.64

4.6 Rating 3,444 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,444 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond B

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rail is scratched. We have not installed it yet we hope the scratch does not show. We have not yet checked the box of fittings. Installation instructions missing”

Helpful Report

Posted 3 years ago

“Product is good except for the screws supplied. There were three screws required for each bracket required nine screws in total. Received six screws the correct size and seven screws the incorrect size. Incorrect size screws, heads were smaller in diameter as with the diameter of screw.”

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Posted 3 years ago

“Post support arrived with screw missing, emailed and no response, Still no screw as difficult to find.3rd Post support arrived and is different from other 2 purchased. Not impressed.”

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Posted 3 years ago

“Hand rail comes with plastic screw on fixings which hold decorative steel end caps. The difficulty is that the plastic screw on fixings have to be aligned exactly central to the circular banister rail which can be very difficult- there are no pre-drilled holes or template. I ordered 2 rails - one of the rails had faulty plastic end / steel caps which meant that the steel caps keep falling off the plastic fixing - Went through customer support to get these replaced ....still waiting. Took over 10 days to get the rail and now waiting to get replacement caps.”

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Posted 3 years ago

“Excellent handrail which looks great in our hall.”

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Posted 3 years ago

“I ordered a 3.5m length of handrail because I needed 3.3m and I wanted a small amount for comfort (in case of damaged ends). The handrail I received was 3.5m long but one end had a flat that extended for 350mm, giving me an effective 3.15m long handrail. The domed ends gave me another 70mm which made my maximum length of handrail 3.22m, which is 80mm shorter than I wanted. But now that it’s cut and fitted, I have to live with it. In hindsight it would have been better to have gone to B&Q and chosen the mop stick I wanted and be able to verify that I would have 3.3m of usable handrail. Lesson learned. I recognize that we should be more considerate in these times of pandemic but there is no replacement for quality and dimensional control, just non-compliance. While I am on the subject, although their delivery terms state 3 to 12 days, those days are Monday to Friday days only, therefore 3 to 16 days in reality. My mop stick was delivered precisely 21 days after ordering. I checked the live on-line chat twice to get a delivery date, the first time I was given the 11th of 12th business day after my order, the second time I was greeted and then after making my query with complete silence. I called and spoke to a person who apologized for the lack of delivery and promised it would be with me on a certain date, which it was. So, if you’re planning your work around a delivery you may be delayed.”

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Posted 3 years ago

“The product was fine, the communication could have been much better but I presume COVID must have played a part in that.”

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Posted 3 years ago

“Still awaiting a replacement hand rail ! Was told it would be sent out Monday ! Then Tuesday to receive Wednesday still nothing”

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Posted 3 years ago

“Not happy with it as it come and I have to vanish it my self in the picture is what I wonted I asked for a Antique brass banister the fittings are Antique but the pole has to be vanished it cost £128 I never got what I wonted angry customer”

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Posted 4 years ago

Hi William, Thank you for your review. You purchased the unfinished handrail? I am not sure what the issue is to be honest. This is the product, which states an unfinished handrail which the customer needs to add to their requirements. This is a solid oak rail with specialist ends and brackets. https://simplehandrails.co.uk/products/antique-brass-oak-handrail Simplehandrails.co.uk

Posted 4 years ago

“Hi, My item arrived two days ago, I haven't actually looked at it item yet. I thought I would let you know that I wasn't very impressed with the delivery process. I got a phone call whilst I was driving around the M25 from the delivery driver to say he was outside my empty house with the item. I hadn't been given a delivery date prior to this (or since), so I was expected to arrange an alternative delivery venue with my neighbour whilst driving on the M25. Luckily this was successful. I want to stress that the delivery driver was very helpful and patient. I would suggest you review your delivery processes in the future - surely I wasn't expected to wait indoors for a week.”

Helpful Report

Posted 4 years ago

“Arrived on schedule and was in good condition. I am disappointed in the very rough surface of the handrail considering it was nearly £200 pounds worth you would like to think that it has been finished to a reasonable standard! I was going to buy some others to match this one but have changed my mind!”

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Posted 4 years ago

“Main wooden Handrail looked good at first, but ends had some defects and there were NO instructions with the pack For non experienced DIY customers it was tricky to fit. Nothing to say what height the rail should be at, what distance to fit the brackets, how to ensure the metal ends fitted snugly, etc”

Helpful Report

Posted 4 years ago

Good Afternoon Carol, Thank you for your review. We are a family business and we all take the reviews to heart whether good or bad. We had no idea there was an issue with your handrail, and if we did we would of actioned this straight away, which once we saw this review we did try and rectify. All instructions are located on the same page on the website where the initial purchase was made, we also do send them via email if the customer requests them. After having follow on conversation with the customer, it appears that there wasn't any issue with the rail, it appears that the end cap/ oak have been marked or damaged during installation. Which if we had sent instructions would of been avoided. The customer and Simple Handrail's agreed that it was best to write a reply to the initial review to help future customers. Simplehandrails.co.uk

Posted 4 years ago

“Hand rail great BUT arrived with no brackets, ends or additional bracket ordered - 3 emails to company and no reply as yet”

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Posted 4 years ago

“Poor service, terrible delivery, a good product once damage was hidden.”

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Posted 5 years ago

“To be fair I was a little disappointed, I bought 1 x length of 3m and 0.5m length of the round oak, the 3m was 20cm short! and the 0.5m was 1cm short.....its never too long.....also the ends were badly damaged, so I had to trim them. 1m of the 3m length had a step/mark so I had sand this smooth. The S/S items were spot on. Also regards to getting the centre for the S/S end caps, this is hard un-less you have a centre finder square, this could be easily overcome by supplying a plastic end cap with a hole in the middle, this way you could slide over the end and spot through the hole, ensuring the hole is dead centre. Delivery took 8 working days.....”

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Posted 5 years ago

“Ordered a handrail and it's been delivered damaged - I didn't even need to take it out of the packaging. I contacted the company to advise and I was advised that this had been passed on to a manager to review. A few days later and I have still yet to receive an update - I had a joiner arranged early the coming week to install it and now I've had to delay - I don't know when the joiner will next be free now! Disappointing and poor customer service. 11/05/209 - Update Emailed the 11th and 18th March as I was promised a new handrail and a credit if I revised my review. I got absolutely no response from either email and no credit. I did get a replacement handrail, unfortunately the packaging had been soaked and damaged yet again - fortunately the handrail hadn't been damaged this time. However I am now stuck with a handrail from the previous delivery and no response from Simple Handrails. Poor communication and poor customer service.”

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Posted 5 years ago

“Rails were delivered without the screws required to fit them. Most disappointingly, the rail came in two pieces, which I was expecting, but they are completely different colours, one much darker than the other. I dread to think what they will look like installed. Would not buy again”

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Posted 5 years ago

“Took 2 weeks to dispatch supposably 'in stock' items. Then rail received with wrong brackets.( Not as shown) Correct ones not available.”

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Posted 5 years ago

“Eventually we have now got all the parts to finish the job and it looks good. I still would have wanted instructions for the dwarf wall brackets that come apart into 3 pieces by allan key, it took a bit of working out how to fit but the replacement ones were a one piece part so much easier. Thank you for sorting out the problems”

Helpful Report

Posted 5 years ago

“I received the rail, but no fixings. Contacted same day was told they would be with me on the Tuesday, (I unfortunately recevied the rail on a friday) I didn't receive the fixings until late on the Wednesday!!!!! It really wasn't the best service. The rail is nice, and the quality is ok, just a shame the service wasn't better.”

Helpful Report

Posted 5 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,444 reviews