SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,880 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1624

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I like my tumbler just does not last 4 hours as advertised on site.”

Helpful Report

Posted 1 year ago

“Bottles and flasks are great. However I recently had an issue and did not feel the customer service was great. I have bought from SHO since the beginning and always been a big advocate for their products recommending them to family and friends. But felt a little let down when I had an issue.”

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Posted 1 year ago

“Delivery was good”

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Posted 1 year ago

“I thought this was a leak proof cup. Turns out it isn't - in all fairness it doesn't claim to be. Sad as it was a beautiful looking cup - just not what I was after.”

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Posted 1 year ago

“So disappointed. Loved the colour but then my daughter has had it for a week and it's got a huge dent in it from a drop of less than 12in. It was her new school bottle. So upsetting.”

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Posted 1 year ago

“One was a gift not opened yet and one hasn't arrived at my address yet”

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Posted 1 year ago

“Loved the idea of an insulated bottle for my daughter and the designs were fun so ordered one with a straw lid. The main reason I chose this was because it was leak proof when on its side with the straw up. Had an issue with Royal Mail, customer support came back after a couple of days and were very helpful and friendly, email response was written by a human rather than a generic message which was great. When the item arrived the packing was lovely, perfect as a gift, but upon opening it looked as though it has been previously opened as the tissue inside was crumpled and ripped. The screw top lid on inspection had a chip in the paint and a couple of light scrapes. I contacted customer services again who were very friendly and helpful and sent me a new bottle which I was very happy with, they told me they had some new people working for them and they open items for quality checks and assured me the bottle was new. When the new bottle arrived I opened it and it was exactly the same, crumpled ripped tissue and the lid AGAIN has scratches on it. I cannot believe when they’re sending a replacement for a faulty product they’ve not thoroughly checked they’re not sending out something else faulty. I can’t be bothered to go back to customer services again, I’d feel like a pain if I did, I don’t want something for nothing I just want the item in the condition I paid for it to be in. To add to this I tested the bottle for leak proofing and it literally pours out of the little hole behind the straw intended to let air in when drinking. Overall it’s a nice bottle, customer service were very helpful and want the best for customers but I couldn’t recommend, definitely don’t buy as a gift without checking the quality first.”

Helpful Report

Posted 1 year ago

“Well packaged, arrived quickly.”

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Posted 1 year ago

“Flexi mug is absolutely fantastic.. keeps drinks hot for hours (lid on) However Unfortunately my lid of my Fortis has come loose from the inner so once cool the lid just spins and won’t come off.”

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Posted 1 year ago

“Product fine, delivery quite slow. I emailed chasing product and it was resolved quickly”

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Posted 1 year ago

“Have only used my sho flask 3 times for soup, and silver lid and rubber from the inside has came of and it will not go back on??”

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Posted 1 year ago

“This is the second time l have been sent only part of my order”

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Posted 1 year ago

“The ordering part was easy and great, Currently there has been an issue with the postage and we are still awaiting the items. I’m really hopeful they will come soon. I have emailed for some support with this. I will update the review once/if they arrive.”

Helpful Report

Posted 1 year ago

“Just received my new SHO bottle. It looks really solid, a great quality product which I'm really happy to have. However, and this is a big however, it was supposed to be dispatched with 24-48 hour delivery. I expect that means it will be with me in 24-48 hours... Delivery wasn't actually attempted until 7 days after the day of order. Not acceptable in this day and age. Because it took so long to be delivered I have only just received it 14 days after point of order.”

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Posted 1 year ago

“Very pretty. Would prefer it to be dishwasher safe for the cost.”

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Posted 1 year ago

“I was finally so excited that they made a closable lid for the coffee cups but that excitement was short lived knowing that they are very difficult to clean and do not pull apart to be able to clean the dried up milk from them. I purchased w in case they went from stock quickly but I wish I had saved my money and only ordered one.”

Helpful Report

Posted 1 year ago

“I was so excited to use my flask when it arrived. However I've found that it doesn't keep food as hot as it states. I've been advised that it will stay warmer for longer if the contents is full however that doesn't work if you are doing a tin of soup in the flask as you can't create additional soup to add to the flask so if it's 2/3rds full then it doest stay as warm. I didn't realise this before buying. I've also made rice with a sauce in the flask and by the time I'd got to it it was also luke warm and stodgey so twice I've been left dissapointed by what I wanted to use the flask for. They look lovely but for the money I just maybe had too high hopes.”

Helpful Report

Posted 1 year ago

“Love the design but disappointed with the temperature of soup only kept it warm not hot”

Helpful Report

Posted 1 year ago

“I brought a food flask after seeing an advert on Facebook. I followed the instructions and when I came to eat my soup at lunchtime (around 4 hours later) it was just warm, so disappointed. I wouldn’t buy again”

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Posted 1 year ago

“Ok just about”

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Posted 1 year ago

SHO is rated 4.8 based on 28,880 reviews