SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.77

4.8 Rating 29,962 Reviews

94 %

of reviewers recommend SHO

4.8

Based on 29,962 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1644

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love the sho range, keeps drinks hot and cold for ages like it says , easy clean Own about 8 different ones so far definitely need a few more”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you so much for your glowing review! We really appreciate it! If there is ever anything we can do for you or if you have any questions, just send an email to support@shoreusable.com and we’ll be able to help you out. Have a great day! Best wishes, Ellie

Posted 1 year ago

“So glad you popped up on my Facebook page”

Helpful Report

Posted 1 year ago

Hey Sarah, Thanks so much for your kind review! It really means a lot :) If there is ever anything we can do for you, please pop us an email over to support@shoreusable.com. I hope you have an amazing day, Ellie

Posted 1 year ago

“Great customer service from SHO. Great products that look fabulous.”

Helpful Report

Posted 1 year ago

Hello Karen, Thanks so much for the awesome review! Really is appreciated, and if you ever have any questions or issues pop us a message on our Facebook page or email us at support@shoreusable.com :) Best wishes, Ellie

Posted 1 year ago

“Good, efficient service. Easy to order and delivery fast.”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you very much for your incredibly kind review! Your feedback truly means the world to us :) If there is ever anything we can do to assist you, please don't hesitate to reach out to us by sending an email to support@shoreusable.com. We hope that you have a wonderful day, Ellie

Posted 1 year ago

“I bought this bottle for my daughter as her previous, plastic, bottle had just broken. I know how great Sho products are, as we have bought several in the past, so I treated her to one too and she loves it. The whole process from ordering to receiving was easy and swift plus the prices are always reasonable, thank you.”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you so much for taking the time to leave a review. Your feedback is truly appreciated and means a lot to us :) We're thrilled to hear that you're enjoying your SHO products and that they're working well for you! If you ever need any assistance in the future or have any questions, please don't hesitate to reach out to us at support@shoreusable.com. Wishing you an incredible day! Best wishes, Ellie

Posted 1 year ago

“Great company, fab products and brilliant customer service, have bought a few of their products over the past few years, and have also made enquiries which have been answered promptly. Can't fault SHO at all 🙂”

Helpful Report

Posted 1 year ago

Hi Victoria, Thank you so much for your lovely review :) I’m so glad to hear that you had such a positive experience with SHO and we really appreciate your loyalty; it's customers like you that make it all worthwhile. And thank you so much for being a returning customer, we truly value your continued support. I hope you have a lovely week! Best wishes, Ellie

Posted 1 year ago

“Perfect replacement lid for my SHO cup.”

Helpful Report

Posted 1 year ago

Hey Jackie, Thanks so much for the review, really is appreciated by us here at SHO! Hope you have an awesome day :) Best wishes, Ellie

Posted 1 year ago

“Really nice product although a little to pricey. Keeps drink hot for several hours as stated. Nice colour. Well fitting lid all round great .product . Would recommend it to others.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for the fantastic review! It is truly appreciated, and if you ever have any questions or concerns, please don't hesitate to reach out to us. You can send us a message on our Facebook page or email us at support@shoreusable.co.uk. We're here to help you! :) Best wishes, Ellie

Posted 1 year ago

“Love Sho products, been using them for years and bought quite a few of their bottles and flasks. Sadly one flask does not keep ice cool compared to the others. I wasn’t able to send back without something I threw away”

Helpful Report

Posted 1 year ago

Hey James, Thanks so much for the review, really is appreciated by us here at SHO! I'm sorry to hear that you were unable to return the flask to us for investigation. I can see that we provided you with a free Royal Mail returns label to arrange this but we'd be unable to help now that you've disposed of the product. Unfortunately, we did need this returning to be able to proceed with your case. Hopefully, this hasn't put you off of ordering from us in the future and if you do have any questions or issues, please reach our to our support team via support@shoreusable.com and we'll be able to help. Hope you have an awesome day :) Best wishes, Ellie

Posted 1 year ago

“Amazing products and service highly recommended”

Helpful Report

Posted 1 year ago

Hey Beki, Thanks so much for your lovely review! If there is ever anything we can help with don’t hesitate to contact us on our Facebook page or email us at support@shoreusable.com Best wishes, Ellie

Posted 1 year ago

“New style Flexi Practically Perfect in every way :-)”

Helpful Report

Posted 1 year ago

Hi Tracey, Thank you so much for your glowing review! We really appreciate it! If there is ever anything we can do for you or if you have any questions, just send an email to support@shoreusable.com and we’ll be able to help you out. Have a great day! Best wishes, Ellie

Posted 1 year ago

“Have purchased the food flask, water bottle and the coffee mug and have been impressed with them all. Really high quality products for the money.”

Helpful Report

Posted 1 year ago

Hi Joanne, Thanks ever so much for taking the time to leave a review, it really is appreciated :) I'm so happy to hear you're getting on so well with your SHO products! If there's ever anything we can do to help in the future, or if you have any questions, please pop an email across to support@shoreusable.com :) Have an awesome day, Ellie

Posted 1 year ago

“Lovely easy to clean design Stays real hot , does a great job , lovely colour pattern Great service”

Helpful Report

Posted 1 year ago

Hey there, Thanks so much for your kind review! It really means a lot :) If there is ever anything we can do for you, please pop us an email over to support@shoreusable.com. I hope you have an amazing day, Ellie

Posted 1 year ago

“I have several SHO products, use them daily and love them. For my friend's birthday this year, I bought her a small SHO flask, which is just the right size for her handbag and to suit this girlie girl, I bought the small pink SHO with the pink screw top. It's divine! Would highly recommend!”

Helpful Report

Posted 1 year ago

Hi Joanna, Thanks so much for your lovely review! I'm so pleased to hear that you and your friend are getting on so well with your SHO products :) If you ever need any assistance in the future or have any questions, please don't hesitate to reach out to us at support@shoreusable.com. Have an awesome day! Best wishes, Ellie

Posted 1 year ago

“The flasks themselves are super- I have 2 very happy daughters. Unfortunately the order was stolen before delivery (and before arrival with royal mail). On reporting to Sho this took a week and several emails to resolve, however a replacement was delivered. Due to how good the products are I would likely order from them again.”

Helpful Report

Posted 1 year ago

Hi Emma, Thanks so much for the review, really is appreciated by us here at SHO! I'm really sorry to hear about the issue with one of your orders! However, I'm pleased to hear that you and your daughters have been getting on well with the replacement despite this. Hope you have an awesome day :) Best wishes, Ellie

Posted 1 year ago

“I always buy my insulated bottles and flasks from SHO. Their customer service and product quality is excellent. Would recommend SHO highly. My grandchild loves the food flask for packed lunches.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your lovely review :) I’m so glad to hear that you had such a positive experience with SHO and we really appreciate your loyalty; it's customers like you that make it all worthwhile. And thank you so much for being a returning customer, we truly value your continued support! Have a lovely week, Ellie

Posted 1 year ago

“I loved the cup, colour, pattern, finish and quality. I sadly had to return it though due to the size (I have arthritis and couln't grip it properly) and was gutted I had to do so. The returns process was fast, easy and friendly. If you guys ever made a cup with a thinner base I would most definitely shop here again.”

Helpful Report

Posted 1 year ago

Hi there, Thanks so much for your lovely review! I'm really sorry to hear that the Calix wasn't the right fit for you but I'm glad we could sort out a hassle free return instead. I'll certainly pass your feedback along to our design team and we'll hopefully be able to release something that you'll get on with much better in the future :) If there is ever anything else we can do to assist you, please don't hesitate to reach out to us by sending an email to support@shoreusable.com. Have a lovely day, Ellie

Posted 1 year ago

“Great service and lovely products :)”

Helpful Report

Posted 1 year ago

Hey there, Thanks so much for your lovely review! If there is ever anything we can help with don’t hesitate to contact us on our Facebook page or email us at support@shoreusable.com Best wishes, Ellie

Posted 1 year ago

“I have managed to amass a few sho goodies. The game changer for me is the calix. My water stays hot/cold for a long time so helping me to meet my fluid target at sitting and on the go as a busy working mum. So a big thank you SHO.”

Helpful Report

Posted 1 year ago

Hi there, Thank you very much for your incredibly kind review! Your feedback truly means the world to us :) I'm so pleased to hear that you've been getting on well with your Calix! If there is ever anything we can do to assist you, please don't hesitate to reach out to us by sending an email to support@shoreusable.com. I hope that you have a wonderful day, Ellie

Posted 1 year ago

“Love the flasks. I ordered for my son and daughter. They took them to school and were surprised how hot their soups and pasta lunches stayed after 5+hours.”

Helpful Report

Posted 1 year ago

Hi Patricia, Thanks ever so much for taking the time to leave a review, it really is appreciated :) I'm so happy to hear you're getting on so well with your Food Flasks! If there's ever anything we can do to help in the future, or if you have any questions, please pop an email across to support@shoreusable.com :) Have an awesome day, Ellie

Posted 1 year ago

SHO is rated 4.8 based on 29,962 reviews