Sherpr.com Reviews

"My experience with Sherpr has been nothing short of disastrous. I entrusted them with the transportation of four boxes and two pieces of luggage, only to receive them in a deplorable state. Every single box was open and broken, with items missing from one, including a skirt and some underwear, totaling a value of 250 pounds. What's worse, all of my carefully protected frames, wrapped meticulously in paper and bubble wrap, arrived shattered. These frames held immense sentimental value, with one being a unique vintage piece acquired by my father in Africa, now forever marred by its missing parts.\r\n\r\nDespite paying extra for insurance, the promised delivery time was not met, and the condition in which my belongings arrived was appalling. To add insult to injury, Sherpr's insistence on requiring proof of each damaged item, including the lost one, is beyond absurd. Nowhere in their terms and conditions is such a demand mentioned, and expecting customers to provide evidence for every single possession they own is entirely unrealistic.\r\n\r\nWhat's even more infuriating is the lack of response from Sherpr when I reached out to lodge a complaint. Upon finally making contact, they had the audacity to blame me for not receiving their email, conveniently sidestepping their responsibility. This level of unprofessionalism and disregard for customer satisfaction is utterly disgraceful. I caution anyone considering Sherpr's services to think twice, as they are nothing but a heartless and deceitful company, more interested in making excuses than providing adequate service. Beware, they will not hesitate to take your money and leave you in the lurch."

"This company is a nightmare. I bought a brand new suitcase to use (ok fine I expect some damage). The suitcase arrived destroyed- see photo. They have insurance up to $3000. So I initiated a claim. It has been handled ineptly from the beginning. Nothing happened, I\u2019ve had to request help multiple times, they then issued a call tag for my damaged suitcase which means they come and pick it up- wow thanks. Usually the damage is inspected but they don\u2019t take the damaged item. So they picked up my destroyed suitcase and I haven\u2019t heard anything since. NEVER use them."

"While the employees of Sherpr (Lucy, in particular) are most attentive and helpful at the start, my experience with the service itself has been bad. If you are shipping from anywhere to Italy, I highly recommend not using Sherpr. \r\n\r\nTwo weeks out from having shipped two boxes of used clothing (for myself) to Italy from the US, my shipment is not in transit with customs but has now been sitting in a warehouse somewhere near Venice for over a week and with no sign that it is on its way for delivery. Being that I need to be here to accept delivery but have been given no delivery date, I'm unable to make any travel plans, or any plans at all, until I am told when delivery will happen.\r\n\r\nPaying $360 to have two boxes of clothes shipped with, after two weeks, no sign that they will be delivered anytime soon, isn't appropriate. \r\n\r\nIn hindsight, it would have been better to have brought the additional suitcases with me on the flight. I might have paid a bit for the extra baggage, but it wouldn't have been $360, and I would have some clothes to wear."