“Really bad experience. It may work inside the UK, but if you try to use it between the UK and the EU now, useless. I’m still waiting for two bags that were supposed to get to Spain one week ago and there is no information. They have contracts with other companies and after you pay you are on your own. They stop answering emails when they is trouble.”
“Solid service. We sent 5 boxes from Spain back to the UK and they turned up quicker than expected. Customer service team kept us informed throughout, very happy!”
“Very professional company, helpful with my questions and the shipment landed at my door on time, if not a bit earlier. The 1 hour time slot for pick up and delivery was amazing!”
“Excellent service, very impressed after being slightly hesitant at the beginning. All went smoothly and I will be using them again to bring my stuff back to my home :)”
“I used Sherpr to ship three of my suitcases to the US from UK. Two of them had handles that were damaged, one completely broken and the other bent outwards to the extent it cannot slide back in. I believe the insurance should be covering damage done the bags. I sent pictures and videos and while I have received for the first one, Sherpr have not handled my second baggage damage claim properly. The manager I'm in touch with completely dismisses that they don't see any damage done when I attempt to slide the handle back in (it is stuck so it of course cannot move). The suitcase is rendered useless for me and I will need to replace it; overall if you are willing to risk rough handling and dismissal of future damages from Sherpr then go for it.”
“Used Sherpr to ship 11 boxes and 2 luggage to our home in France. No issues from start to finish, easy to follow after printing our labels and the courier collecting.”
“Avoid them,tnt that they use,avoid at all costs,you end up waiting for your stuff for ages and paying more on top of everything and it's cnot door to door service when you pick it up by yourself”
“Tracking service is great
Never had any problems, parcels have always arrived when stated, in good condition very happy with service
Thank you Sherpr team”
“Great service. Got 6 items picked up and sent to Spain, Madrid with no issues. The team kept me up to date and made a conscious effort to ensure that everything went smoothly given Brexit etc. Thank you!”
“Unfortunately, I have to give one star and zero wasn't an option.
I have sent over in Feb 2021 two boxes with used clothes from UK to Germany. The nightmare started with the pick-up. It was a nightmare to schedule a pick-up time and have been at home two days when no one showed up. I called TnT and finally managed them to go the extra mile and send someone again to let it pick-up after their shift.
Next chapter, the boxes have been on its way for 1 month and no one neither Sherpr nor TnT could tell me where they are. But one mysterious morning they arrived in Germany and I was just happy. But, of course that wasn't it.
Just two month later I received an Invoice by TnT claiming import sales tax. Sherpr put a value of 200 GBP on my clothes, which made the custom control calculate everything accordingly. Sherpr had no idea, what the regulations are and whether a lower number would make more sense as it was completely randomly picked anyway.
I have never seen such incompetent company and can only hardly discourage everyone to use them and pay a bit more but get the service you are paying for. and based on the reviews I have read on this page this happens a lot.”
“Impossible to track my packages. My packages were returned back to my home without any warnings and as I was moving out and not living there anymore they let the packages their unsafe.”
“If I could leave a zero star review, I would. I booked Sherpr to ship boxes from London to Paris, France, in December 2020 and was absolutely appalled by the service they provided. Let me explain: I scheduled a short trip to London from France to facilitate the pick-up on the scheduled day. However, after waiting at the storage unit all day (from about 10am to 6pm), nobody came to collect the boxes. I was not given any notice about an issue with the collection, and despite trying to reach someone from Sherpr on the phone on the day to understand what was going on, I was unable to speak to speak with a member of staff a single time. The collection ended up taking place the following day by UPS, but I received an email from Sherpr after the collection to confirm they had scheduled a new pick-up. Clearly, they had no clue that my things had already been collection, or where they were.
On the delivery side, my boxes arrived in several batches and late. What's more, one of them was missing, and at this point I have given up hopes of receiving it. Ironically, that box contained valuable porcelaine dishes and was by far worth more than any of the others. Coincidence? Probably not.
Throughout this entire shamble, I was unable to speak to a member of staff on the phone a single time, despite calling them repeatedly. I was also informed that the person I had initially been in contact with by email had been fired (no surprise there), but frankly, the subsequent contact person was no better.
All in all, I would avoid this shipping company at all costs. The service provided (or in my case, not provided) is laughable, and I have literally never come across worst customer service in my life. Zero stars from me and I certainly will never be using this company again.”
“I am so sick of this company. I have send 4 weeks ago 2 suitcases with a promise it would be there 5 days later international shipment from scotland to torre del mar. Sherpr didnt send me the labels so i couldnt print them out wich wasnt told me either. So eventually picked up 2 days later then planned.. eventually been send and stuck in barcelona for ages as sherpr didnt send the correct documentation. Multiple times asked for them to send whatever tnt needed. 4 weeks later and they are sending my stuff back to scotland where it shouldnt be. I am disgusted by their service. And they make promises they cant keep nor do anything about this. I have phoned barcelona tnt and they said they phoned me on the number sherpr has given them wich wasnt the right number as i told sherpr a couple of times. Dont spend ur money or time in this stupid company. Its a scam!!!!!”
