Hi there, thank you for your review and for using Sherpr. We're sorry to hear of any issues with your delivery. It is very rare for there to be any delays. We can see that your delivery was taking place in a very remote part of the UK and this was delayed due to the extra time it took to deliver to the island where your delivery was taking place. This was delivered on the 30th and our team did assist and communicate with you regarding this. We're sorry again for any inconvenience this may have caused.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.sherpr.com/contact.
“my contact, Duncan, was wonderful, knowledgeable, & patient! he helped me navigate packing requirements, items that were prohibited, et al. unfortunately, the service team was less clear & responsive.”
“I was extremely satisfied with the service provided by Sherpr for the transport of eight boxes from the UK to France.
From start to finish, the experience was smooth, professional, and stress-free. Collection was prompt, delivery was on time, and all items arrived in excellent condition.
The tracking and communication throughout the process were outstanding. Regular notifications and confirmation emails kept me fully informed at every stage, providing complete visibility of my shipment's progress and great peace of mind.
The Sherpr team was incredibly helpful and supportive, guiding me through each step of the booking process and remaining available throughout the journey to answer all my questions by both email and phone.
I would particularly like to thank Joana from the Ordering Team and Marie from the Support Team for their professionalism, responsiveness, and genuinely kind support. Their assistance made the entire experience seamless and reassuring.
I would highly recommend Sherpr to anyone looking for a reliable and well-organised international transport service. Thank you!”
“The communication pre placing an order was amazing. The person replied to the phone, planned a few things honestly calls, solve any questions we came with. Once we payed for the shippement- I had to chase the person for weeks to have an answer. Then my boxes arrived, got opens and transfer into a way bigger on - guess one not surprising so many things arrived broken. And it’s impossible to get a hold of someone since .
So disappointed !”
Hi Victoria, thank you for your review and for using Sherpr. We're sorry to hear of any issues you may have had but Sherpr is very easy to contact - our customer service team can be contacted at support@sherpr.com or you can see our contact numbers at www.sherpr.com/contact.
It is very rare for any items to be damaged as long as they are well packaged and protected for transit in a couriers network with other items. This would be different to packing these as if they were going in a moving van where items would encounter minimal movement.
Fragile items such as those shown in your image, should be well packaged and separated from each other. This normally would require protection such as polystyrene or lots of bubble wrap per item especially as they will travel in an automated courier network.
We can see our customer service team are now in touch with you about this and are investigating this for you. If you need anything else, please let us know. Our customer service team is available via email and phone at www.sherpr.com/contact.
“I was impressed by the speed and efficency of this system! At first I was worried it would take a long time or have exorbanant customs fees but I only ended up paying $38 for two suitcases from Germany to the USA! Total price: $478 for two suitcases. I will definitely use this service again.”
“Awful, my boxes (which met all their recommendations of weight, material, taping method) arrived so beaten up that many of the carefully bubble-wrapped items were smashed from the sheer blunt force that the boxes had been thrown around with. Half of the boxes were no longer fully intact, either falling apart or now more tape than box. My final box is lost somewhere and never left the origin country. Would not recommend to anyone.”
Hi Raye, thank you for your review and for using Sherpr. We can see you sent eight items from the UK to the USA with 7 of these arriving within the estimated timeframe advised. The remaining item was delivered yesterday and one of our team were assisting you with this.
From the chain of emails you've had with our team, we cannot see you as having reporting any other issue due as damage nor have we received images showing the reported poor state of your boxes. We would appreciate if you could email our team as soon as possible with this so that this can be looked into for you. Your review is the first report of any damage and we have not been offered the oppurtunity to assist this or try to put this right for you.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.sherpr.com/contact.
“Used Sherpr to send a suitcase from London to Edinburgh on our vacation. Process was easy and delivered fast. Great experience. Almost as easy as KuroNeko service in Japan.”
“Initial collection was apparently put on the wrong route, once this was corrected it was at the end of the day and the driver rang to ask if he could collect the next day but turned back to collect it when I said No as it was urgent. I was very grateful to that driver - thank you. Next morning I received notification it would be delivered by midday. This came & went, no suitcase and notice now reading delivery that day. Next I received a notice saying my suitcase had been delivered & signed for by someone with half my surname, in capital letters. All told I spent an hour trying to find out what was happening, ringing various numbers as it appears there was 3 companies involved!! Sherpa, FedEx, & eventually My Baggage - ridiculous when none seemed to know what was happening! Lastly lo & behold my suitcase miraculously turned up, driver unaware of any of this. Organisation appears chaotic with collection driver being the only person worthy of praise.”
Hi Lyn,
Thanks for taking the time to leave feedback, we do appreciate it.
Looking in to the concerns raised here, we're glad the collection driver fulfilled the service request on time and I can see your item was delivered the following day. The Sherpr service selected was express domestic with an estimated delivery date of 8-9th April. Your item was collected on 7th April and delivered the very next day. We do apologise for any confusion involved, and can confirm your order was with Sherpr. We're glad your item was delivered on time. If there's anything further we can assist with, please do let us know.
Sherpr
