“This is the second time I am writing here because I was asked to remove my review until my issue was resolved.
Sherpr's communication and follow up is quick and very customer oriented, so all three points here are for that.
However, know that they work through third party shippers who do not have any contact with you and so are not responsible for your shipment. Also, do not depend on Sherpr to inform you of all the forms required to be filled as depending on where you are moving your goods to, you may have different requirements. So, if you are moving to Norway, for example, and sending across personal items, make sure to fill the form on the Tolls and Customs website https://www.toll.no/en/goods/moving-goods/. We were not aware of this form and had to pay a toll of more than 400 pounds as tax for shipping our own items when migrating.
Also, make sure that Sherpr prepares the invoice of what you're shipping and not groups of materials such as "10 towels, 10 trousers" etc. as this is otherwise interpreted as commercial shipment.”
“At the beginning I was quite skeptic to book it or not too book it as I read some of the reviews that weren’t happy about the service but then I follow my intuition and I follow through.
The luggages arrived earlier than expected and in good condition.
Ezequiel answer all emails I sent to him and when I was in Spain also email me to let me know the luggages were due to be deliver that day.
He was outstanding from the beginning to the end.
The only thing they need to improve is answering the phone as some customers they might panic as they might need to speak with someone on the phone.”
“This company was outstanding to deal with. They were utterly professional and took great care with walking me through the whole process of sending quite a few boxes out to Majorca which all arrived safely with everything intact. I couldn’t recommend them more. Lucy”
“Faultless from beginning to end:
- Arrived on time (pick-up was from a really remote town, so was worried they wouldn't be able to find it) but they arrived there as stated
- I missed the e-mail with the tags to attach to the luggage, but the guys who picked up the suitcases took them and were able to attach the stickers for me (thank you so much for that!!)
- Kept me updated on whereabouts through TNT
- Arrived safely on the return date in the hands of a very kind man (just as the man picking up the suitcases was)
This service saved us so much money as our suitcases were WAY over the weight limit and we had no choice but to fly with Ryanair, who would have charged us a fortune.
By the time you factor in the price of a large taxi to accommodate the large suitcase + all the hassle of dragging around huge suitcases + excess baggage fees, this service is 100% worth it.”
“I engaged with Sherpr to arrange the shipment of some boxes as part of a relocation. Sherpr arranged the shipment of my property with a courier but they didn't collect the goods two days in a row. I accept that the courier was at fault but when you book via Sherpr which is essentially a middle man you lose the power of being able to interact directly with the courier. Sherpr were very responsive and did facilitate shipment of my boxes. Unfortunately when they arrived at their destination a number of them were in bad shape, this was because they had been taped together and of course the boxes were not packed to be shipped in this way. I am curious as to whether this was done to reduce freight costs, all I know is that any cost savings that may have been gained by doing this were not transferred onto me and Sherpr have not been so responsive when I emailed them about this. This is certainly something worth clarifying with Sherpr before using their service. If I had to ship boxes again I would deal directly with the courier, its the same amount of hassle but you have more control.”
Dear Audrey,
We are sorry to hear that you feel this way. The courier did not collect on the first day, and on the second day we had the same issues, however, we arranged, at the cost of Sherpr, for a day courier to arrive within the hour to collect your items to bring in to our warehouse. From there, we packaged up the boxes accordingly, as they were not all fit for shipping as individual items.
We are happy that all of your belongings in the boxes arrived safely.
Many thanks,
The Sherpr Team
“Really happy, my boxes were picked up from my flat in London and delivered to Upstate NY in perfect condition and super fast. Thanks so much Sherpr, highly recommend.”
“Sherpr is a new innovative way of dealing with shipments globally. During the pandemic the company have been amazing with customer service and promptness against the odds at helping me transport mine & my friends goods to different Destinations. I would highly recommend this company. They are fabulous at what they do.”
“Fast and great customer service. They provided quick support to guarantee my bike reach its destiny on time. The packing box is worthy the price, good material and plenty of extra protection and cushion, ready to pack. I will repeat again!”
“I had quite a few questions regarding box dimensions etc. Once I emailed my questions, I received a super prompt response from a helpful chap called Andy.
I had a few more questions, and every time I asked, they were answered super promptly.
I will be proceeding with my booking and hope the rest of the service to be as pleasant as it has so far.
Jon”
“Everything was picked up without issues and arrived on time with nothing broken. Sherpr is the 3rd company I’ve used to move things from continental Europe to the UK and the first one I have not had problems with. Great costumer service too, quick responses. Totally recommend it!”
“Sherpr has made it very easy to allow me to send large amount of personal goods across the globe with the upmost confidence that they will be there on time and in safe hands! From providing me with a golf box for my clubs, all the label tags, tape and zip ties i would need, the process was seamless from start to finish. A big shout out to Andrew W - he has been able to answer all my questions promptly, no matter how silly they were and has kept me in the loop about what is happening the whole time!
5/5 will be recommending to friends in the future!”
