Do not use! They are a complete scam and cost me no end of money!! I had to pay huge sums of money to get a customs broker in Australia to sort out the mess they have caused. I will NEVER be using this services again! I was notified that my suitcase was picked up from the UK on the 15th December 21 and that it was on it's way to Australia and was due to be delivered on the 23rd December in time for Christmas. I got a call from customs in Australia telling me that my suitcase was being held at customs and I would not be able to receive my items without paying for a customs broker and would be subjected to holding fees and quarantine charges. Sherpr lied to me and told me that Fedex do accept unaccompanied effects and that the hold up was due to a restricted item in my baggage so they did not have to accept responsibility, however, customs and my broker have told me that this was never the case (also see image attached with proof)! Fedex in Australia also confirmed to both myself and Sherpr that they do not clear personal effects and that Sherpr should have never picked up my belongings in the first place! Sherpr are taking absolutely NO responsibility for this and do not know the laws in Australia regarding incoming shipments. Sherpr also have left it entirely up to me to sort out and stopped responding once they knew they were in the wrong! I will not be getting my belongings until after the New Year now and I have hired a no win no fee lawyer to get my costs and damages sorted as they were completely negligent and failed to deliver a proper service.