“Packages were delivered in good conditions and on time, but I found the price of the service to be too expensive considering they don't handle the transportation themselves, but outsource it through DHL (in my case). If I wanted to get it delivered by them, I would have gone directly to their website!”
Hi Helena, thank you for your review and for your order with Sherpr.
We can see you sent fourteen items from the Netherlands to Portugal.
We work with DHL, FedEx and other major carriers rather than running our own fleet, and we are open about that. What we offer is the volume rates we have negotiated with them, which are often lower than the published rates you would be quoted booking directly, particularly on a shipment of fourteen items and 180kg. Our team also specialise in sending used personal belongings, which is handled quite differently to standard parcels and is where most difficulties arise when people book direct. Your price covered door to door collection and delivery on a single booking, tracking, £100 compensation cover at no charge, a fully flexible fare and our customer service team throughout.
We're pleased your items arrived safely and ahead of schedule. Your estimated delivery window was 1st to 3rd September and everything was delivered and signed for on 31st August, a day before the window opened.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.sherpr.com/contact.
Hi there, thank you for your review and for using Sherpr. We're sorry to hear of any issues with your delivery. It is very rare for there to be any delays. We can see that your delivery was taking place in a very remote part of the UK and this was delayed due to the extra time it took to deliver to the island where your delivery was taking place. This was delivered on the 30th and our team did assist and communicate with you regarding this. We're sorry again for any inconvenience this may have caused.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.sherpr.com/contact.
“Initial collection was apparently put on the wrong route, once this was corrected it was at the end of the day and the driver rang to ask if he could collect the next day but turned back to collect it when I said No as it was urgent. I was very grateful to that driver - thank you. Next morning I received notification it would be delivered by midday. This came & went, no suitcase and notice now reading delivery that day. Next I received a notice saying my suitcase had been delivered & signed for by someone with half my surname, in capital letters. All told I spent an hour trying to find out what was happening, ringing various numbers as it appears there was 3 companies involved!! Sherpa, FedEx, & eventually My Baggage - ridiculous when none seemed to know what was happening! Lastly lo & behold my suitcase miraculously turned up, driver unaware of any of this. Organisation appears chaotic with collection driver being the only person worthy of praise.”
Hi Lyn,
Thanks for taking the time to leave feedback, we do appreciate it.
Looking in to the concerns raised here, we're glad the collection driver fulfilled the service request on time and I can see your item was delivered the following day. The Sherpr service selected was express domestic with an estimated delivery date of 8-9th April. Your item was collected on 7th April and delivered the very next day. We do apologise for any confusion involved, and can confirm your order was with Sherpr. We're glad your item was delivered on time. If there's anything further we can assist with, please do let us know.
Sherpr
“This is the second time I am writing here because I was asked to remove my review until my issue was resolved.
Sherpr's communication and follow up is quick and very customer oriented, so all three points here are for that.
However, know that they work through third party shippers who do not have any contact with you and so are not responsible for your shipment. Also, do not depend on Sherpr to inform you of all the forms required to be filled as depending on where you are moving your goods to, you may have different requirements. So, if you are moving to Norway, for example, and sending across personal items, make sure to fill the form on the Tolls and Customs website https://www.toll.no/en/goods/moving-goods/. We were not aware of this form and had to pay a toll of more than 400 pounds as tax for shipping our own items when migrating.
Also, make sure that Sherpr prepares the invoice of what you're shipping and not groups of materials such as "10 towels, 10 trousers" etc. as this is otherwise interpreted as commercial shipment.”
“Collection Point difficult to find.
Email in the website not working
Web chat ok
No respond over the weekend
Information not clear on the website about how it work and the exact location of the delivery point”
