“Initial collection was apparently put on the wrong route, once this was corrected it was at the end of the day and the driver rang to ask if he could collect the next day but turned back to collect it when I said No as it was urgent. I was very grateful to that driver - thank you. Next morning I received notification it would be delivered by midday. This came & went, no suitcase and notice now reading delivery that day. Next I received a notice saying my suitcase had been delivered & signed for by someone with half my surname, in capital letters. All told I spent an hour trying to find out what was happening, ringing various numbers as it appears there was 3 companies involved!! Sherpa, FedEx, & eventually My Baggage - ridiculous when none seemed to know what was happening! Lastly lo & behold my suitcase miraculously turned up, driver unaware of any of this. Organisation appears chaotic with collection driver being the only person worthy of praise.”
Hi Lyn,
Thanks for taking the time to leave feedback, we do appreciate it.
Looking in to the concerns raised here, we're glad the collection driver fulfilled the service request on time and I can see your item was delivered the following day. The Sherpr service selected was express domestic with an estimated delivery date of 8-9th April. Your item was collected on 7th April and delivered the very next day. We do apologise for any confusion involved, and can confirm your order was with Sherpr. We're glad your item was delivered on time. If there's anything further we can assist with, please do let us know.
Sherpr
“This is the second time I am writing here because I was asked to remove my review until my issue was resolved.
Sherpr's communication and follow up is quick and very customer oriented, so all three points here are for that.
However, know that they work through third party shippers who do not have any contact with you and so are not responsible for your shipment. Also, do not depend on Sherpr to inform you of all the forms required to be filled as depending on where you are moving your goods to, you may have different requirements. So, if you are moving to Norway, for example, and sending across personal items, make sure to fill the form on the Tolls and Customs website https://www.toll.no/en/goods/moving-goods/. We were not aware of this form and had to pay a toll of more than 400 pounds as tax for shipping our own items when migrating.
Also, make sure that Sherpr prepares the invoice of what you're shipping and not groups of materials such as "10 towels, 10 trousers" etc. as this is otherwise interpreted as commercial shipment.”
“Collection Point difficult to find.
Email in the website not working
Web chat ok
No respond over the weekend
Information not clear on the website about how it work and the exact location of the delivery point”
