I was told my collection would be between 8am - 6pm on the 13th of August. I chose this date as it allowed me time to pack while also being able to see my own shipment off and have peace of mind before I left the country on the 16th. I understand this was cutting it close, but I figured there’s no reason they wouldn’t come on the day I had selected. I then spent all day waiting. Nobody came. NOBODY FROM SHERPR or the shipment company contacted me or called or emailed. There was 0 communication. I understand they are closed weekends, but my shipment was meant to be on Friday and they work on Fridays. There is no excuse for the lack of communication on their part. The clear lack of contact between Sherpr and the shipment companies is a cause of concern to me. I ended up leaving the country and having to be an anxious mess about when my shipment would be collected. I had to phone in favors from friends to see who was available to handle my shipment if nobody came to collect, which is less than ideal. The new tenants in my old house then had to spend all day at home and change their plans for the day when the shipment was eventually rescheduled. The way this collection has been managed is unacceptable, especially with how much it costs to ship items. They advertise “hassle free travel”, and my experience definitely wasn’t hassle free. Their user interface is easy to understand, but when I complained to customer service I barely got an apology for the stress that was. It was a ‘sorry’ followed by “your shipment is in transit now” as if that makes up for how frustrating the entire ordeal was or how terrible the customer service was at the time. Prior to this happening, customer service was great, with constant updates. On the day of collection? Nowhere to be found. Again, I understand I was cutting it close, and that it’s a good thing the shipment was reorganized, but just the fact that nobody communicated anything is worrying — and its ridiculous they would give me the option to pick the date if they aren’t going to respect it. Additionally, I spent money on flexi cover to be able to change the date in case something happened. What was the point of this if they were just going to change the date for me? Your time as a customer might mean very little to this company. There’s no excuse for how badly this was all handled, the lack of any type of compensation for this kind of thing when you’ve paid for cover and just poor customer service on the day of collection.