Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 3,002 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 3,002 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very simple and easy to follow website with simple explanations.”

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“Very easy form nice and fast it was just what I was looking for .”

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“Tracked quickly - let's hope it pays quickly too”

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“Policy was very quick and easy to set up on-line with written confirmation and documentation received on email the same day.”

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“As a past member of Shepherds Friendly, though with a gap of some decades until very recently, I was delighted to find that the friendly, personal approach has not been lost to business modernisation. It was easy to contact helpful and informed people by email and phone (without having to wait for ages, choose options, or listen to repetitive tunes!), and my ISA was set up quickly, efficiently and painlessly - and as a product looks pretty good too, just keep those bonuses rolling! Five stars, and more if there are any available!”

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“The service I got was very good Still waiting for my voucher to come though how long does that take”

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Hi Andrew, Thank you for leaving a review. A member of our Customer Services team will be in touch to answer your question. Regards, Shepherds Friendly.

“I have great faith in the staff at shepherds friendly I am a humble pensioner however my family mean everything to me My four children and my 7 grandchildren are priceless to me so so precious than gold I am proud to be a member of Shepherds Friendly Thankyou (Mrs Margaret Currie).”

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“I applied for a Shepherds ISA via Topcashback which was quick and easy to do and the cash back tracked straightaway. I received my plan documents very quickly and received a nice courtesy call from the Shepherds Customer Services Team checking I was happy with everything. I'm very pleased with the service received.”

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“Easy process and fantastic customer service.”

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“thoroughly delighted with the help of Shepherds Friendly - so professional, friendly and helpful and able to answer all of my questions on the policy. All very efficient!”

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“Great company and excellent policy option. The customer service is excellent and I have no hesitation in recommending Shepherds.”

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“I have just completed one plan and opened another. The letter I have just received stated I could receive Love2Shop voucher up to £30.00 but was never offered this gift when opening this new plan, also when will I received a statement regarding the Plan that is now completed. All other aspects of Shepherds is very good. Many Thanks Paul Roberts”

Helpful Report

Hi Paul, Thank you for taking the time to leave your feedback. Regarding your questions, a member of our Customer Services team will be in touch with you shortly to address these for you. Regards, Shepherds Friendly.

“Very simple to apply, good information and great communication. Thumbs up!”

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“Good customer service”

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“Simple, was and quick process. Really happy with speed and accuracy of the service received.”

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“Excellent customer experience. Very friendly and helpful with everything I asked and a reason why I have decided to take out another financial plan. Fully recommended service.”

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“Very friendly staff who were very happy to assist me in all I needed to get everything set up quickly.”

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“I trust Shepherds Friendly because they are a mutual and not a bank.”

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“friendly customer service.”

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“The customer service team at Shepherds friendly are helpful and informative. I'm pleased with my decision to take out policies with this company and would recommend to others.”

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Shepherds Friendly is rated 4.6 based on 3,002 reviews